Supportbench Reviews

Summary: Our Team is now has the full access to comprehensive customer management system and special thanks to Supportbench whole team. End User can manage all the tickets, communications in one dashboard and in one single locations and have complete oversight over both end because of every thing is on a single screen.

Positive: Supportbench is very easy and different from other software because of case management solutions I have used and in my opinion much better at solving problems for the end users. The health scoring provides end user with complete insight into the well being to all end users.

Negative: Recently I have faced many issues regarding my system the support bench was installed but was not installed due to all other files which was corrupted but the issue was reported to support bench customer support and the following day the issue was fixed.

Summary: Many of the software I have used and I have found many errors in the executing software and I have searched many software but at last I have downloaded the Supportbench and then the best features are there in the Supportbench.

Positive: I have used many software but some of the features are missing in some other software but the Supportbench is very best and I have used and have many features compared to other software.

Negative: I have recently contacted to the customer support and they have challenged me that if Supportbench doesn't satisfy me then the full amount will be refunded.

Summary: Supportbench has very furnished in our group with a whole patron control system, Because the whole thing is in a single platform's and end user capable of manipulate all verbal exchange in a single vicinity and feature complete oversight into each other clients.

Positive: The Alternative fulfillment and case control answer I have used Supportbench is a particular in the way it does things and IMO a long way advanced with recognize to fixing quit consumer troubles.

Negative: The Supportbench customer support is very helpful and the support has given me great support to resolve issue within the system and issue was resolved within the 2 hours.

Summary: Supportbench has handed our platform or software with a complete client operations systems, Because everything is in one platform, we are suitable to manage all client handling and communication in one place and in one software.

Positive: Supportbench has best success score in case management and the operations results I have used, Supportbench is unique in how it does effects, and IMO far superior with respect to working end stoner issues.

Negative: I have found some issues from the systems and I have reported and the same day they have contacted me and have much support to troubleshoot the issue easily.

Summary: Supportbench has provided to our group with a whole patron control system, because the whole thing is in single platform and we are capable of control all conversation in a single area feature complete over sight into each our clients and groups.

Positive: From the Supportbench the achievement and case control answers I have used support bench is specific in the way it does things, and IMO a long way advanced with Admire to fix and give up person troubles.

Negative: I have determined a worm or virus in the gadget with all my instances recently however I dispatched the problem to them and it turned into constant the same day.

Summary: Supportbench has supplied our group with a whole client control system. Because the whole things is in a single platform, all are capable of control all conversation in a single area and feature complete over sight into each clients and group.

Positive: Supportbench is precise in the way it does things and IMO a ways advanced with recognize to fixing give up person troubles. Their fitness scoring offers us complete perception into how all our clients are doing.

Negative: I have seen many malicious programs infecting to my systems and with every of my instances recently how ever I have found the problem and I have told about my system fault, and it become constant subsequent day.

Summary: Supportbench has provided to our team with all my clients management systems as a result of everything is in one platform and we are always ready to manage all communications in one place and have full over sight into each our customer and team.

Positive: From the Supportbench the opposite success and case management solutions I have used support bench is an exclusive in however it will things and UN agency so much superior with relation to resolution user problems. Their health grading offers America full insight into however all our customers do.

Negative: I have founded a bug within the framework with one among my cases as lately however I have sent the problem to the support bench customer support and the problem was mounted the subsequent day.

Summary: Supportbench has furnished our group with a total client the board framework. Since everything is in one stage, we are ready to deal with all correspondence in one spot and have full over sight into both our clients and group.

Positive: Supportbench and the other achievement and the executives arrangements I have utilized, Supportbench is novel by they way it gets things done, and IMO Infinitely better concerning settling end client issues.

Negative: I found a bug in the framework with one of my cases as of late, yet I have sent the issue to them and it was fixed the following day.

Summary: My experience with this software is very positive, in particular with the support team. Also, the user interface is very intuitive and easy-to-use, so I definitely recommend it

Positive: Great customer support team. They are always available to help you and suggest the best way to proceed.

Negative: Slightly above average price but really worth it.

Summary: I have used many software suites but Supportbench is very easy to use and to integrate into the website also.

Positive: The main feature is time saving of the end-user and it's easy to use the software.
Users can raise issues by creating a ticket.

Negative: I had one query and it was resolved within an hour. The Supportbench customer support is very good.

Summary: Supportbench is working well for us because there is transparency, it is easily accessible, cost-effective, and you get help anytime you need it. I highly recommended it to those in need of a Customer Success platform.

Positive: Supportbench has become such an integral part of our company now because of how many different things we use it for. We maintain all communications through our company with Supportbench. We rely on it for all of our customer and database management. It’s the first system we’ve had that fully integrates with both Salesforce and Jira.

Negative: It’s a great system but as one says, “nothing is perfect” I feel there can be some room for improvement with design, from a UX perspective.

Summary: I think Supportbench is an indispensable tool for us to keep track of our cases.
I love the feature that let us represent our customers on the email and platform side.

Positive: It's flexibility and customization. I have everything at my fingertips to add and keep track of our customers' cases.

Negative: It took a little bit of time to set it up just the way we wanted it.

Summary: Supportbench has helped us streamline a lot of our workflows and created a smoother process for our team. We all don’t feel over-worked anymore.

Positive: Supportbench has helped me better deal with some fairly challenging customers. It’s just an easier system to use and it thinks like a customer support agent. I’m wasting less time on complaints and concerns and more time talking to higher value customers. We thought we needed more ticketing agents with the heavy workload, but with Supportbench, we don’t have a staffing issue anymore.

Negative: There are some interface bugs but they’ve been fairly minor.

Summary: I would recommend Supportbench to any company that has more complex workflows. Companies that have both multiple departments and an influx of regular customers constantly communicating with them. It’s a great platform that’s easy to use and it can do everything in one place.

Positive: Having tried a variety of support software over the years, Supportbench comes across as a much anticipated system. So far, it's my go-to customer support and case management platform as it has every feature I need plus a bunch of new ones that I can no longer live without.

Negative: We had some challenges as it was very different than the team was used to. But the Supportbench team was great walking us through how everything worked and streamlined how we did things which made the migration was super smooth.

Summary: Working in customer support is challenging at the best of times and Supportbench has become my favorite software. It helps me organize my work, notifies me of things I need to get done, and makes my life a lot easier. I also have to give a shout out to their support team, I read reviews before I started my trial that said they were great, and they really are and make you feel like they are a part of your team.

Positive: From the initial trial to the onboarding, it’s been surprisingly friendly and easy to walk through. You don’t have to be an IT expert to know how to use it or add integrations, you just need to know what you want, which can be challenging. For things that I haven’t been able to answer, I’ve been able to find videos that are easy to follow and if I can find one, their support team made videos for our team to watch and follow. One of my favorite parts is that we can brand it with our company logo and colors, it makes it feel like software built just for us 😊

Negative: The user interface takes a bit of getting used to as they so things pretty different from any other ticketing systems I’ve used in the past. Could use some tweaking here and there.