Supportbench User Reviews

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  • Name: Yahya A.
    Job Title: Marketing Manager
    Length of product use: Less than 6 months
    Used How Often?: Weekly
    Role: User, Deployment
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Supportbench Review

    Date: May 17 2022

    Summary: Supportbench is doing a good job providing high quality insights into our customer’s needs, helping to change the course of our company.

    Positive: Since using Supportbench, we’ve been able to completely change our business strategy in a customer centric direction. We have so much insight into our customer’s needs now and are able respond so quickly, we’re getting exceptional overall feedback from them and are able to improve some of our business process based on this.

    Negative: I had an issue late on a Friday night and didn’t receive a response until Sunday night, but things were resolved at that point.

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  • Name: Anonymous (Verified)
    Job Title: Technical Support Engineer
    Length of product use: 6-12 Months
    Used How Often?: Daily
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Supportbench tool review

    Date: May 16 2022

    Summary: Application is easy to figure out and navigate through problem-solving tickets the application can use some work when attaching files/documents.

    Positive: Easy to navigate through tickets.
    Great drop down selections to organize tickets in queue.
    Can link tickets to JIRA.

    Negative: Outbound emails should be more user friendly.
    Attaching files should include an actual file rather than link.

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