Alternatives to SapphireIMS

Vivantio has been recognized as one of the best customer service management software platforms on the market. We provide a SaaS service management product that serves multiple customer service areas including customer support ticketing, help desk, service desk, IT service management, asset management, and enterprise service management, all backed by proven industry frameworks, such as ITIL. Vivantio provides flexible licensing options to meet the business requirements of the world's fastest growing organizations.

Freshservice is the right choice if you are looking for an IT service desk solution with simplicity. Freshservice is an easy-to-use ITIL service desk from Freshworks that helps businesses modernize IT and other business functions without the complexity and cost. Freshservice provides everything teams need to manage proactive IT services, including asset management, ticketing, configuration management, enhanced impact analysis, robust incident management functions, and more.

SysAid is the next-gen of ITSM, a comprehensive platform with generative AI baked into every element of service management, all wrapped up in an intuitive, fully conversational user experience. Empowering organizations to deliver exceptional service – automagically. This delights employees with a reliable, easily accessible, and incredibly convenient service experience. Frees up admins so they can focus on more strategic tasks. And liberates organizations to unleash their true potential.

It's here. IT intelligence for all of us. Genuity is the only cloud-based platform that allows you to manage and monitor your entire IT portfolio. Only $29.99 per month, take your IT to the next level. The market for IT has thrived in the obstructing of market transparency, even in today's digital age. Genuity believes the world is ready to find an alternative. Reduce the time spent researching pricing and answering questions. All members of your team will have more time and money to spend on the tasks that are important. Eliminate unnecessary costs like auto-renew clauses and complicated cancellation terms. Enterprise-grade software and a network of IT professionals will give you greater control over your entire IT portfolio.

Serviceaide is an intuitive service management solution which can be implemented within weeks and not months. You will see a real ROI with low administration costs and rapid implementation. Flexible platform that can be used on-premises or in the cloud. Serviceaide is built on ITIL best practice and has all the components that your team requires. You can select the environment that suits your technology, infrastructure, and compliance needs. Serviceaide is a comprehensive and affordable solution that provides IT staff the tools they need to manage everything, from tickets to incident, change, and asset management. Serviceaide features a virtual agent, self service portals, and AI-based functions to support analyst and user productivity. Automate processes in technical workflows, business processes and services to increase business agility.

Qualer is a cloud-based asset and service management platform that supports, enables, and perfects your asset maintenance and calibration. With Qualer, you'll have complete transparency and seamless collaboration between your organization and service providers, both internal and external. Qualer acts as an ecosystem for asset lifecycle and service event management that provides clarity and accountability, enhancing asset management and compliance no matter where you are.

LogMeIn Rescue by GoTo, is a reliable and affordable remote support software. Rescue is a powerful remote support software that allows businesses to improve their support team's productivity and provide seamless support for their users. Its top features are remote control, remote diagnosis, multi-platform, device configuration, support for video, integrations and APIs. Help agents and employees do more. Help desk technicians can solve problems on inactive devices using features such as system info, scripting and unattended accessibility. Remote access software shouldn't compromise your security. Rescue protects your users and business with HIPAA compliant multi-factor authentication and banking-grade 256 bit AES encryption. With features such as permission-based security and SSO, password policy, IP login restrictions, and password policies, you can ensure that security is maintained across the board.

Open iT provides software license management (SLM) solutions to Global Fortune 500 customers and numerous corporations worldwide. With Open iT’s products and services, you can meter the true active usage of your software assets and generate comprehensive reports that enable your organization to optimize your software license usage. Specializing in engineering applications, we are continuously expanding and covering more software vendors, businesses and cloud-based apps, and Software as a Service (Saas) platforms. Open iT’s LicenseAnalyzer is a powerful and complete software license management solution that gives enterprises unparalleled visibility into their software assets, optimizes software usage across the organization, and realizes massive savings in IT operational costs. With LicenseAnalyzer, companies can identify license management issues that hamper performance, disrupt their business flows, and increase their spending. Powerful reporting capabilities provide IT teams and decision-makers with actionable reports and insights to resolve software licensing problems, create and implement highly effective optimization initiatives, make better business decisions, and more.

Mint Service Desk software is the next-generation in ITSM Software. The main functionalities of Mint Service Desk include: – Incident Management – Asset Management – Customer Portal – Multi Channel Communication Dynamic attributes ­ Chat communication Ticket types ­ Custom views.

