Extole
Extole is a tool that retailers, financial services companies, and consumer brands use to turn customers into advocates. Extole's enterprise platform and team consist of experts who create advocacy, referral, and engagement programs that allow brands to harness the power and sharing of customers to increase their bottom line. Extole allows marketers to engage thousands of customers, increase brand loyalty, and scale word-of mouth to acquire new customers.
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Birdeye
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Birdeye is the top-rated reputation, social media, and customer experience platform for local brands and multi-location businesses. Over 150,000 businesses leverage Birdeye’s AI-powered platform to get found online, improve online reputation, streamline social publishing, connect through digital channels, and deliver a wowing customer experience.
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Thalamus
The Thalamus platform offers a comprehensive solution for managing interviews for applicants and programs in graduate medical education. With a focus on ease, security, and automation, it streamlines the scheduling process for both in-person and virtual recruitment efforts. The core scheduling software enables real-time management, accessible through both online and mobile interfaces, allowing programs to effectively oversee their entire interview seasons within a single solution. Applicants benefit from the ability to confirm interview dates instantly, giving them greater control over their schedules. The Itinerary Wizard feature facilitates the rapid assembly of interview schedules for both faculty and candidates, incorporating virtual interview links for efficiency. By accommodating faculty availability and aligning with applicant and program preferences, it simplifies the creation of one-on-one, panel, or group meetings, making the interview day planning process quick and effective. Additionally, Thalamus’ dedicated virtual interview platform is tailored specifically to support the unique requirements of the GME interview experience, ensuring a seamless and professional interaction between candidates and faculty. This innovative approach not only enhances user experience but also optimizes the overall efficiency of the recruitment process.
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Twilio Flex
Twilio Flex is the programmable cloud contact center platform that gives your company complete control over how, when and what you deploy. Powering over half a million agents today, Twilio Flex is accelerating digital transformation by freeing companies from the limitations of legacy call centers, all on one powerful platform.
Flex customers have reported lower handle times by up to 38% after giving agents personalized access to information from multiple backend applications - CRM, payment systems, service ticketing, rewards program, navigation on the web, etc. Unlock hyper-personalization by gathering relevant, contextual information at your agents' fingertips so they can deliver the best customer experience.
Find the documentation, sample code, and developer tools needed to tailor the contact center to your unique needs. Whether you're starting an outbound call, initiating a warm transfer, or monitoring agent activity, our guides will provide you the context you need to get the most out of Flex's existing architecture.
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