Alternatives to Touchpoints

HubSpot is an AI-powered customer platform with all the software, integrations, and resources you need to connect your marketing, sales, and customer service. HubSpot's connected platform enables you to grow your business faster by focusing on what matters most: your customers. HubSpot CRM is more than just a tool. It's the lifeblood of your business. Our CRM is the ultimate solution to empower your team to create deeper customer relationships. It transforms how you interact with your clients. It offers a seamless integrated platform for sales and marketing, as well as customer service. HubSpot CRM gives you unparalleled insight into your customer interactions. It's all organized in a simple, intuitive dashboard that will increase the efficiency of your team. Our platform is designed to grow with your business, providing scalable solutions to adapt to changing business needs. HubSpot CRM also offers a robust, free version that is packed with essential features. This makes it the ideal choice for ambitious businesses. HubSpot CRM is the future of customer management. Every interaction with customers is an opportunity to grow. Get a demo to learn about our premium software, or get started with our full suite of free tool.

The Comarch Loyalty Marketing Platform is an innovative solution created to elevate customer loyalty and engagement through dynamic loyalty programs. Designed for businesses across various sectors, this platform enables organizations to cultivate stronger connections with their customers by leveraging data insights and automation. With the Comarch platform, companies can create targeted campaigns that resonate with individual preferences, fostering increased customer retention and brand allegiance. Key functionalities include marketing automation for efficient campaign management, pre-configured customer journeys that ensure smooth interactions, and advanced personalization tools that cater to unique customer behaviors. Furthermore, the platform uses AI-driven analytics to provide deep insights into customer trends. Additional features, such as fraud detection and customizable rewards systems, empower companies to deliver meaningful incentives that encourage repeat business. With 30 years of expertise in executing the most complex loyalty initiatives, Comarch supports some of the world’s most recognized brands, such as Auchan, BP, Carrefour, Heathrow Airport, JetBlue Airlines, Galeries Lafayette, and True Digital.

Influitive allows customers, developers, partners, employees, and customers to join a community and complete challenges, referrals and product reviews. These challenges can be tailored to individuals or groups. They earn badges, points, and levels that allow them to redeem professional privileges and perks. You can easily visualize and report on all activities and the ROI. This integration also allows you to guide members through your marketing automation platform and CRM.

Brandwatch is a leading Social Media Management and Consumer Intelligence solution that empowers over 5,000 of the world's most admired companies to understand and engage with customers at the speed of social. Brandwatch offers one of the most unified social media management platforms around. You can discover, attract and engage with customers, and connect social data to what you already know, across departments and channels. You will love the easy-to-use interface, backed by our dedication to stellar support. Its Consumer Intelligence solution offers AI-enriched data from over 100m social and online sources helping data-driven organizations better understand how consumers feel about their brands, products and industry trends and topics.

A platform used by over 25,000 small businesses and large enterprises, Paystone's powerful Customer Loyalty Software and Payment Processing lets your customers sign up and redeem their rewards right from your own debit machine. Sell/redeem gift cards, send personalized email and SMS offers with built-in marketing automation, and see your loyalty program ROI with user-friendly reporting and analytics. Boost customer spending, generate impressive returns, and accept payments, all with one provider. Grow your business with Paystone today.

Revuze revolutionizes the consumer insights landscape through advanced Generative AI analysis. With extensive experience in LLM training, our solutions unlock the full potential of verified buyers' insights across multiple e-commerce sources. Seamlessly integrate review analytics into your marketing and product processes, enabling data-driven strategic decision-making. Benefit from high-quality data, insightful predictions, and scalable capabilities across diverse sources and regions. Experience real-time analysis with intuitive features, dynamic dashboards, and comprehensive reports. From data collection to final visualization, Revuze's end-to-end solutions empower you to navigate rapidly changing categories and make confident daily data-driven decisions. Discover the power of Revuze, the industry-leading GPT for consumer insights, and gain a deeper understanding of your customers and competitors.

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Our white label, event-based loyalty solution makes it easy to launch or upgrade your digital loyalty program. You can configure the rules for your loyalty program in our reactor engine so that you can instantly react to customer behaviour and get any type of result. Your customers will receive their rewards right to their phones with our white label loyalty mobile app. Have an app or website already? Our SDK solution will allow you to integrate loyalty in your existing system. Customers can redeem rewards codes right from the app. Push notifications allow you to reach your customers directly from the app. Multi-step achievements and challenges can be created to increase engagement. The app can be customized with content such as a menu or table booking. The loyalty app can be completely customized to fit your brand. Our modular API-first technology allows us to provide a complete loyalty solution, or just a powerful engine for loyalty. Get in touch with us today!

