Tentacle Reviews

Readymode (formerly XenCALL), a cloud-based CRM and VoIP solution, empowers telemarketers and contact centers to run campaigns, increase leads and close more deals. Top features include agent and call-list prioritization, agent calendar, agent callback calendar and blended inbound and outbound calling channels. Conference calling, call recording, and many more. Readymode, a browser-based solution, is easy to use and comes with personalized training and support. With an intuitive predictive dialer, you can streamline and automate administrative tasks. Take a proactive look at call center analytics reports to see how agents perform. With our integrated CRM and third-party integration capabilities, you have everything you need. Dynamically create new lists from all your leads to assign to your sales team. Direct server-to-server connectivity with TrustedTPV or VoiceLog Verification systems. Third party lead posts are easy to integrate.

All the tools they require, such as voice, chat and file sharing, can be accessed securely via a web browser from any location. No hardware or software installation is required. Easily scale your sales and support by adding virtual agents. These agents can be customized with sales scripts, prequalification requirements and knowledge base assistance. Callision's cloud-based browser-based cloud call center suite allows you to work from anywhere, no matter where they are located - no need for any equipment. Get started today and reach your customers in minutes. Automagically detect problematic interactions and send them off to managers for their review. Reduce staff expenses, close more sales per agent, improve customer satisfaction, and see where there are resource leaks. In three clicks or less, you can set up phone numbers, voice menus and call queues, conference bridges and call recording. One dashboard allows you to manage multiple sales and support departments from one place.