ServiceTeam ITSM Integrations

A set of modern DevOps services will help you plan smarter, collaborate better and ship faster. You can use all DevOps services, or select the ones that best fit your existing workflows. Use proven agile tools to help you plan, track, and communicate with your teams. CI/CD works with any language, platform or cloud and allows you to build, test, deploy, and monitor your code. Connect to GitHub and other Git providers to deploy continuously. Unlimited, cloud-hosted private Git repos are available. Collaborate to build better code using pull requests and advanced file administration. Use exploratory and manual testing tools to test and ship with confidence. With just one click, you can create, host, and distribute packages with your team. You can also add artifacts into your CI/CD pipelines. You can access extensions from Slack and SonarCloud to over 1,000 apps and services that were built by the community.

Microsoft Entra ID, formerly known as Azure Active Directory, is a comprehensive cloud-based identity and access management solution that combines core directory service, application access management and advanced identity protection. Cloud identity and access management solutions connect employees, customers and partners with their apps, devices and data. Protect data and resources with adaptive access policies and strong authentication without compromising the user experience. Provide a quick, easy sign-in across your multicloud environment in order to keep your users productive and reduce time spent managing passwords. Manage all your identities, and access to your applications, in one central location, whether in the cloud, or on-premises. This will improve visibility and control.

Jira is a project management tool that allows you to plan and track the work of your entire team. Atlassian's Jira is the #1 tool for software development teams to plan and build great products. Jira is trusted by thousands of teams. It offers a range of tools to help plan, track, and release world-class software. It also allows you to capture and organize issues, assign work, and follow team activity. It integrates with leading developer software for end-toend traceability. Jira can help you break down big ideas into manageable steps, whether they are small projects or large cross-functional programs. Organize your work, create milestones and dependencies, and more. Linking work to goals allows everyone to see how their work contributes towards company objectives, and to stay aligned with what's important. Your next step, suggested by AI. Atlassian Intelligence automatically suggests tasks to help you get your big ideas done.

Office 2021 is an on-premises version for Word, Excel PowerPoint, Project Visio and Access. It's available to customers who aren’t ready to move to the cloud. With tools like PowerPoint Morph and new chart types in Excel and improved inking between apps, you can create presentations, data models and reports. Focus Mode in Word, Focused Inbox and travel summary cards in Outlook make it easier to manage your time, emails, and contacts.

Azure Monitor maximizes availability and performance of your services and applications by providing a comprehensive solution to collect, analyze, and act on telemetry from both cloud and on-premises environments. It allows you to understand the performance of your applications and helps you identify issues that could affect them and the resources that they rely on.

Network Performance Monitor (NPM), by SolarWinds, provides advanced network troubleshooting using critical path hops-by-hop analysis for hybrid, on-premises, and cloud services. This modern network monitoring software is powerful and affordable. It allows IT organizations to quickly identify, diagnose, and fix network outages and problems, improving their network performance. SolarWinds Network Performance Monitor features include a performance analysis dashboard, NetPath critical paths visualization, intelligent alerts, multi-vendor network monitoring and Network Insights for Cisco ASA.

Microsoft Teams and Microsoft Office 365 performance management requires deep insight into the user experience and coordination between IT departments and service providers who each use different tools with different goals. IT teams often have difficulty identifying and solving voice quality and application performance issues. Traditional monitoring tools and user feedback don't give enough insight into the user experience. Martello Vantage DX™ provides IT teams with complete end-to-end visibility into Microsoft 365 user experience. IT teams can quickly detect and fix problems before they affect the user experience. Detect, alert, and anticipate user experience issues. Qualify, prioritize and prioritize IT and third party issues that impact Microsoft Teams and Microsoft Office 365. Maximize Microsoft service productivity in your business lines.

System Center allows you to keep control of your IT across all platforms and environments. System Center simplifies the deployment, configuration, management and monitoring of your infrastructure and virtualized, software-defined datacenters, increasing agility and performance.