ClientTether is a franchise CRM for sales automation that was built by franchisors to facilitate franchising. Our automated tools for contacting, texting, emailing, quoting and online review requests ensure that your FranDev teams and franchisees never miss a lead or nurture prospects from the beginning to the end of their customer journey. Our sales engagement platform features powerful and simple-to-use communication, digital signing, estimation tools, multilocation top-down reporting (for royalties calculations etc. Chat bots, reputation management and online scheduling are just a few of the many features available. Your FranDev or franchisees can visualize their pipelines, potential at risk, and to do lists in one screen. You can build your entire franchise development process, send FDDs and get digital signatures, as well as manage franchisee communications, onboarding, and onboarding all from one place. Our dashboards make it easy to manage Zee performance. We also offer unparalleled support and onboarding!

Drive customer loyalty and growth with Kangaroo Rewards, a leading omnichannel loyalty engine trusted by thousands of SMBs and Fortune 500 companies. Craft hyper-personalized engagement with targeted rewards, automated marketing, and your own branded app. Witness average order values soar as customers feel valued, spend more, and return for more. Streamline operations with effortless setup and expert support. Our laser-focused data insights optimize your program, maximize ROI, and fuel pure profit. Kangaroo integrates with leading POS, eCommerce, and marketing platforms like Shopify, Lightspeed, Magento, and Mailchimp.

Clutch is a platform that helps B2C brands market to customers. Marketers today struggle with the fact that customer data is stored in multiple places. It is difficult to know when and how to reach customers and what message to send. Clutch allows you to centralize all this information, make sense it, and then act on it with personalized messages. This will lead to increased brand loyalty and more sales. Clutch offers a variety solutions, including data management, marketing automation and loyalty, stored value, CRM, mobile, email and direct mail campaign capabilities. Data-driven marketing doesn’t have to be complicated. A platform designed for B2C marketers will help you work smarter, do more, and optimize your spend. Know your customers across all channels and marketing touchpoints. Use complete data to create targeted campaigns that provide deeper insights. Drive customers to the best outcome and accelerate behavior change

CXONCLOUD, a B2B SaaS, is designed to manage and measure customer satisfaction in just a few clicks. One solution that provides unlimited customer feedback, loyalty, awards and rewards, as well as referral marketing and email automation. It helps businesses deliver a seamless customer experience across all touchpoints. CXONCLOUD improves search and simplifies customer engagement, whether it's feedback or booking. It can automatically recognize customer sentiments and alert any impending negative word of mouth. This all-in-one app automatically measures customers' loyalty and has readymade loyalty campaigns that can be used to engage customers via email and social media. Small businesses can easily get referrals from loyal customers with just a few clicks using the built-in referral marketing campaigns. Loyal customers can be rewarded by QR codes and promo codes, as well as automatic list generation and rewards management modules.

BrandBastion is here to help you listen better and respond more on social media. It doesn't matter if you want to increase sales or build brand equity. The key to success is understanding your audience and taking the right actions at the right time. Your brand moderation guidelines will determine what spam, discrimination, and brand attacks are acceptable. Alerts are sent when there is an urgent need for attention. BrandBastion's social engagement analysis can be used to review your organic posts and ads to find: Harmful comments or threats, including spam, discrimination, brand attacks, competitor promotions, and other forms of harassment. Possibilities to engage with questions and complaints. Situations that could be urgent, such as technical issues or negative sentiments due to poor perception. Tips and suggestions for optimization

Famepilot helps you organize your customer experience. Forward-thinking businesses around world use Famepilot to manage tons of feedback each year. 85% of customer interactions with you business now take place on your Google, Facebook and Twitter pages. Connect with customers who promote your brand online. Famepilot automates the customer feedback process. It captures your Net Promoter Score®, Sentiments over time, Testimonials, Online Reviews, and Online Reputation. Famepilot monitors your business activities on Google, Facebook, Twitter, 20+ review sites, and Twitter. This list is growing quickly. You can also suggest specific sites for your industry. All reviews posted online by customers can be reacted to via the Famepilot platform. Park comments for employees to respond. Do not leave any customer unanswered.

