Alternatives to The Layer

Twilio Flex is the programmable cloud contact center platform that gives your company complete control over how, when and what you deploy. Powering over half a million agents today, Twilio Flex is accelerating digital transformation by freeing companies from the limitations of legacy call centers, all on one powerful platform. Flex customers have reported lower handle times by up to 38% after giving agents personalized access to information from multiple backend applications - CRM, payment systems, service ticketing, rewards program, navigation on the web, etc. Unlock hyper-personalization by gathering relevant, contextual information at your agents' fingertips so they can deliver the best customer experience. Find the documentation, sample code, and developer tools needed to tailor the contact center to your unique needs. Whether you're starting an outbound call, initiating a warm transfer, or monitoring agent activity, our guides will provide you the context you need to get the most out of Flex's existing architecture.

aACE is a powerful business management software with over 20 years of development built-in. Designed for small-to-midsized businesses to efficiently manage their operations in one comprehensive solution, we’ve worked closely with our customers to refine the features that are the most important to daily users. aACE includes comprehensive tools for sales, operations, and accounting, offering deep visibility into your organization. The robust user permissions allow you to manage which data any of your employees can access. Consequently, customers have told us that aACE reduces the amount of time they've spent looking for information or on inter-office communication by as much as fifty percent (50%). aACE is available either as an on-premise solution or a cloud-based business management software. aACE also offers affordable customization in order to fit each company's special workflows, supporting what sets you apart from your competitors. Looking to automate more of your business processes? aACE provides extensive automation capabilities to improve CRM, accounting, and operational efficiencies, eliminating duplication and, in most cases, the need for additional labor to accomplish your company's performance goals.

The real-time customer engagement platform. Live chat and live blog can be added to your website to increase leads, engagement, and revenue. Live experiences can be created to increase your audience, engagement, and monetization. Your users will enjoy powerful experiences thanks to our real-time, live blogging platform and the social monitoring stream. You can take back control of your audience and drive traffic, conversation, and revenue. Engaging users and circulating traffic automatically leads to more pageviews. Engaged users are more likely to stay longer on your website. User-generated content can be monetized with advertising. Engaging content and live interactions can help you retain users on your site rather than on social media. Integration with Twitter, Facebook and RSS.

The simple, smart, efficient & all-in-one UCaaS, Customer Engagement & Workforce Management Platform. ConneXio Cloud is a full suite of Communication and Workforce Management Tools - AI & Voice Recognition IVRs - Omni-Channel IVRs - Voicemail and Call Menu Builder - VoIP Web-Phones - CRM - UCaaS / CCaaS - Predictive Dialer - BPO & Outsourcing Create the exact solution you need to engage customers at every step of their journey on their preferred channels – anywhere in the world! Provide a white-glove, VIP service so convenient and proactive, your customers will think you can read minds! - Real-time Analytics & Reporting - Custom-Tailored - AI & Machine Learning - Industry-Leading VoIP Network

Meet Insider is the first integrated Growth Management Platform (GMP). It offers a wide range of features across the sales funnel, from Acquisition to Activation, Retention and Revenue. It also leverages real-time predictive segmentation powered with AI and machine learning capabilities. GMP is built on a single data layer and is simple to implement. GMP makes digital marketers' lives easier and helps them to drive growth and loyalty for brands. GMP has a simple, intuitive interface that makes it easy for marketers to use. Marketers can focus on their work and not worry about technology and inefficiency. GMP maintains high engagement on the platform by using active communication widgets like tooltips, toasters and pop-ups to speed up operations.

ZoomInfo Sales allows you to maximize productivity, increase pipeline and reach a revenue potential that you never imagined possible. Create an account universe based upon your Ideal Customer Profiles. Reach decision makers with the largest B2B database of 65M+ phone numbers and 150M+ verified email addresses. Track companies searching for solutions similar to yours on the internet to identify and reach prospects early in their buyer's journey. Find and connect with decision-makers from companies that visit your website. Analyze customer calls, emails, and meetings to drive process improvements that will impact your bottom line. With our native phone dialer, and email tool, you can create and execute multi-touch sales campaigns. ZoomInfo Chat is a data-driven chatbot tool that reduces the time it takes to close sales. To free up your internal staff, set real-time lead alerts and automate lead-qualifying communications.

