Userlike Reviews

Summary: The usability is nice and easy. We are looking forward to use the product. There is only one step missing - presentation to the management

Positive: Usability is nice.
German located company (important for DSGVO).
Customizing the icon and color works perfect.

Negative: No possibility to have outbound messages. No other cons.

Summary: As a conclusion i would say that Userlike is a modern way to stay in direct contact with your customers.

Positive: Perfect add-on for my website! Really like the modern style and this easy way to stay in contact with customers.

Negative: It would be better without costs but pricing is okay.

Summary: Works well, easy to use and set up was quick. Worked on our site first try. A nice extra way to convert leads. We've got a lot of messages in within the first week of using it!

Positive: Works well, easy to use and set up was quick. Worked on our site first try. A nice extra way to convert leads.

Negative: Answering a lot of the same questions. Wish there was an automated chatbot which would handle enquiries at first.

Summary: A good, easy and save choice. I was really surprised how easy it was to setup an administrate Userlike. Our customers love also the chat system.

Positive: We went from another chat system cause of a data protection problem with the old one. Userlike is very good for german customers, because they respect all the rules.
The setup is really easy, also to setup WhatsApp business. If you have questions, you can chat with Userlike and they will help you.

Negative: The communication with Zendesk to forward tickets can be a bit better. If you forward a ticket automatically to Zendesk, the chat will be still open in Userlike and you have to close it in Userlike also, after you solve the ticket in Zendesk.

Summary: Quick communication, easy to use. Also the app is working.
Set up is very easy. So overall, it's perfect.

Positive: Everything is fantastic, probably the best chat plugin out there and I have tried several. Thanks for that.

Negative: Not sure what the cons are, haven't found anything yet.

Summary: It's hard to speak for bigger organizations, as ours is <5 employees; but overall we enjoy using UserLike and it's been fruitful since we integrated it to our website too.

Positive: Being able to oversee all messaging channels from one place is great. Setting up auto responds was easy too.

Negative: At first, we had some trouble regarding page speed, but it's much better now with some tweaking.

Summary: Superb experience! Can't wait to expand my business and support my client with Userlike. I'm sure that this is the best choice.

Positive: Best than others and very user-friendly! 5 stars! Telegram bot extremely useful. Very easy to use interface.

Negative: All was perfect and nothing to put in evidence for sure.

Summary: It could be the tool we need. All of the main features we expect are in the package. We will test in more properly to make a decision.

Positive: Clear and easy structure of the GUI. We can easily configure the tool an integrate it in our solution.

Negative: Free trial time little bit too short, because we couldn’t spend time every day.

Summary: Very good. We are evaluating this product to roll out to multiple sites. The ability to install a trial version is a good idea.

Positive: Just testing at the moment, but so far the admin interface is very slick and easy to use. The tutorials and help guides are a nice touch.

Negative: I will be testing further to gain more experience, but no negatives so far.

Summary: We are very satisfied with the fast support. We also like the customisability of the backgrounds etc.

Positive: The support team answers our mails very quickly. We also appreciate the possibility to extend the test phase.

Negative: We can give you more detailed feedback after the extended test phase.

Summary: Great and stylish tool to communicate with customers in a structured and modern way. Perfect for routing customer service inquiries directly to the appropriate department.

Positive: - simple and quick installation
- intuitive and pleasant communication for customers and customer service
- perfect solution for WhatsApp communication
- practical features like live translation and macros

Negative: - simple export of contacts in the standard package should be possible

Summary: We recommend 100%. Makes all team work easier.
Glad we found this software for our agency. Thank you!

Positive: Interaction between the team, agility and confidence. Completely indispensable here in the company.

Negative: For us everything went very well. We didn't have big problems.

Summary: It‘s a really good product, that I will use hopefully more! I also really like the design of Userlike.

Positive: Good overview, fast e-mails about new chat, fast connections to the contact person -> (customer on the website).

Negative: There are no cons, because I think there are all functions.

Summary: Overall it's a really good experience!
I'm really satisfied with this solution: really small investment and great functionalities already available.
Highly recommended.

Positive: It's really plug and play: just a script and you're ready to go.
Also the back-end is really intuitive and you can really start from zero and start using it in 5 minutes.

Negative: It might be too early to say it, but at the moment there's nothing wrong with this solution.

Summary: From setup to daily use, Userlike has been quite the help in connecting easy and fast with our customers.

Positive: After seeing and trying different tools, we finally found the one we have been looking for. Very intuitive and easy to use.

Negative: We wish the price was a bit less, but it is the standard for this type of quality service.