You must get to know your customers in order to provide the best and most relevant experience for them. There is only one way to do this: through customer data. Voyado provides the data, insights, and tools that you need to communicate with precision. Voyado is the best platform to help retailers grow their business. There is no better platform to increase customer loyalty in retail. We can confidently say that because we have been solely focused on Voyado's development for the retailer. Energy flows where attention is paid - so to say. Voyado should be used by customers without the need for consultants. This powerful platform is easy to use and implement. It's also really fun to use, according to our customers. We are referring to the care and support that we will provide you as a customer because it is 100 % true.

Growth for your hospitality company. You need these tools to keep customers coming back and grow your business. Technology that saves time and helps you succeed. WiFi that keeps customers coming back. Profits could be increased by as little as 5% by increasing repeat visits. This could lead to a 25% to 125% increase in profits. Our system allows customers to stay engaged without spending hours each week marketing. You can use our system if you have access to wireless internet or hardware. Upload your logo and background, and ask a few questions about your customers. Automated marketing messages can help you engage with customers. Once everything is set up, customers will return and your business will grow. Real-time analytics can help you learn more about your customers. Get insights into customer behaviours and interactions.

HubSpot's AI powered customer platform puts your customers first, allowing you to grow more effectively. Connect your front-office teams with a complete view on the customer journey. Use AI-powered tools for a seamless experience with customers. Easily adapt to new industry trends and technologies. Traditional CRMs are not enough to drive growth. Most CRMs are not designed to connect with customers, which is crucial in an AI-driven environment where customers can easily explore, evaluate and buy. HubSpot's Customer Platform is so much more. It's powered with Smart CRM, which combines AI and customer data to help you adapt. It also has products for engaging customers throughout the entire journey and an ecosystem that includes integrations, education and community. It's designed to help businesses connect with their customers and grow.

Mobivity increases guest loyalty and engagement by using big data technologies that have been proven to increase guest spend and frequency. We help brick-and-mortar businesses thrive in an ever-online world. The Recurrency platform empowers brands to increase customer frequency and spend through motivating employees as well as customers. You can create and monitor campaigns that increase your business's customer frequency by more 7x. Every transaction is an opportunity to create another. Targeted print campaigns can increase average customer spend by 40%. Employee motivation can make a difference in increasing weekly revenue by as high as 10% by motivating them at the point of sale. Mobivity's Recurrency platform was created to help business owners increase customer spend, frequency, and loyalty by using data-driven insights.

MobiLytix™, Real-Time Marketing, is an AI-powered real time interaction management and multichannel marketing automation platform that delivers top-line results to CVM marketers. MobiLytix™, Rewards (MR), is an engagement marketing platform that creates reward-based promotions and loyalty programs. These are designed to help enterprises achieve their business KPIs across the entire consumer's lifecycle. Comviva's MobiLytix™, Digital Marketing platform is an all-in one customer engagement automation platform that delivers personalized and engaging customer experiences via digital channels. Engaging customers via digital channels requires engaging content that resonates with customers and is presented at the right moment.

Altcraft Platform is an Omnichannel CDP. Distributed as a private cloud, or on-premise software. - On-premise deployment allows you to tailor the software to your business needs. Cloud offers an account with tariffs that are based on customer profiles. FEATURES Collect customer profiles - The entire history of actions Multiple resource subscriptions - Location & device information - CRM & SQL Data Integration Customer profile 360 analytics Automate marketing workflow - Customer journey - A/B/n Test Tools - Content personalization - Static & dynamic segmentation - Web and messaging event tracking - Transactional messaging Easy and powerful email builder Communicate via digital channels - Messengers SMS Marketing - Rich mobile and Web Push - Banners, social and custom channels Forms Analytics in real-time - Pixel goals - Cohort analysis - Audience growth report - Interactive conversion funnels Summary reports

Cloud4Feed offers omnichannel options for feedback collection. Customize the channel to match your customer touchpoints, and you will receive a large number of customer comments. By customizing the feedback triggering frequencies based on the processing time intervals of the touchpoints, you can prevent the delivery of a large number of surveys to customers. Set validity periods for feedback surveys. Set up reminders for customers who haven't yet provided feedback. Retailers can easily receive feedback from customers about their expectations of the store, brand, or store's appearance. They can also request specific products/services. In the automotive industry, feedback from customers is collected at various contact points and then reported to managers so that they can take action. Customers who have received service are contacted as soon as possible using the most appropriate channel.

