TypeGenie Description

Enhance both productivity and customer satisfaction through the leading auto-complete solution available today. A significant portion, over 95%, of customer service interactions often involve repetitive phrases. By utilizing intelligent sentence completions, these redundancies can be anticipated, allowing your team to focus less on monotonous typing and more on delivering exceptional service. This approach not only boosts productivity but also elevates the quality of responses, resulting in quicker replies to customer inquiries. Consequently, this creates additional time for your clients and your service staff alike. Maintaining a consistent tone of voice is essential for any brand's identity. TypeGenie's suggested phrases promote a uniform style among the support team. These completions are not only highly relevant but also tailored to individual needs, as they draw upon your previous tickets. Leveraging state-of-the-art artificial intelligence, specifically deep learning with self-learning capabilities, means that the more frequently your team engages with TypeGenie, the more refined the suggestions become. Ultimately, this fosters a more effective and personalized customer service experience.

Pricing

Pricing Starts At:
$199 per month

Integrations

API:
Yes, TypeGenie has an API

Reviews

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Company Details

Company:
TypeGenie
Year Founded:
2015
Headquarters:
United Kingdom
Website:
www.typegenie.net

Media

TypeGenie Screenshot 1
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Product Details

Platforms
SaaS
Types of Training
Training Docs
Live Training (Online)
Customer Support
Live Rep (24/7)
Online Support

TypeGenie Features and Options

Customer Service Software

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

TypeGenie User Reviews

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