Comarch CRM for Telecoms, a user-friendly software system, is designed to help customer service representatives create unique and personalized relationships with customers. Comarch CRM for Telecoms is a powerful tool that makes life easier for its users. The data is organized for easy and rapid access. You can offer personalized products, provide superior service, and respond quickly to orders and inquiries. This is all possible with a 360-degree view of your customers, which is always in context and in real time. Comarch CRM is a key component of Comarch BSS. Comarch CRM automates key sales, marketing, and customer service processes. It is pre-integrated with the other Comarch BSS/OSS products. The system features a user-friendly GUI and advanced tools to support daily sales and back office operations in accordance with the "one desk-full service" concept.

Salesforce helps sales teams improve their performance and reach their goals. Salesforce is the most widely used CRM in the world. Salesforce gives teams access to tools that enable them to grow their accounts and find new customers. They also allow them to close deals faster and from any location. Salesforce offers many features, including contact management, opportunity management and lead management, email integrations, reports and dashboards as well as sales forecasting, files sync-and-share, and reports and dashboards. You will spend less time looking at spreadsheets and more time managing your business. No software, no hardware, no hassle. In minutes, our simple setup assistant will streamline sales and answer customer questions. Connect data from sales, service, marketing to create seamless, personalized experiences for buyers. You can see a complete customer view, including their account, activity history, connections, and more. You can also pull in social data to get a deeper understanding of your customers.

Advanced predictive analytics platform that helps telecom providers identify and measure key drivers that affect Churn, ARPU and CLTV. Advanced AI and Machine Learning automatically assign satisfaction scores to all customers to help you make better business decisions. The CHI platform is powered by Google Cloud and lets you play with real telco data. Access CHI to determine key drivers that affect Churn, ARPU and CLTV. Identify customer segments based upon churn risk and revenue uplift.

Achieving excellent customer relations is a key goal for any organization. The first step in this journey is to adopt a straightforward approach to customer relationship management (CRM). CRM encompasses all the activities, strategies, and technologies companies use to manage their interactions and relationships with current and potential customers. CRM helps businesses build relationships with their customers which, in turn, leads to loyalty and customer retention, both of which can have a significant impact on a company's revenues. Etiya Customer Relationship Management is a highly scalable, customer-centric, and omni-channel experience that allows companies to exceed customer expectations through interactions on any platform, through any channel. Etiya CRM offers a complete, integrated lead-to cash process flow for customer management. Social media analysis identifies communities of interest and potential cross-sells.

Everything you need to make your customers your greatest growth engine. Gainsight Customer Cloud combines all the technology necessary to make sure your customers adopt your products and reach their goals with your company. You can orchestrate every aspect of the customer journey and deliver great results at scale. To deliver exceptional user experiences, combine deep SaaS product analytics and personalized in-app interactions. To ensure a great customer experience, capture feedback, close the loop with respondents, discover insights, and make it happen. Open platform that acts as a central hub to customer data systems and provides actionable insight to all employees to make better decisions for the customer. Whitespace analysis, cross-sell playbooks and simplified renewals can all help to increase revenue.

Cause-and-effect insights can be a powerful tool when it comes to creating positive experiences. Business decision-making can become a guessing match without knowing which actions will produce real benefits. It is a waste of time and resources to rely on simple correlations or incomplete data. Verint Predictive Modeling can help. This innovative suite can deliver a 360 degree view of customer and employees experiences by measuring them at a variety touchpoints, and predicting how to improve them. With this information, you can make more informed decisions and improve your revenue, loyalty, retention and competitive advantage.

