Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Dexem offers cloud solutions designed to gather, process, manage, integrate, and analyze telephone conversations. By examining inbound calls from your marketing efforts, you can assess how well your advertisements, traffic sources, keywords, and web pages are performing. This insight can help you streamline your sales pipeline and boost efficiency, ultimately leading to more opportunities and increased revenue through your phone interactions. With a sophisticated automated call routing system powered by interactive voice response (IVR), you can utilize natural language processing, speech recognition, and DTMF tones for enhanced user engagement. Understanding the effectiveness of your marketing campaigns in driving phone calls is essential for optimizing your customer acquisition strategy and managing your marketing investments wisely. Dexem Call Tracking utilizes unique tracking numbers assigned to each advertisement, traffic source, or visitor, enabling you to accurately connect your calls to the appropriate acquisition campaigns while maximizing your marketing ROI. This comprehensive approach ensures that every phone call contributes to your overall business growth and understanding of customer behavior.
Description
SmartSIP® is a software solution designed for on-premise use that offers DTMF suppression and masking, allowing contact centers to securely collect sensitive cardholder information during live calls. Customers can input their confidential data using their touch-tone phone while remaining connected to a contact center representative. Through DTMF suppression and masking, the tones generated by the customer are substituted with flat tones that cannot be reverted to their original forms. The agent's interface displays a masked version of the customer's input. By effectively removing the need for verbal communication of sensitive details, SmartSIP ensures that full call recordings and comprehensive screen captures are maintained. Acting as a SIP proxy between the Session Border Controller (SBC or Media Gateway) and the voice platform, SmartSIP processes the DTMF data without interfering with the audio connection. This innovative tool is specifically designed for VoIP telephony within contact centers, making it an essential asset for maintaining data security during customer interactions. Moreover, its implementation can significantly enhance compliance with various regulatory standards related to data protection.
API Access
Has API
API Access
Has API
Integrations
Avaya Experience Platform
Cisco CX Cloud
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Dexem
Country
France
Website
www.dexem.com/en/
Vendor Details
Company Name
IntraNext Systems
Country
United States
Website
intranext.com/solutions/smartsip
Product Features
Call Tracking
CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking
Product Features
Telephony
Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration