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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Responding effectively to a multitude of similar, yet non-standardized RFPs poses a significant challenge for sales teams. Frequently encountering the same requirements can lead to a tedious and time-consuming process where sales personnel must manually craft their responses. By utilizing an intelligent dynamic database to align RFP requirements with pre-existing response content, the process can be streamlined. An AI-driven relationship engine identifies common questions and offers suggested responses, enhancing efficiency. This self-learning system continually improves the automation of responses, allowing sales teams to save valuable time on repetitive and often monotonous tasks. Consequently, they can dedicate more attention to client meetings and nurturing customer relationships overall. This not only enhances the quality of their work but also significantly boosts the efficiency of a crucial sales function. Ultimately, this leads to better outcomes for both the sales teams and their clients.

Description

Enhance both productivity and customer satisfaction through the leading auto-complete solution available today. A significant portion, over 95%, of customer service interactions often involve repetitive phrases. By utilizing intelligent sentence completions, these redundancies can be anticipated, allowing your team to focus less on monotonous typing and more on delivering exceptional service. This approach not only boosts productivity but also elevates the quality of responses, resulting in quicker replies to customer inquiries. Consequently, this creates additional time for your clients and your service staff alike. Maintaining a consistent tone of voice is essential for any brand's identity. TypeGenie's suggested phrases promote a uniform style among the support team. These completions are not only highly relevant but also tailored to individual needs, as they draw upon your previous tickets. Leveraging state-of-the-art artificial intelligence, specifically deep learning with self-learning capabilities, means that the more frequently your team engages with TypeGenie, the more refined the suggestions become. Ultimately, this fosters a more effective and personalized customer service experience.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Focal Yes 
Freshdesk No 
Intercom No 
Microsoft Dynamics 365 No 
Salesforce No 
Zendesk No 
Zendesk Chat No 

Integrations

Focal No 
Freshdesk Yes 
Intercom Yes 
Microsoft Dynamics 365 Yes 
Salesforce Yes 
Zendesk Yes 
Zendesk Chat Yes 

Pricing Details

$3 per user per month
Free Trial Yes 
Free Version No 

Pricing Details

$199 per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Quandora

Founded

2013

Country

United States

Website

www.quandora.com/kaito-rfp-response-automation-software-tour/

Vendor Details

Company Name

TypeGenie

Founded

2015

Country

United Kingdom

Website

www.typegenie.net

Product Features

RFP

Bid Management No 
Collaboration No 
Content Management No 
Data Import / Export No 
Due Date Tracking No 
Knowledge Library No 
Progress Tracking No 
RFP Creation No 
RFP Responding No 
Requirements Management No 
Task Management No 
Templates No 
Vendor Management No 

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

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