Your ad ops workflows will be simplified, saving you and your team hours in setting up and managing campaigns. Integrate with multiple ad server, custom ad server, and all of your downstream tech stack. Voiro takes out the complexity so you don’t have to worry. Your teams will be empowered with data. They will be alerted to growth opportunities, revenue at-risk, and many other reports. Your business will grow when you empower your teams with data. Revenue can be transformed from a lagging indicator to a leading indicator by providing accurate, real-time projections of revenue across all channels, business streams, systems, and channels. Voiro's real time revenue reconciliation will reduce your monthly billing and accounting cycles to minutes. Voiro's accuracy assurance ensures that revenue reports can be automated and configured with all major ERP systems. Voiro's APIs allow you to see every detail of your business and push revenue numbers into all your downstream programs.

Access CRM provides sales teams with the tools they need to win more business. This is done by improving collaboration and efficiency, optimizing closing rates, and accelerating growth. Its market-leading integration of accounting and ERP unlocks unique insights, predictive intelligence and efficiency gains for marketing, sales and customer service teams. Data-driven clarity about your ideal customer profile leads you to better leads and improved close rates. This accelerates customer acquisition. Tools to reduce churn risk, upsell and cross-sell ensure maximum customer lifetime value. Access CRM features include integration with Mailchimp, Klaviyo and inquiry web forms. It also offers pipeline management with configurable work flows, a document repository for proposal documents, an overview dashboard for the sales manager, and spending trends of customers over time. By connecting your accounting system, inventory system, or ERP system to Access CRM, the data from each system is in constant communication. This allows your team to work more efficiently.

Optimiser offers every business a unique, customizable solution to improve and streamline their processes. Optimiser's intuitive interface and expert support team seamlessly integrates a set of tools that your CRM and other departments need with your day-to-day operations. With powerful CRM, you can create valuable user profiles and innovate the way that you manage customer relationships. Pipeline drives strong prospect management. Data analytics enable business decisions. Contacts and accounts create data-driven profiles. Collaborative team calendar. All the features you need to achieve growth, all in one platform. Companies of all sizes can increase revenue, improve processes, and achieve tangible results with comprehensive, easy-to-customize business management software. Strong sales strategies, prospect insight, automations, and accelerated deal closing can all help to boost your sales team's performance.

Encompass CX offers a flexible B2B customer experience management solution that measures, analyzes and collects all touchpoints throughout a client's lifecycle to determine their customer health. These touchpoints are used to provide insight into your accounts, products and services, enabling you to deliver a superior client experience and go beyond customer satisfaction. Our cloud-based dashboard gives you visibility to customer data and allows you to gain clarity. Increase revenue, identify cross-sell possibilities, reduce churn, and turn at-risk customers into your best clients. Your customers' perceptions of your product or service should be higher than theirs. Encompass-CX collects post-sale data, service metrics, onboarding assessments, support tickets, and email exchanges to give clarity into a company’s account. The ability to measure the client experience is a powerful tool for any company's growth.

Marketing tunnel vision and solutions that don't work are gone. Say hello to a flexible, turnkey platform that makes it easy to make seamless, omnichannel experiences for every customer, from the first to the last touchpoint. Ai-Intelekt implements hyper-personalization, prescriptive analytics, customer journey analytics, & closed-loop integration. Hyper-personalization allows you to create deeply personalized customer journeys of your brand through coordinated, informed actions & campaigns. You can track the journey of each lead and customer to ensure you know their preferred messaging, purchase history, and background. Predictive analytics Use true artificial intelligence (AI) to take control of your customer's lifetime worth. Forecasts are based on behavioral data and historical sales.

Find and connect with your ideal customers. AI-driven technology, automation, integrations, as well as automation can help you empower every phase of your go-to market. Reach your revenue, lead generation, and sales goals. FunnelBeam is able to scale in any situation, from difficult-to-find data to the general fields that every company cares about. FunnelBeam is a preferred data source for marketing and sales professionals who are highly skilled in order to gain the best data available to support their growth. Your team will be able to reduce sign-up times, increase lead scoring, and save time. We provide the custom data and AI-driven signals that you need to scale quickly. We take your ideal customer profile, turn it into an advanced AI model and generate custom buying signals that help revenue-generating teams reach the right accounts.

