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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

There’s no need for installation or manual backups, as we handle everything to allow you to concentrate on your workshop, accessible from any location and device at any time. Our comprehensive solution includes features for managing bookings, job assignments, inventory control, customized invoicing, and tracking vehicle history along with service reminders sent via email or SMS. With smart tools for auto-suggestions, auto-completion, and address verification, you can enjoy a streamlined workflow that requires minimal typing. The core of MechanicDesk is designed to keep you informed about every job in your workshop at a glance. Collaborate with your teammates in real-time for efficient job management, and effortlessly store customer information for easy retrieval throughout the platform. Always have a clear view of your workshop's inventory, as our stock alert and reordering features ensure you never run out of supplies again, enabling you to focus on providing excellent service. This holistic approach not only saves you time but also enhances productivity, allowing your workshop to thrive.

Description

Enhance both productivity and customer satisfaction through the leading auto-complete solution available today. A significant portion, over 95%, of customer service interactions often involve repetitive phrases. By utilizing intelligent sentence completions, these redundancies can be anticipated, allowing your team to focus less on monotonous typing and more on delivering exceptional service. This approach not only boosts productivity but also elevates the quality of responses, resulting in quicker replies to customer inquiries. Consequently, this creates additional time for your clients and your service staff alike. Maintaining a consistent tone of voice is essential for any brand's identity. TypeGenie's suggested phrases promote a uniform style among the support team. These completions are not only highly relevant but also tailored to individual needs, as they draw upon your previous tickets. Leveraging state-of-the-art artificial intelligence, specifically deep learning with self-learning capabilities, means that the more frequently your team engages with TypeGenie, the more refined the suggestions become. Ultimately, this fosters a more effective and personalized customer service experience.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Freshdesk
Intercom
KUKUI
Microsoft Dynamics 365
Salesforce
Tyro EFTPOS
Windcave
Zendesk
Zendesk Chat

Integrations

Freshdesk
Intercom
KUKUI
Microsoft Dynamics 365
Salesforce
Tyro EFTPOS
Windcave
Zendesk
Zendesk Chat

Pricing Details

$55 per month
Free Trial
Free Version

Pricing Details

$199 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Autodeck

Country

Australia

Website

www.mechanicdesk.com.au

Vendor Details

Company Name

TypeGenie

Founded

2015

Country

United Kingdom

Website

www.typegenie.net

Product Features

Auto Repair

Billing & Invoicing
CRM
Digital Vehicle Inspections (DVI)
Inventory Management
Labor Rates
Maintenance Scheduling
Parts Management
Quotes / Estimates
Service History
VIN Lookup
Vehicle Tracking
Work Order Management

Product Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

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