VIRIMA is a SaaS platform that provides highly automated IT Asset Management, IT Service Management (ITSM), and IT Operations Management solutions (ITOM). It is easy to use and affordable to deploy. VIRIMA enables business processes to be linked to the technology and services they rely on through advanced infrastructure discovery and visualization capabilities. VIRIMA CMDB's innovative automation capabilities provide insight, control, and value to IT companies large and small. This allows them to efficiently address the challenges of managing and securing today’s dynamic, dispersed, and complex IT estate.

SecPod SanerNow, the best unified endpoint security and management platform in the world, powers IT/Security Teams to automate cyber hygiene practices. It uses an intelligent agent-server architecture to ensure endpoint security and management. It provides accurate vulnerability management including scanning, detection, assessment and prioritization. SanerNow can be used on-premise or cloud. It integrates with patch management to automate patching across all major OSs, including Windows, MAC, Linux and a large number of 3rd-party software patches. What makes it different? It now offers other important features such as security compliance management and IT asset management. You can also access software deployment, device control, endpoint threat detection, and response. These tasks can be remotely performed and automated with SanerNow to protect your systems from the new wave of cyberattacks.

Alemba Service Manager is an ITIL-aligned IT Service Management Tool that focuses on the fulfilment of requests. Alemba Service Manager, with its 25-year heritage, allows users to respond quickly to the demands of business by reducing time for request fulfilment by using automated workflow integration. Alemba's unique price model takes into consideration different levels of participation within your organization. It offers an interface for all types of users. Alemba has a strong consulting background, unrivalled experience in the Service Management Market, and a focus on customer satisfaction. This makes it ideally positioned to deliver an end-to-end Service Management Project within your organization.

Alloy Navigator serves as a comprehensive solution for IT Service and Asset Management, delivering insightful responses to your most challenging IT issues. Central to its functionality is a robust automation engine for workflow processes, enhanced by an intuitive interface that establishes significant connections between critical data points. Spanning various IT fields, including Help Desk, Inventory, and Knowledge Base Management, as well as adhering to ITIL standards like Change and Configuration Management, Alloy Navigator stands out as an ideal choice for businesses of all sizes, from small enterprises to large corporations, aiming to maximize their productivity levels. Its versatile capabilities position it as a key player in streamlining IT operations effectively.

Transform your Digital Workplace management with the Juriba Platform, a revolutionary Digital Platform Conductor (DPC) designed exclusively for the dynamic needs of enterprise-level Digital Workplace leaders. Embrace a comprehensive range of capabilities, from end-to-end Digital Workplace management to application testing and packaging, as well as driving complex IT transformations and Evergreen IT management initiatives. Integrating seamlessly with leading Hybrid Digital Infrastructure Management tools like Microsoft Endpoint Manager, Microsoft Intune, ServiceNow, NexThink, and Workspace ONE, the Juriba Platform ensures seamless data synchronization across your entire Digital Workplace, granting you unparalleled visibility and control. By harnessing intelligent workplace automation and orchestration, mundane tasks are automated, freeing up valuable time and reducing the risk of human error. Unlock the true potential of your IT environment with user-friendly dashboards and reports that offer in-depth insights, empowering you to make data-driven decisions that optimize infrastructure investments and drive business growth.

Service assurance is a key goal for digital-first businesses. It has become the lifeblood of their business applications. These applications are becoming more complex due to the advent of 5G, edge, and containerized cloud-native infrastructures. RDAF consolidates disparate data sources and converges on the root cause using dynamic AI/ML pipelines. Then, intelligent automation is used to remediate. Data-driven companies should evaluate, assess, and implement RDAF to speed innovation, reduce time to value, meet SLAs, and provide exceptional customer experiences.

Enhance the agility and effectiveness of your support operations using the highly acclaimed Service Desk Suite. The Agiloft Service Desk Suite provides a comprehensive set of integrated applications designed to give IT teams total, 360-degree oversight of all processes involved. This suite encompasses various functionalities, including customer assistance, RMA oversight, an IT ticketing system, internal help desk services, asset management, change management, as well as ITIL and ITSM practices. With such a wide range of features, it empowers teams to streamline their workflows and improve service delivery.