Ackee streamlines customer success workflows and helps you beat customer churn. Ackee provides valuable insights for your team to ensure success throughout the customer journey. Ackee's powerful data science platform provides the tools you need to provide outstanding customer value. Ackee integrations allow you to connect your data and access detailed account information, customer churn prediction, and health metrics. You can ditch Excel and no longer have to search for customer information. You will get key metrics and real-time notifications to keep your team up to date on major changes in customer activity. This will allow you to take steps to increase retention and improve adoption. Ackee automatically segments high-risk and active accounts based upon real customer activity. This allows you to create scalable workflows that focus on clients who need your attention most.

AI converts bank feeds into accounting with 95% accuracy (#1 Ranked in Forbes AI benchmark). Each client can customize and automate the process. Ten times more usage than traditional banking portals. 85% of customers log in each month. Open banking via neobanks like Google, Intuit and PayPal, Square, and many others, has created new threats to all your business banking revenue streams, from deposits, loans, and payments. Smart Advices™, powered by OneUp, can help you grow your net banking revenue and make the most of your existing Small Business customers. OneUp platform is API-based to allow for fast implementation and the flexibility to customize your project. Display income, spending, and overall profitability for a specified period of time in a defined currency. OneUp AI transforms bank feeds into accounting entries.

NetSuite CRM+ can help you to improve and redefine your customer relationships. NetSuite CRM+ is a front-office solution that provides a 360-degree view to customers in real-time. It provides a wide range capabilities that allow for seamless information flow throughout the customer's lifecycle, from lead to fulfillment to renewal, cross-sell, upsell, and support. It integrates with the most popular accounting, warehousing, and shipping applications.

Altcraft Platform is an Omnichannel CDP. Distributed as a private cloud, or on-premise software. - On-premise deployment allows you to tailor the software to your business needs. Cloud offers an account with tariffs that are based on customer profiles. FEATURES Collect customer profiles - The entire history of actions Multiple resource subscriptions - Location & device information - CRM & SQL Data Integration Customer profile 360 analytics Automate marketing workflow - Customer journey - A/B/n Test Tools - Content personalization - Static & dynamic segmentation - Web and messaging event tracking - Transactional messaging Easy and powerful email builder Communicate via digital channels - Messengers SMS Marketing - Rich mobile and Web Push - Banners, social and custom channels Forms Analytics in real-time - Pixel goals - Cohort analysis - Audience growth report - Interactive conversion funnels Summary reports

WebEngage, the best-in class marketing automation software suite, helps businesses-to-consumer companies (B2C) increase user retention and drive higher revenues. WebEngage is cloud-based and easy-to-use. It allows businesses to manage cross-channel communication with customers. They can send messages via SMS, Emails, SMS, mobile Push Notification, web push Notification, on-site alerts or in-app messaging. This solution allows cross-device tracking, live segmentation and deep data personalization. WebEngage's Journey Designer allows businesses to create complex lifecycle campaigns efficiently.

Paylode is a customer perks platform. We are the fastest way for any company to launch and manage a robust perks program for their customers. We make it easy through a no-code interface and a pre-vetted, pre-negotiated marketplace of over 1,000+ perks from leading consumer brands. Every company wants to have a perks program… but they’re expensive, and super hard to build in-house. Paylode makes it possible to launch your own branded, customized, curated perks program in 15 minutes. Personalize and reward every moment of the customer journey, and watch your authentic customer engagement grow.

Since 2003, we have provided a free CRM service to over 1,000,000 users worldwide. We want your business succeed and we hope that one day you'll upgrade to our premium CRM services. Sign up for our Free CRM today and learn how we can help grow your business, organize data, and nurture leads and customers. The free CRM app allows you and your team to manage all your information from any mobile phone. It can also work with your mobile calendar, contacts and more. We provide both an API and an interface for integrations. Connect the CRM with WordPress, Telegram Discord, Slack or anything else using Zapier. Zapier can integrate FreeCRM into any system or tool. Using our CRM integration, you can track everything, tweet, schedule and integrate CRM campaigns with Twitter. Add multiple Twitter corporate account and automate and plan campaigns. You can even use AI in the CRM for WhatsApp AI chats.