Get to know your customers better. Learn more about their interests, their shopping habits and identify your VIPs. This will help you spread good word of mouth throughout your community while increasing your revenue. We know you're busy so we have created a comprehensive suite of marketing tools that are easy to use. Froogal offers automated email marketing, social media and customer acquisition to help you turn every customer into a loyal customer. Each Froogal Merchant is provided with one-on-one support by their Merchant Success Manager. This person is dedicated to providing the best Froogal experience. Froogal for consumers allows one to pay all of their bills and redeem their rewards quickly using their mobile device while dining or shopping at their favorite merchants. This eliminates the need to carry cash and cards like debit/credit cards or loyalty cards.

Only phone designed for sales. The only phone that can warm up cold calls with HD quality and real-time coaching powered By Ai. Because every closer needs some help. Video conferencing, dialer and SMS all in one so that your data is always available and your team doesn't feel overwhelmed. Speech coaching can be used to help reps identify if they are speaking too fast, too slow, using too many filler words or talking too loud. Call analytics and dashboards can help you uncover insights and best practices. To ensure that no data is lost, autolog calls, transcripts, or notes can be uploaded to your CRM. Voice Intelligence makes it easy for reps to say the right things on a call. Battle cards are displayed in real-time and help them make decisions. You can see the sentiment of any call, assist reps, save at risk deals, and find the best coaching opportunities. Voice Intelligence uses Speech Recognition for transcription, Natural Language Processing for analysis, and Machine Learning to make intelligent recommendations in real time.

Who likes to fill out surveys? No one. Feedier is an innovative platform that collects valuable feedback. Keep your leadership position and turn feedback into growth leverage. Make data-driven decisions to improve services and products. Innovative forms: With a unique model called S.I.R.A., you can quickly deploy innovative forms in just minutes. Measure Satisfaction, Collect valuable Insights and Reward to Create Loyalty, and finally push an Action To Create Engagement Get more responses You can encourage your participants to provide feedback by requesting highly targeted and unique feedback. This will not only make the experience more efficient and faster, but it also motivates them to share their opinions. Empower your data: Feedier act as data-hub. Connect cross-data from your services and applications to the feedback you collect. Segment the data that you need. Machine learning analysis allows you to go one step further in sentiment analysis. A platform for collaboration to infuse actions Give feedback to your teams, engage your participants, and export your data.

Repustate is an AI-powered semantic search, sentiment analytics and text analysis platform that provides world-class AI-powered data mining for organizations worldwide. It allows businesses to analyze terabytes and uncover valuable, actionable business insights. Repustate offers continuous deep dives into complex, integrated data across all industries, from our respected clients in the Healthcare sector to leaders in Education, Banking, Governance. Our solution drives sentiment analysis, text analytics, Voice of Customer (VOC), video content analysis (VCA), across platforms. It covers the multitude of acronyms, emojis, and slangs that supersede formal language in social media. It doesn't matter if you have data from Youtube, IGTV or Facebook, Twitter, TikTok or your own customer reviews forums, employee surveys or EHRs. You can pinpoint the most important aspects of your business.

Syncly's AI feedback analysis instantly categorizes and reveals negative signals hidden in feedback. Centralize your feedback, and take proactive action based on real time insights to elevate your 5-star customer experience. Use automated tagging to confidently categorize even in the face of an overwhelming influx customer feedback. Our AI model allows you to identify real issues that might not be as high as a CSAT. Identify real-time critical issues and explore top revenue influencing issues, as well as sudden peaks and drops. Use our analysis to quickly assess the top 10 negative reactions. Check out the top topics to empower your team and focus on what matters. Instantly visualize customer trends using charts. Detect anomalies and share them instantly to align organizations. Use a full-view dashboard to gain insights and make decisions for a consistent five star experience.

Find out what customers are saying about your reviews and how it affects sales. Engage with customers online, where they most often go. Find the hidden value in customer feedback data to identify what drives revenue at your locations. Get insight and actionable steps to beat your local and national competitors. Learn from the success stories of the nation's top-performing companies and how you can leverage them. Long wait times for food after ordering is a major problem that can have a negative impact on revenue. Assess the current food delivery system and assess whether servers and kitchen staff are properly trained. Your customer feedback can have a significant impact on your sales. Show all levels of management how they are doing at the local, district, or location level. You can monitor business performance, spot operational issues and employee problems, and reply to reviews for all locations from one platform. You can manage customer feedback and social reviews posted to your website.

