Userlike Reviews

Summary: I would recommend the chat for everyone who wants a quick and easy to use chat for a Website.

Positive: The installation on the WordPress site was really quickly, so that we were able to use the chat in a couple of minutes.

Negative: There is so much to customize (which is good) but it took a bit of time to find out in which menu one specific phrase (in the Chat) was to find.

Summary: Userlike is a very good tool to stay in contact with customers and potential customers on your website.

Positive: The tool can be customized in many ways. It is also possible to integrate WhatsApp Business, which is very helpful for customers, which use the website with their Smartphone.

Negative: It would be good if there were more Standard Widget Pictures.

Summary: Easy/straight-fwd UI/UX to setup, calibrate and therein use the product.

Positive: Hosting all data within Germany.

Negative: None - the whole experience has been straight-fwd!

Summary: My customers can also reach me outside of normal office hours via chat. Here, questions or requests can be clarified simply and via short official channels. I am very glad that I chose the chat tool.

Positive: I am very satisfied with the service and can only recommend it to everyone. In addition, the handling and use of the chat tool is simple and understandable. In addition, it offers my customers an exceptional contact offer.

Negative: Nothing. Because I am extremely satisfied with the customer service and have no objections.

Summary: It's amazing because it has no issues it works and it's easy to use. No problems whatsoever perfect product.

Positive: Perfect, no issues. I think they tried really hard, no errors and problems. I would recommend it to other people.

Negative: No cons because it has no issues, perfect product & amazing.

Summary: Very easy experience, it is really easy and simple to set up which I like. Would recommend to others.

Positive: Looked at multiple different options, Userlike really stood out. Since downloading it has been very simple and easy to use.

Negative: I currently have no cons at this moment. It has been very easy to use.

Summary: A very solid and uncomplicated product to stay in touch with costumers. We like the possibilities of customization.

Positive: Very easy registration process and good workflows. Also has many ways for individual settings, especially giving your profile an individual look.

Negative: Theres nothing in particular which would not match our requirements.

Summary: We will continue to test the free version and see if a paid version could possibly benefit us. We will update our review.

Positive: Easy and fast contact with current and new customers. Easy to set up. User interface is clear and comfortable.

Negative: High price. We are not yet sure if a paid version is right for us.

Summary: We have been using Userlike for a few weeks and are fully satisfied so far. We can recommend Userlike based on our experience so far.

Positive: I thought the simple setup was pretty good. It also worked right away. It's also great that there is a Borlabs integration that communicates the cookies correctly from the start.

Negative: So far I have not found what I did not like - are fully satisfied

Summary: Userlike allows us to hear our customers concerns, solve problems, turn negativity into positivity and stay connected. It has allowed us to spend less time worrying about balancing the experiences of customers and more time engaging in fruitful interactions.

Positive: Userlike offers customers an easy experience. It automates customer communication and helps us get to know them and meet their needs. It reduces our time on the phone, sending e-mails and the cost of service.

Negative: I didn't experience any cons with Userlike. I found them to be free of flaws!

Summary: Overall a really nice experience until now although have been using it only a couple of weeks. Need to learn how to set up some advanced features to be able to use it as desired.

Positive: Best chat service so far:

+ Very complete interface
+ Advanced features
+ Nice customizable design

Negative: Advanced users will definitely love that chat service. However, not really easy to use for a beginner (kind of complex to set up advanced features).

Summary: Being a fairly new site I have not had the opportunity to fully test the chat but overall it seems to me a good product, very customizable and useful.

Positive: An intuitive system, easy to use both on the customer side and on the programmer side, I have not yet had the need to contact assistance.

Negative: There is no app that can be installed and opened by the operators assigned to answer, but the possibility of creating different profiles for each response operator is very useful.

Summary: JUST PERFECT, i haven't come across another live chat app better than Userlike, how to link WhatsApp and more just can task for more.

Positive: Its smooth and easy to apply on websites and it is easy to effect changes to it, customise colors and more.

Negative: Nothing really just feel 14 days could be longer lol.

Summary: I've been using the solution for a week now and I configured it and the team that will be responsible for managing the relationship with the user just loved it.

Positive: Simple and intuitive design for the end user, Support for my users language (Portuguese), easy configuration.

Negative: To appear online you must have the message page always open.

Summary: A very pleasant installation and customization experience. We work in an environment that has grave security concerns so it was great to learn about the Userlike focus on IT and cloud security.

Positive: Easy to set up, very comfortable in the way to customize the interface. Even in the basic tiers, there is a fully rounded functionality for client/corporate communication, which extends into a 360° communication suite for medium to large scale companies on later tiers.

Negative: The nomenclature of the dashboard is slightly confusing at the beginning (which is cured by the videos and other information resources).