Purposeful innovation for higher education. Ellucian's SaaS-enabled ecosystem open and flexible technologies like Ellucian Experience make institution-wide success possible. Transform your ERP into a network. Ellucian is the only company that combines higher education expertise, innovation focused, and deep partnership to unlock your institution's full potential. Our market-leading solutions can be combined with your other applications to create an open platform that is interconnected and configurable. It also features APIs and a unified experience for users. It is easier to integrate, configure, extend, and customize without any customization. Securely access data to make informed decisions and gain deep insight. Our world-class capabilities, services and capabilities will help you define and implement your modernization or technology transformation. Access essential information and simplify everyday tasks to engage students, alumni, and staff.

It is not enough to just implement a few ABM tactics. It is important to build a solid foundation for growth. Engagio is a B2B platform that helps companies deliver account-based marketing for sales and marketing. It provides the data, sales insights and full-journey analytics needed for sustainable success. With data from all your tech stack, you can build an ABM foundation. Our B2B customer data platform (CDP) allows you to combine data from all your tech stacks to give a complete view on accounts and people. Easy-to-use insights about target accounts and people will help your revenue team determine where to focus their efforts for maximum engagement, pipeline, and retention.

Agent Accelerator by NovelVox gives agents a 360-degree view to customer information. This allows them to provide personalized customer service and lightning-fast support. This powerful solution dramatically reduces average handling time (AHT) as well as waiting times. It also improves First Call Resolution and customer satisfaction. Agents can use the all-in-one desktop to interact with multiple applications. Customers have a seamless experience thanks to the single interface. Agents can call customers by name using the caller data display, which includes details such as name, address, contact details, past transactions and ticket status. Customers are no longer forced to repeat their requests. Agents can quickly address customer concerns in a personal manner and at a faster pace with all the details. They can also chat with other agents to obtain timely information while helping callers.

MasterStream ERP provides intelligent software and process solutions for the telecom industry. Our turn-key automation solutions can help streamline your sales process. We also offer scalable tools that can be integrated into your existing systems. The most trusted solutions in the telecom industry for automating sales distribution and catalog management for wholesale, direct, or channel sales. Connecting providers and agents, streamlining efficient quotes and orders, and streamlining. Our solutions allow you to work seamlessly and efficiently. MasterStream's unique eco-systems are a marketing necessity. They connect people in telecom, increasing provider exposure, and increasing buying opportunities. It's called CPQaaS, or Configure Price Quoting as a service. You can integrate the power of telecom's most powerful quotation engine with your own software applications.

SimpleCRM is an AI-powered platform for customer engagement that uses low-code technology. It digitizes, decodes and delivers all customer journeys from prospecting through sales, onboarding, account management, servicing and retention. SimpleCRM is a digital transformation platform that powers SMBs as well as some of the most important banks, financial services, and insurance organizations in South Asia, Southeast Asia, the Middle East, and South Asia. Comprehensive sales management and digital marketing tools can help you expand your market reach, drive sales, and grow revenue. AI-powered chatbots, eKYC tools, BPM tools, predictive analysis, and other solutions automate and improve efficiency. Our vertical solutions expertise will allow your business to streamline workflow and increase productivity. SimpleCRM offers industry-compliant solutions that can be customized to meet the needs of your business, no matter what size it is.

Reflect CRM Software - Customer Relations Management & Business Database Software. Reflect CRM database solution can increase sales and customer retention. Track your accounts, contacts, leads and meetings. Reflect supports multiple users, multiple companies, and web access mode. Reflect CRM Software makes data filtering and reporting easy.

Transparent communication is key to customer loyalty and profitability. Your sales team should be able to focus on the right deals, sales, and revenue. They should also spend less time on administrative tasks. Sales teams need to have faster access to customer data, customer history, and information about customer needs in order to sell more. PM AM CRM empowers sales teams to generate more revenue by targeting new and existing customers with the right solution. PMAM CRM allows you to effectively manage and track all your marketing elements. This will allow you to make an informed decision about the best marketing medium for you. PM AM CRM allows you to consolidate and make it easy to access information across departments about customer interactions.

