Time Tracker by eBillity Reviews

Summary: I have had eBillity for many years and i recommend to other accountants and attorneys when i have the change.

Positive: I can always merge eBillity with QB with my host provider without issues.

I recognizes new customers and deletes the old customers based on my entries in QB.

Negative: Cannot connect some of my workers.

The workers seem to have an issue finding the site and then logging into the weekly timesheets.

Summary: Customer support was very good at helping me integrate back with my accounting software when they could not support me.
Over the years of use, I find the reports very helpful for evaluating project profitability and estimating future projects. Indispensable.

Positive: The ability to have multiple people track their time and download it to the accounting software automatically. Every minute counts and every minute gets billed properly with Time Tracker.

Negative: None. I really can not think of any, it does what I need and then there is more use with reports.

Summary: Our small firm has been very satisfied with Time Tracker. It's ease of use, coupled with with its functionality, makes it an effective tool for small law firms.

Positive: Time Tracker is a "soup to nuts" time and billing software product for lawyers and others who bill by the hour. It's simple to use to record hours expended and the services provided. It's also an effective tool to keep track of recoverable expenses such as travel and the like. Invoices are also simple to generate and are highly customizable.

Negative: I find it is sometimes difficult to edit daily time entries after they've been input.

Summary: It has been great. We have used it since it came out. They raised the price and did not let me know which I did not like. I understand the need to raise it but tell me!

Positive: It serves our need to track our time. That is the way we bill in our office. I have used for years.

Negative: I do not like having to talk to support overseas. I ask to be transferred and they do but it is a pain to have to do that.

Summary: Positive time and billing software, used by me daily for all billing needs, have used for several years and quite happy.

Positive: Cost efficiency, ease of use, short learning curve to fully implement, quick response if technical questions.

Negative: Nothing significant, some complexity in initial use but quickly resolved.

Summary: SO glad to have Kelly on my chat. I just upgraded QBs and had trouble uploading employee time cards.

Positive: I used the chat feature and I Kelly made it work perfectly. Easy to use and the chat feature bailed me out! Thanks Kelly.

Negative: took a little time to sort the sync out but Kelly fixed me up.

Summary: I had an issue with my QB and called Time Tracker to see if they could collaborate with me and get the issue resolved. Although the issue was on QB, Joann G. heard my concerns and went out of her way to help me! She was amazing and personable!! She cared so much and made me feel like she was a part of my team and cared about the success of our daily operations!

Positive: Anytime I have an issue with Time Tracker.....which is rarely, I call in to their tech support and have my questions answered within minutes by a live person!

Negative: There are no cons to using this product. It is user friendly!

Summary: I had a good experience with Kelly; she was easy to work with and gave great instructions. I can now add vacation time.

Positive: Kelly helped me set up vacation time for my employees; it was very simple to follow her instructions.

Negative: I had to ask how to add vacation time as I did not find it in help.

Summary: I have been using eBillity for the entire 11 years of my practice and never doubted my choice to use it.

Positive: It is very easy to use, the interface is well designed and intuitive. I provide professional services in billable hour increments to dozens of customers and eBillity is invaluable in organizing my time and allowing me to quickly generate monthly invoices through QuickBooks. The fee is also very reasonable.

Negative: eBillity is ideal, I don't even use many of the features as a solo practitioner without employees but I can see how useful it would be if I scaled up. I have always used it as a QuickBooks plug-in so I don't know if it has any functionality as a standalone or with other programs.

Summary: I've been with Time Tracker by eBillity for many years and it has always been reliable for my PR Firm. Our employees and contract workers say it definitely makes it easier for them to enter their time, website or app, and I can pay them quicker. In addition, the integration with QuickBooks for us, is also a big time saver. I definitely would recommend it for any business who needs to keep track of their hours in order to bill clients.

Positive: Ease of use, adding our time via an app, the transferring of data from eBillity to quickbooks is wonderful.

Negative: Sometimes client names don't come off right away when you delete.

Summary: It's been great, and gotten better over the years. Syncing with quickbooks is easy and every time I have had a problem they have been able to help me solve it.

Positive: Syncs easily with Quickbooks! They have done a great job at updating the software to remove glitches and bugs.

Negative: None come to mind. It did have some bugs when we originally started using it but they have really cleaned it up.

Summary: Very good, saves me a lot a time every month and creates a smooth flow from timesheet to invoicing in QBO.

Positive: Easy to use interface.
Mobile and browser apps make it convenient to enter time from all my devices.
Eliminates double time entry/importing hassle.

Negative: Mobile app does not allow cut/paste in description text box, makes copying data between entries impossible.

Summary: I used to used timer that came with QuickBooks and it got corrupted and discontinued. I searched and found Time Tracker. It pairs seamlessly with QuickBooks and makes invoicing a breeze. I really can't run my business without it at this point.

Positive: Keeping track of every minute for every client/project and allowing my subcontractors to due the same. Makes invoicing and paying so easy.

Negative: I don't like that if I forget to hit stop it will go on forever. I wish there were a threshold and if it goes over that time, I could get a text and the timer could be stopped somehow.

Summary: Experience is positive with Kelly's help. I don't have anything further to say.

Positive: Kelly is a star. Every time I need help she fixes my problem. I could not use eBillity without her. Thank you Kelly.

Negative: Nothing. I deal with Kelly regularly and she is the best.

Summary: Wonderful, effortless, time-saving, user-friendly and reliable. I often say to people and situations, if you cannot make my life easier, don’t make it more difficult. Your product makes my life easier. Thank you !

Positive: As an independent psychologist, sole practitioner, it gave me the flexibility to consolidate my billing and the flexibility to do my monthly invoices remotely from home. I’ve been a customer for over 12 years, and prior to using your product I would spend an entire day traveling to my two offices to construct my monthly invoices. This product has made my monthly billing a more tolerable process. Initially, when I first began with your company, I had wonderful customer service people who were available and help me get up to speed in a relatively quick manner. I have not needed your customer service in over 10 years as I have not had any issues with the product. I have recommended eBillity Time Tracker to many of my colleagues, who feel similar to my sentiments.

Negative: For my needs, I cannot find any negative aspects of your product or my interactions with your company. Keep up the good work.