Social insights for the most influential brands in the world Your reputation is everything. Protect it globally. Talkwalker is your additional set of eyes and ears. Its AI-powered analysis provides real-time insights into what's going on across all social channels and online media in 187 languages. This allows you to quickly identify and resolve issues before they become a crisis. Our proven KPI frameworks can help you benchmark your brand and campaigns. You can measure sentiment and brand health. You can connect social efforts to real business results, and receive instant reports from your management. Compare your results with the competition across all channels. Find out what customers think about your products and brands in real-time. Data-driven technology can help you maximize the social performance of communication campaigns. To increase your brand power, find the most influential stories and people who can help you. Quick Search allows you to spot the most popular stories in your industry and brand, right now.

Your business is being talked about all over the internet. These conversations are open for you to join. Instant mentions on the Web and via social media. We want you to be the first to hear about important conversations online. We crawl 13 billion pages every day, which is more than any other monitoring app that relies on one third-party data provider. We don't mince words when we say that Awario is the best way to find out about new mentions. Find relevant discussions, join them in real-time, and spread the word about you product, service, or content via social media and the Web to reach new people and trigger word-of mouth marketing. Social media is full information and consumer insight, but it can also be full of noise. Awario can help you understand your audience and create better marketing campaigns by obtaining meaningful customer insights.

All your SMS Marketing, Customer Loyalty, Referral Program, and Online Reviews can be managed from one platform. Revetize consolidates over 5 different customer marketing programs into 1. (For a price of 1) Our Omni Channel Drip Campaign makes it easy to send smss, email, voicemail, and direct mail to customers in one simple process.

Umanest simplifies property management, allowing for faster organic growth. You can turn happy tenants and landlords into brand advocates so you can concentrate on growth. You know the work involved in managing a single tenant. You put in a lot of effort to provide a high-quality residential property management service. Sometimes things don't go as planned and you don’t know what the problem is. It is up to you to guess if your clients are happy or mad. Our customer satisfaction management system gives you the assurance and confidence that client issues will be discovered quickly - as they occur - which allows your team to dig in with a solution, have a conversation and resolve their concerns. Your property management service will run more smoothly, and hidden issues are brought out into the open so that they can be resolved.

Augeo is a leader for loyalty, engagement and incentive platforms. We are constantly developing new technology and solutions. Augeo helps companies engage and retain customers, employees, channel partners, and members. Our benefits and insurances, employee recognition and sales incentives, virtual and real-life meetings and events solutions increase engagement and strengthen relationships. Augeo is passionate to create innovative experiences that inspire and foster deeper connections with customers, employees, members, and channel partners. Our products mobilize engagement. From complex global programs to simple human connection, they connect people, enrich experiences, and impact results. Find new ways to bring together employees and members to share experiences, connect and align people. We listen to industry perspectives and give you insight for your journey.

Sentiment Search specializes in reviewing reviews for restaurants, cafes, pubs, and cloud kitchens. We provide customer sentiment insights from social media, review platforms, and internal feedback channels to marketing, operations, and guest experience teams. These industry-specific metrics can be used for benchmarking every aspect of a restaurant in comparison to its competitors, identifying weaknesses, and ultimately improving online ratings. You can provide higher management with a complete snapshot of your brand and identify underperforming locations. Track the shift in sentiment following staff changes, menu changes, and refurbishments using industry-specific trends. Compare competitors to benchmark sentiment at the location-level as well as at the overall brand level.

Spendgo, an integrated loyalty and marketing platform, allows businesses of all sizes automate and manage campaigns. It creates a unified customer experience by connecting point-of-sale and e-commerce platforms to third-party solutions. Spendgo offers behavioral data as well as customer profiles, purchases history, which allows businesses to better engage their customers. Spendgo allows you to reach customers in-store, online, or via mobile.

Personalize users on-boarding, Re-engage users via push notifications and Automated User Activation Campaign will deliver the best user experience. Keep your user coming back to your app. Send personalized content and offers to them. Reward them for referring your app to their friends. Re-target your users even after you have removed the app. Re-target customers by opening your links on all major social networks. No matter where your customer is located, you can reach him and re-target him as soon as they do. Marketing automation allows you to achieve more with your campaigns, without having to do extra work. Appgain's automation can help you.