Gadget ready agent cockpit with Voice, Omnichannel, and Customer details. Easy and effective plug-ins allow you to integrate custom or legacy CRM, TT, or productivity tools into your environment. A BOT agent is available to assist users in executing processes and using the right tools. A central repository that records every step of your customer journey (customer profile, cross-channel history) and makes it available in real-time to supervisors and agents. It also includes a powerful reporting tool that allows you to access all relevant KPI. ChatBOT is a chatbot based on artificial intelligence. It allows end-to-end control of automated conversational multichannel processes. It is used by millions of people every month and can be part of the customer experience or the agent experience.

Join hundreds of customers who are experiencing the benefits of powerful assignment and connected account hierarchies. It's time to start a speed-to lead revolution. Enterprise-friendly, flexible lead assignment. With the first Salesforce automated account hierarchy solution, clean and connected account hierarchies can now be achieved. You can join the speed-to lead revolution and see your team make amazing strides in their lead response time. You can create the perfect symphony between your data, sales reps and revenue teams. Complete Leads is the most powerful automated lead-to account matching and routing solution. Get involved in the speed-to lead revolution and realize your revenue potential. But don't believe us? Our customers are the best. You need to be the first to respond when 50% of potential buyers choose a vendor that responds first. Enterprise level features are available to speed up your process.

Every channel can be turned into a revenue stream and help drive business growth. Automately capture leads and sales enquiries via websites, emails, social media channels, phone calls, etc. The key to any business' success is the management and monitoring of its sales pipeline. Visual pipeline allows you to keep track of all the deals at different stages. 360deg customer view in one screen Communicate with your contacts via multiple channels. Access the conversation history of every contact. Focus on the important stuff and let the rest go. To automate follow-ups and assign deals to users, create rules and workflows. PipeCycle can be connected to other productivity apps. Find Leads near you, capture their location. Capture team members' locations automatically and view them on Map.

The Smart, Simple CRM for Office 365 and G Suite Teams. You don't need to set up. Nimble is the only CRM to build itself. Nimble is already helping thousands of teams work smarter every day. Nimble makes it easy to organize your contacts. You can build relationships, find opportunities, reach your goals, and create connections. Today Page organizes your tasks, social signals, pipeline, appointments, and schedules in one intuitive dashboard. You can automatically combine contacts, social media connections and communications with over 160 apps and CRMs to create one unified relationship manager. To view a 360-degree view and find contact information, as well as the interaction history of your team members, you can easily locate them. You can also add notes, change deal status, or access social handles.

We empower high-performing go-to-market teams™. Transform the way your company generates revenues. Terminus is for sales and marketing professionals who care more about generating revenues than generating leads. Terminus' Data Studio is the foundation of Terminus. You can use this data studio to quickly understand and prioritize the right targets using firmographic, intention, engagement, psychographic, and relationship data. Terminus allows you to send personalized messages to the right audience, no matter where they may be. You can create consistent experiences across all channels, including chat, email, social advertising, chat, and email personalization. Terminus seamlessly pulls together all your account data to keep your go-to market teams aligned, from the first touch through renewal and expansion. Automate sales to alert them to meaningful engagements, centralize information about accounts, and provide better pipeline prediction to help accelerate opportunities.

SpiceX is a tool that enables organizations to connect disparate client data sources and workflows to provide exceptional customer service. Our customers are our greatest asset, and they are our most valuable asset. Low-code platform that enables data integration, case management, workflow management, and workflow management. This platform is the best for helping you transform your customer journey. Combine data from multiple sources into one interface. Your users will have the right data at the right time from the right system. Multiple data streams can be displayed in one view. Data can also be written to any number of connected systems. You can create the perfect platform for you business by combining the best-in class applications for each function into one interface. Instead of trying to find one-size-fits all business processes, use each application for its specific purpose. You can add an extra layer of security by restricting access to systems that are truth.

