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Average Ratings 0 Ratings
Description
There’s no need for installation or manual backups, as we handle everything to allow you to concentrate on your workshop, accessible from any location and device at any time. Our comprehensive solution includes features for managing bookings, job assignments, inventory control, customized invoicing, and tracking vehicle history along with service reminders sent via email or SMS. With smart tools for auto-suggestions, auto-completion, and address verification, you can enjoy a streamlined workflow that requires minimal typing. The core of MechanicDesk is designed to keep you informed about every job in your workshop at a glance. Collaborate with your teammates in real-time for efficient job management, and effortlessly store customer information for easy retrieval throughout the platform. Always have a clear view of your workshop's inventory, as our stock alert and reordering features ensure you never run out of supplies again, enabling you to focus on providing excellent service. This holistic approach not only saves you time but also enhances productivity, allowing your workshop to thrive.
Description
Enhance both productivity and customer satisfaction through the leading auto-complete solution available today. A significant portion, over 95%, of customer service interactions often involve repetitive phrases. By utilizing intelligent sentence completions, these redundancies can be anticipated, allowing your team to focus less on monotonous typing and more on delivering exceptional service. This approach not only boosts productivity but also elevates the quality of responses, resulting in quicker replies to customer inquiries. Consequently, this creates additional time for your clients and your service staff alike. Maintaining a consistent tone of voice is essential for any brand's identity. TypeGenie's suggested phrases promote a uniform style among the support team. These completions are not only highly relevant but also tailored to individual needs, as they draw upon your previous tickets. Leveraging state-of-the-art artificial intelligence, specifically deep learning with self-learning capabilities, means that the more frequently your team engages with TypeGenie, the more refined the suggestions become. Ultimately, this fosters a more effective and personalized customer service experience.
API Access
Has API
API Access
Has API
Integrations
Freshdesk
Intercom
KUKUI
Microsoft Dynamics 365
Salesforce
Tyro EFTPOS
Windcave
Zendesk
Zendesk Chat
Integrations
Freshdesk
Intercom
KUKUI
Microsoft Dynamics 365
Salesforce
Tyro EFTPOS
Windcave
Zendesk
Zendesk Chat
Pricing Details
$55 per month
Free Trial
Free Version
Pricing Details
$199 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Autodeck
Country
Australia
Website
www.mechanicdesk.com.au
Vendor Details
Company Name
TypeGenie
Founded
2015
Country
United Kingdom
Website
www.typegenie.net
Product Features
Auto Repair
Billing & Invoicing
CRM
Digital Vehicle Inspections (DVI)
Inventory Management
Labor Rates
Maintenance Scheduling
Parts Management
Quotes / Estimates
Service History
VIN Lookup
Vehicle Tracking
Work Order Management
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management