TrustRadius Description

TrustRadius is a B2B software research, review, and buyer intelligence platform that connects technology buyers with detailed information and verified feedback from software users. Buyers use the platform to research products, compare competing solutions, review pricing and features, evaluate alternatives, and create software shortlists. TrustRadius verifies reviewers and vets submitted reviews to provide detailed peer perspectives that can help buyers evaluate product fit and reduce uncertainty during technology purchasing decisions. Technology vendors can use TrustRadius to generate customer reviews and develop voice-of-customer content that supports brand awareness, differentiation, marketing, and sales programs. The platform's downstream intent data identifies accounts actively researching a vendor's products, competing products, and associated technology categories. These signals can include activities such as viewing pricing, comparing competing products, watching demos, and researching product features. Marketing and sales teams can activate intent data for account-based marketing, sales prioritization, competitive takeout campaigns, pipeline acceleration, customer retention, and upsell opportunities. TrustRadius also offers intent-driven lead generation that uses downstream intent signals to identify, engage, verify, and deliver ICP-matched buyers. Its GEO Monitoring Dashboard extends the platform into AI search by tracking AI Share of Voice, crawler activity, citations, and how AI answer engines represent a vendor's product relative to competitors.

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Pricing

Free Version:
Yes

Integrations

API:
Yes, TrustRadius has an API
View Integrations

Reviews - 4 Verified Reviews

Total 3.5 out of 5 stars
ease 4.5 out of 5 stars
features 3.5 out of 5 stars
design 4 out of 5 stars
support 3.5 out of 5 stars
See More Reviews for TrustRadius Write a Review

Company Details

Company:
HG Insights
Year Founded:
2012
Headquarters:
United States
Website:
trustradius.com

Media

TrustRadius Screenshot 1
TrustRadius Screenshot 1
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Product Details

Platforms
Web-Based
Types of Training
Training Docs
Customer Support
Online Support

TrustRadius Features and Options

Review Management Software

Dashboard
Response Management
Review Monitoring
Review Notification
Social Sharing

TrustRadius Lists

TrustRadius User Reviews

Write a Review
  • Name: Aman V.
    Job Title: Senior Software Engineer
    Length of product use: Less than 6 months
    Used How Often?: Weekly
    Role: User
    Organization Size: 5,000 - 9,999
    Features 4 out of 5 stars
    Design 5 out of 5 stars
    Ease 5 out of 5 stars
    Pricing 5 out of 5 stars
    Support 5 out of 5 stars
    Likelihood to Recommend to Others 9 out of 10

    Good peer review platform

    5 out of 5 stars Date: Aug 05 2020

    Summary: TrustRadius is one of the better review platforms and provides detailed genuine reviews. It has great customer support that inform and guide you in every step.

    Positive: Detailed review process with lots of queries
    Good clean website interface
    Lots of genuine reviews via Linked In profiles
    Good customer service with regular mail notifications

    Negative: Very less review invites
    Too strict moderation, asks a lot of details

    Read More...
  • Name: Saleemi S.
    Job Title: Teacher
    Length of product use: 1-2 Years
    Used How Often?: Monthly
    Role: User
    Organization Size: 100 - 499
    Features 4 out of 5 stars
    Design 4 out of 5 stars
    Ease 5 out of 5 stars
    Likelihood to Recommend to Others 9 out of 10

    One of the best B2B service

    4 out of 5 stars Date: Jan 21 2021

    Summary: Overall TrustRadius is good service for technology related people and provides a healthy help in buying decisions.

    Positive: TrustRadius is a good source to find out best suitable business software and tools and buyers get a clear and detailed insights about the products through real users experience based reviews, which make the tech buying decision easy.

    Negative: Listings are limited and review sources data is not so big as other similar services as SourceForge and others have.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: Software Developer
    Length of product use: Less than 6 months
    Used How Often?: Weekly
    Role: User
    Organization Size: 100 - 499
    Features 4 out of 5 stars
    Design 5 out of 5 stars
    Ease 5 out of 5 stars
    Pricing 5 out of 5 stars
    Support 4 out of 5 stars
    Likelihood to Recommend to Others 8 out of 10

    Review website with good potential

    4 out of 5 stars Date: Jun 20 2020

    Summary: TrustRadius is a good website for both buyers & sellers. You can find large numbers of verified reviews here. It has good layout & easy to use interface but the quality check on reviews must be increased.

    Positive: Decent User Interface.
    Large catalog of software reviews.
    Reviews are elaborated & moderated.
    Verified users via LinkedIn.
    B2B insights for buyers.

    Negative: Customer service can be more responsive.
    Many reviews are unoriginal & often irrelevant.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: COO
    Length of product use: Less than 6 months
    Used How Often?: Yearly
    Role: User
    Organization Size: 26 - 99
    Features 2 out of 5 stars
    Design 2 out of 5 stars
    Ease 2 out of 5 stars
    Pricing 2 out of 5 stars
    Support 1 out of 5 stars
    Likelihood to Recommend to Others 1 out of 10

    Not responsive for vendors

    1 out of 5 stars Edited: Feb 16 2020

    Summary: There's a lot of software review sites out there. Not sure we need another one that's unresponsive and has miscategorized software.

    Positive: Not much to like. I guess the color scheme of the website is nice.

    Negative: They miscategorized our product and allowed it to collect reviews and ratings in the wrong category. Then once we notified them that our product was miscategorized, weeks passed and they still did not move our product into the correct category as of the time of this review, even though they said they would look into it. Their vendor dashboard isn't very intuitive either. Hard to tell if your changes have saved or not.

    Read More...
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