Established in 1971, AssetSmart offers a wide-ranging array of integrated solutions in asset management, service management, and material management tailored for sectors such as aerospace, defense, electronics, manufacturing, and governmental entities. Located at 31355 Oak Crest Drive, Suite 100, Westlake Village, CA 91361, AssetSmart is a subsidiary of PMSC. For more than three decades, the company has been a trusted partner to many of the largest defense and IT integrators. Drawing on four decades of expertise in asset management solutions, AssetSmart® provides comprehensive asset portfolio visibility and automates cross-functional processes within a cohesive, enterprise-grade application suite. Its LOGMAN™ Logistics Management solution is specifically designed for federal contractors and various military and civilian agencies, allowing for the tracking of government, corporate, rented, and leased properties through a singular web-based software platform. Moreover, AssetSmart's services are utilized by nine of the twelve largest federal IT contractors to ensure compliance with FAR/DFARS regulations, thereby solidifying its reputation in the industry. This extensive experience not only enhances operational efficiency but also fosters greater accountability and transparency in asset management.

Blue Mountain Regulatory Asset Manager® (Blue Mountain RAM) offers a comprehensive solution that seamlessly integrates all aspects of maintenance operations alongside top-tier calibration management. Specifically designed for the Life Sciences sector, this software incorporates established best practices to guarantee compliance with Good Manufacturing Practices (GMP), while also enhancing productivity and profitability. With Blue Mountain RAM, you can effectively oversee your calibration and maintenance workflows on a global scale, significantly bolstering your compliance standards through an industry-leading Enterprise Asset Management system. Uniquely, Blue Mountain RAM stands out as the first EAM to merge complete maintenance operation capabilities with exceptional calibration management, ensuring both efficiency and adherence to regulations. This innovative software not only combines traditional Computerized Maintenance Management System (CMMS) features but also incorporates Workflow Automation and Electronic Signatures, thereby optimizing maintenance processes and boosting equipment reliability. As a result, companies can achieve a higher standard of operational excellence and maintain strong regulatory standing in their respective industries.

Asset Management streamlines the lifecycle of your IT assets through user-friendly workflows. Empower your organization to make strategic choices regarding asset capacity, refresh cycles, and vendor selection. Gain comprehensive visibility and control over your assets. Enhance your investments in asset lifecycles to improve IT services and promote wiser decision-making. Achieve cost reduction for your assets. By automating lifecycle processes, you can significantly cut down on unnecessary expenses. Manage risk effectively. Implement asset policies and adhere to regulatory standards to reduce exposure to potential risks. Revolutionize your business through advanced digital IT workflows. Upgrade your operations to increase productivity, reduce costs, and enhance resilience all within a unified IT platform. Amplify your investment potential with ServiceNow Impact. Access quicker value realization through on-demand expertise, premium support, and preventive tools that facilitate your digital transformation journey. Our tailored digital experiences are designed to enhance your organization's overall efficiency and effectiveness. Harness the power of technology to create a seamless operational environment that drives success.

The IBM Maximo® Application Suite comprises a collection of applications designed for effectively monitoring and managing assets, as well as for predictive maintenance and reliability planning. Maximo Application Suite enables organizations to maximize the value derived from their enterprise assets through a unified, cloud-based platform that harnesses the power of AI, IoT, and analytics to enhance performance, prolong asset lifespans, and minimize both operational downtime and expenses. Equipped with IBM Maximo's leading-edge technology, users benefit from adaptable applications for CMMS, EAM, APM, and RCM, all while enjoying simplified installation and management processes, alongside an improved user experience through the integration of shared data and workflows. Utilizing AI and analytics allows for effective management and maintenance of high-value assets, which not only optimizes their performance but also extends their operational lifecycles and decreases costs and downtime. By incorporating automated asset inspections that are powered by real-time data and artificial intelligence, organizations can significantly enhance their inspection procedures. This comprehensive suite ensures that users are well-prepared to meet the challenges of asset management in today’s fast-paced business environment.

ZServiceDesk+ has been specifically crafted to fulfill the requirements of IT Services Management. Our team has integrated ITIL-based methodologies and established workflows that assist organizations in optimizing their IT support processes. The innovative architecture of our application ensures impressive performance, scalability, and adaptable integrations. A critical focus area is IT Operations Management, as any disruptions can significantly impact an organization's overall performance and result in direct financial losses. To effectively manage this, it is essential to monitor and oversee all vital components, ensuring that IT support services remain uninterrupted. ZServiceDesk is an ITSM solution grounded in ITIL processes, tailored for use within enterprise environments. Its distinctive architectural design allows it to achieve scalability, flexibility, availability, and enhanced performance aligned with business needs, making it a robust choice for organizations seeking efficient IT management solutions. By employing ZServiceDesk, organizations can better prepare for potential IT challenges and maintain operational continuity.