Vespio's AI powered sentiment analysis tool reveals hidden customer desires in every conversation. This allows you to increase your win rate, revenue and reduce lead waste. Our platform accurately predicts the interest of customers and makes smart suggestions to help you close more deals. Our AI tools are designed to increase your win rate, reduce waste in the market, and save reps time with powerful insights and intelligent recommendations. Our tool breaks down your video call, giving you greater transparency, clear success stats for each part and AI-powered suggestions to improve success. It allows you to analyze and catch over 500+ signals across different languages. This helps you predict the outcome of a meeting and overall sentiment by processing customers' facial expressions and voice with over 90% accuracy.

Upzelo's loyalty and reward initiatives are designed to propel your business forward. Transform every transaction into a festive occasion with a tailor-made program that's quick and simple to deploy — no programming expertise required! If you need help, our support and migration teams are on standby to assist you at every turn. This is the ultimate loyalty application you'll ever require. With points programs, VIP tiers, and referral bonuses, it builds trust and rewards your customers for their involvement.

Social Mention searches for people talking about your brand and competitors in the news and social media. Social Mention is an easy-to-use social media search tool that aggregates user-generated content from all over the internet into one stream of information. It is a social media monitoring tool that allows users to track and measure what people say about your brand around the world, in real time. SocialMention is part BrandMentions, a brand monitoring tool that tracks and engages in online conversations in real time. Never miss a mention or comment about your brand or product on social media accounts, news, or other publications. Learn as much as you can about your audience online. Get a better understanding of your customers' interactions with you, your social media strategy and how to create products that meet their specific needs.

ICIboT can be used as a standalone product to manage guest engagement from beginning to end. The online guest service portals allow you to take new orders and manage guest inquiries. You can serve your guests in any area, such as the lobby and kiosks, by using real-time, multilingual, and multi-platform technology. You can satisfy your customers, increase customer loyalty, and increase your revenues with one product. ICIboT increases hotel revenue and improves guest satisfaction. ICI promotes your hotel on guests' phones during the pre-stay, post-stay and post-stay periods. It also sells your services and acts as a new sales platform that allows guests to choose your hotel. ICI's multi-platform support will help you increase your repeat guests and your revenue. We integrate with your PMS/CRM, ERP, and Analytics systems to ensure guest satisfaction. Please contact us to learn more about our new guest expertise program.

What is Calldrip? And why should my sales team use it? Calldrip has been helping businesses respond to new inquiries for over 10 years. This experience has allowed us to create our suite of sales automation tools, which we have now made available to thousands of customers around the world. We were able to increase the number of conversations between your sales team members and your prospect by triggering a call while they are still on your website. This can result in up to 900% increase in conversation. Salt Lake City, UT is the home of this privately-held, fast-growing company. Today's Google Micro Moments world requires that businesses engage with prospects FAST. Calldrip provides instant engagement and highlights potential issues in sales processes.

Do not miss a single mention of your Brand on social media. You can check out who is talking about your brand right now and get in touch with them. Social media has revolutionized how we market our business. Marketers need to learn how to monitor, respond and find social mentions to make sure they are being heard. With a strategy, you can track and use them to your advantage even if you don't have the money. Social mention is when a keyword, hashtag, or brand you monitor is mentioned on social media. Social Searcher can show all of these in one list. Our platform covers all social media mentions and top social media services. With a few clicks, you can reach thousands of people. It works just like other search engines. You can search for keywords or brands that you are interested in tracking, and receive a list of filtered results.

Blue Machine Learning (BlueML), solutions allows you to quickly and easily analyze your open text comments. You can instantly see what is most important to your employees and students, and get more actionable insights that will help you make better decisions. Most comment analysis tools are based on customer experience machine-learning models and use a generic approach. When you look at the student or employee journey, you'll see that there are specific components around learning and experience. BlueML allows you to leverage three specialized models that can accurately analyze and analyze comments from each section of the student and employee journeys. This will allow you to categorize context-specifically. Get a complete view of the sentiments expressed by students and employees (very negative, very negative, neutral, positive or very positive), as well as their context-specific categorization. Learn about the emotions students and employees have expressed in comments.