Contextual messaging, directions, mapping, and routing will turn your visitors into fans at major events. This will reduce congestion and increase customer engagement. Your customers can view a virtual replica of your property via interactive kiosks or smart phones. To increase customer satisfaction and revenue, be creative and innovative. Use contextual messaging to enhance experiences and increase accessibility. Event specific routing, text to speech and multi-lingual translations. Your event management plan will help you manage it from start to finish. Visitors will be able to find their seats quickly and easily. Guide people to the facilities and amenities in your area after a concert, game, or convention. Don't let major events turn into lost opportunities. Make sure your visitors know where and when they can go.

Zooma is now available to all businesses that have customers. Zooma is a comprehensive software platform that can be used by consultants, managers, and administrators to manage travel businesses and any other business that has a customer- and sales-focused focus. This software gives you a 360-degree overview of your business and operations. This program provides tools to improve business efficiency, client experience, acquire and qualify sales leads, and increase profitability. Includes data-based, personalized marketing and analysis reports. Your customer will feel that you are trying to understand their situation and help them get there. Work with your accountant and bookkeeper to ensure staff have access to the areas they need. Bank Feeds makes it easy to manage your cashflow and track bills.

Textel's platform for business texting is designed to improve customer experience by combining AI and human-powered conversation. Textel is a seamless and compliant platform that allows you to connect with customers 1:1 or at scale. Textel allows you to deepen your relationships with customers, increase revenue and improve the efficiency of your staff. Use conversational texting and AI-powered messaging to connect with customers using the tools that your team is familiar with. We're integrated into your CCaaS Platform, so the connection is easy. You can use agent-driven SMS or MMS. Texting conversations 1:1 can be personalized. Use MMS and SMS to have a two-way conversation with your customers. Share pictures or links with your customers to help them quickly access the information they require and to build loyalty. Textel can be integrated into your existing customer platform to track conversations and improve the experience.

Vtiger is a single product that allows Sales, Marketing, and Support teams to collaborate and deliver exceptional customer experiences. Vtiger organizes customer data in one place so that everyone on the team has a complete view of the customer. Vtiger CRM assists over 300,000 businesses in increasing revenue, customer loyalty and team performance. It breaks down the barriers between sales, marketing, and support teams. Vtiger's All in One CRM allows teams to create memorable experiences across the entire customer lifecycle. 1. Marketing teams must capture and nurture leads. 2. Sales teams can score, track, and close deals. 3. Support teams can access customer history to provide exceptional support.

TurnLink Sales ManagerTM, a web-based Customer Relationship Management software solution for manufacturers and their representatives, is available. TurnLink allows you keep track of the many data that includes the distributor, manufacturer, and store relationships. TurnLink Sales Manager allows for seamless export to all versions Intuit's QuickBooks. To prevent your reps from accessing your QuickBooks file, you can give them each a TurnLink account so they can place orders online. This integration eliminates double entry by eliminating the need to enter orders into two different systems. TurnLink and QuickBooks can be customized in a variety of ways. TurnLink Sales Manager comes with a powerful order form that can handle your direct orders. This includes orders for samples and multiple warehouses. It can also handle complicated orders from third-party distributors.

Software for Customer Experience. Front-ending your PSA/ITSM tool with Apps, Bots and Forms, Approvals Sentiment Analysis, Push and Client Portal, will improve your CX, Productivity & Security, as well as your Security & Communication. You can customize your App for each client to increase customer satisfaction and NPS scores. It's the one pane of glass that customers love. ITSupportBot™ can reduce support tickets by as much as 10% Our embedded 'Self Service Bot' can stop unnecessary tickets and the 'Smart Engineer Bot’ to help you. Get the right ticket information first time to increase engineer productivity. Engineers are happier doing less admin. A unique selling proposition is a powerful tool that allows you to deliver an exceptional experience, beat the competition, and win more MRR contracts.

