Tentacle Description
Establish your Sales and Tele-calling teams, upload your contact lists, develop campaigns, allocate teams to those campaigns, and begin calling within minutes. Track your progress using real-time Sales Reports and Call Recordings, all accessible from your mobile device. Additionally, your agents have the capability to leave comments and receive automated follow-up reminders. Evaluate your return on investment, assess agent efficiency, gauge data effectiveness, and enhance customer service. This streamlined process ensures that your teams are always connected and informed, leading to better decision-making.
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uContact
Enhance customer interactions across various channels with uContact, net2phone's cloud contact center solution. uContact is a scalable, robust contact center platform, geared towards call centers or BPOs with a very high volume of calls, requiring maximum call routing flexibility; or large organizations relying on a contact center environment looking to manage heavy inbound and outbound calls for sales and support teams.
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Pricing
Free Version:
Yes
Free Trial:
Yes
Integrations
No Integrations at this time
Company Details
Company:
Sunoray Solutions
Year Founded:
2012
Headquarters:
India
Website:
www.tentaclecloud.com
Media
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Product Details
Platforms
Web-Based
Android App
Types of Training
Training Docs
In Person
Customer Support
Business Hours
Live Rep (24/7)
Tentacle Features and Options
Call Center Software
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
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