Allganize's AI solutions are the industry leader and provide businesses with the best tools to automate employee and customer support. Within the first four months of implementation, automate 72% of all monthly support tickets. Our AI will automate simple customer requests, allowing your agents to focus on more complicated issues. Employees can ask questions and find answers from multiple documents in a conversational manner. Pre-trained conversational AI chatbot for your websites that automates customer support. Intelligent search that instantly extracts precise answers from any document. Automated extraction of key words from any document and classification, providing valuable insights. Uses natural language to understand the context of product reviews and detect positive and negative experiences. To accurately determine user intent, assigns predefined categories to customer support conversions.

Your customers deserve a better experience. Zoho CRM Plus, a unified customer experience platform, helps you deliver exceptional customer experiences to all stages of a customer's lifecycle. It also converts them into brand advocates. Engage customers through multiple channels at every stage of their lifecycle. You will always be notified of the latest developments through different media. You can manage conversations with multiple teams from one thread. A better customer experience starts with aligning all your departments and making sure customers are at the heart of everything they do. Zoho CRM Plus unifies all your support, sales, marketing and sales teams and gives them the toolset to do this. Zia, Zoho’s AI-based voice assistant, allows you to collaborate intelligently across your teams. You can use Zia to predict business trends, suggest the best time to reach a customer, find ticket sentiments, and provide intelligent business dashboards.

Software that improves customer service efficiency and organization. Service Hub allows you to provide better customer service immediately. Service Hub™, has everything you need to delight customers on a large scale. They will have an exceptional experience with your company and help them to help others. This will help you build a loyal customer base that will continue to support your business. Provide organized customer service that provides complete and efficient answers. Customers don't care much about the company's internal structure. They want help. If your teams are not connected, it can cause friction and confusion for customers. Service Hub™ allows you to create a seamless customer experience. The Conversations inbox brings together all your communication channels, including email inboxes and forms, live chat, Facebook messenger, and Facebook messenger.

The Clarabridge Platform combines all VoC data, customer interactions, and feedback into one platform. AI-powered speech analytics and text analytics combine with the best Natural Language Understanding (NLU) in the industry to evaluate the conversations customers and employees have every day via phone calls, chats, private messages, and social media. Clarabridge provides timely answers to your questions about ease of business (Effort), customer loyalty, emotions, root cause for NPS change, high contact volume, churn, and many other topics. Clarabridge insights allow you to make fast decisions, track results, and act quickly. Clarabridge is a partner that provides solutions specifically designed for customer experience. It also has an AI-powered best in class text analytics engine. This allows you to understand every customer interaction and move beyond complexity to clarity. Clarabridge is the only platform that captures what customers say.

Sympan.io, an all-in one platform for telcos, is a powerful tool. It is a solution which allows you to manage CVM campaigns, Loyalty programs, Gamification programs, Next Best Offers and Permission Marketing campaigns through a single interface. It is a flexible and cost-effective solution that allows MNOs to go-to market faster.

FoxMetrics can help you overcome the problems of siloed products and systems. It captures, stores and unlocks data from the web, mobile, or other sources. This empowers businesses to enrich, transform, visualize, and explore web visitor activity. You can easily report on sessions, users and page views as well as custom events and other related metrics. You can improve your ROI by identifying and measuring the most effective marketing strategies and campaigns to maximize conversions across all channels. The biggest problem isn't lack of data, it's inability to quickly extract meaningful and actionable insights. FoxMetrics allows restaurants to collect and analyze data online and offline from their customers, including orders, loyalty platforms, delivery platforms and location/map platforms.

Whisqr provides businesses with tools to develop and maintain special relationships with their customers. We're not here to promote our program or network; we're here to shine the best light on what you do, to help you win over customers, and stay out of the way. Try Whisqr. It's powerful, easy to use, and you and your customers will Love it.

Restructure your customer engagement strategies using the most flexible and secure loyalty marketing platform in the industry. Your loyalty program must be unique in order to appeal to consumers who have more options than ever before. You'll blend in with plug-and-play loyalty programs and lose out. You can create and build loyalty programs that are tailored to your brand and audience. Then, invite consumers to join in the fun. By creating experiences for customers, you can collect better data, optimize future interactions and drive continuous engagement throughout the buying journey. Need to get people talking about your company? Are you ready to offer a premium experience in loyalty? The ebbo™ loyalty platform offers a variety of scalable solutions that allow you to integrate programs and level up your approach, as well as drive continuous engagement.