Kreato's Sales CRM Platform, powered by Axlerate Sales Acceleration AI, accelerates sales. Core Sales CRM arms sales teams with much-needed sales execution capabilities with the right mixture of sales pipeline management, engagement, and automation tools, whereas Axlerate AI augments sales team decision making and execution capabilities throughout the LOC (Lead-Opportunity-Closure) sales cycle to sell faster, smarter and more. Automatically adds rich layers of information to customer profiles. Intelligent mechanisms enable auto to distribute new leads to the right sales reps. Auto captures new leads via web forms, landing pages and emails. It also makes calls, chats, and takes calls. Based on state changes and pipeline events, Auto assigns tasks to sales reps. Pre-configured reports can be generated and emailed to management according to schedule. Auto send customers personalized emails at pre-defined times.

Real-time survey insights help you to hit your signup onboarding, signing up, and product retention goals. UserLeap is an online microsurvey platform that continually identifies opportunities for better product experiences. Get more insight into your customers and grow faster. UserLeap provides real-time survey insights to the world's most successful companies. Every step of the feature development process can be influenced by customer feedback. From the preparation of your product roadmap to each deployment, learn as fast and iterate as you can. This will allow you to move forward confidently. To keep up with product development, you can use insights from the customer journey to provide real-time insight for your entire company. Now that you have sparked user interest, show them the potential of your product. To successfully onboard more users, remove obstacles and quickly show value. Your marketing site or homepage should inspire confidence in visitors and encourage them to sign up. Your customer experience is just the beginning.

Aurea CRM is a complete customer relationship management solution that integrates campaign management and allows you to manage every lead, opportunity, interaction, and interaction with customers. Aurea CRM allows you to drive customer engagement tools deeper into your sales organization. We've integrated marketing and sales capabilities into Aurea CRM to provide a comprehensive overview of your sales team, pipelines, key performance indicators, and other important information. This will allow you to make informed decisions and set priorities. Access all the information you need about prospects and customers in one place. Sales teams can update and access information directly from the field using simple mobile tools. Optimize your opportunity management process with data-driven recommendations that will help you profit from relationships networks and identify the best opportunities within the funnel.

Optimize your website and customer service. UserReplay allows you to quickly identify where customers are having problems and help them resolve them. A customer experience platform that integrates machine learning and machine learning. You can replay sessions in high-quality and get a lot of information about each session. Flexible, real-time data dashboards that are tailored to each team's workflow. Segments powered by machine learning group together your most important sessions. UserReplay's intelligent dashboards and segments help you identify the issues that are affecting your revenue. Every member of your digital team can be empowered and notified with personalized, real-time revenue-at risk alerts via their preferred platform. Notify your CRO and marketing team if conversions drop on mobile devices. Alert your category manager and the development teams if you find new broken links. If your personal CX Score falls, alert your Head of Ecommerce and Customer Service teams.

If you look at every transaction from the perspective of the customer, your business will deliver a better customer experience which will increase customer loyalty. Easy CRM software combines all information from different departments to provide a single, comprehensive view of each customer. The powerful project management feature allows you to manage and invoice projects. Track time spent on tasks, and bill customers. Ability to assign multiple staff members to a task and track the timer for each staff member. Professional invoices that look great are possible. Attach files to your clients and send them directly. A subscription management platform that automates accounting and fulfillment. Starts the sales process by identifying potential leads and prepares for the forecasting of sales in production in minutes. Get more business and get paid faster. Forget about never ending sales process.

Feelingstream provides real-time customer insights to help you improve your business' efficiency, increase revenue, and keep customers coming back. And your data? All data is secured on-premise. Feelingstream provides a comprehensive overview of customer interactions across all channels, including calls, emails, chatbots, and surveys. You will be able to see exactly what is happening in customer interactions and where you can make significant changes. This overview will give you valuable insight into how to improve your business' customer service, sales, and product development. This overview will help you identify which small changes have the greatest ROI and where you should look for new solutions. Strategic changes in your business will allow you to give your customers exactly what you want. Happy customers will return to your business for more, and tell everyone they know about it. Win-win!