ROSMIMAN® IWMS & Services Global Site serves as a comprehensive, collaborative platform designed for the effective management of various real estate assets, their infrastructures, and associated services, allowing users to engage and communicate from any location at any time. This is made possible by the software's cutting-edge technological framework, user-friendly features, streamlined processes, and its capability to deliver valuable business insights. By consolidating a wide range of functions into a single software solution, ROSMIMAN® IWMS & Services Global Site stands out as one of the most extensive IWMS offerings available, aligning with the definitions set forth by Gartner, the foremost authority in software and technology market research. Its robust capabilities ensure that organizations can manage their real estate portfolios with efficiency and effectiveness.

Single pane-of glass to automate customers' IT operations Cruz Remote Monitoring and Management is designed for Managed IT Services Providers (MSPs). It allows them to remotely monitor and manage their IT infrastructure, networks and client endpoints from anywhere. Dorado allows you to remotely monitor and manage your environment from one console, whether you are an MSP looking to improve your business or a reseller/VAR trying to enter the MSP market. All this is available in an affordable, scalable, and easy-to-use solution. Dorado Software is a leader in resource management, performance monitoring, service orchestration software, and cloud operations automation across converged infrastructure fabrics. Dorado software helps IT professionals and operators monitor, configure and manage converged infrastructures (physical storage and virtual servers, networking devices, networking devices), virtualized functions and cloud services.

Assyst empowers your workforce by ensuring they have access to the necessary technology, support, and expertise to maintain high productivity levels. With web and mobile accessibility to services and assistance available anytime, anywhere, and on any device, it provides a seamless user experience. The digital service management tools are specifically designed to facilitate large-scale remote work. By utilizing an intelligent service desk chatbot, you can alleviate over 30% of your support capacity. Assyst serves as a ready-to-use application for overseeing IT Services without the complications and costs typically associated with ITSM solutions like ServiceNow and BMC Remedy. It offers complete transparency, governance, and oversight of IT investments and the corresponding business value they yield. Additionally, you can manage assets and automate processes to enhance business value in an increasingly complex physical and virtual IT environment. The advanced ITOM technology simplifies the management of a dynamic portfolio of IT services, allowing companies to adapt swiftly to rapid changes. This makes Assyst an indispensable tool for organizations aiming to optimize their IT operations efficiently.

USU IT Service Management (ITSM) serves as an all-encompassing software platform that not only addresses standard ITSM processes but also incorporates additional service areas pertinent to your organization. By utilizing ITSM as the primary instrument for enterprise service management throughout your organization, you can streamline and automate processes across various departments effectively. This scalable solution is designed to adeptly handle your intricate service processes, adapting and expanding to meet your evolving requirements. Among the few ITSM solutions globally, USU IT Service Management proudly claims a strong adherence to top ITIL® standards. Trust in this leading ITSM solution, which has consistently achieved the highest certification levels recognized by international bodies, showcasing its reliability and excellence. Proudly developed in Germany, this ITSM tool surpasses many offerings from global competitors, ensuring that your enterprise remains at the forefront of service management innovation. Experience the difference that a well-crafted solution can make in optimizing your organization's service delivery!

iET Solutions, a division of UNICOM® Global, helps large and midsize enterprises to increase the efficiency and security of their IT operations and infrastructure. Organizations around the world use software from iET Solutions for IT service management (ITSM), software asset management (SAM) and enterprise service management (ESM). Its software suite, iET ITSM, is PinkVERIFY®-certified and supports the ISO/IEC 20000 requirements. With additional modules for phone system integration, and software asset management, iET Solutions offers an extensive package for service management. Every business is unique and our solutions are designed to work the way our customers do. The company has more than three decades of experience in service management and works with organizations across all industry sectors.

The IBM® Z® Service Management Suite provides a centralized control point for managing various system elements effectively. It incorporates a range of AIOps features that are essential for overseeing both hardware and software resources within an IBM Systems environment. By utilizing policy-driven automation, organizations can achieve operational excellence, enhancing the uptime of IBM Z systems and IBM Parallel Sysplex® clusters while aligning with critical IT operational goals. Additionally, IBM Z OMEGAMON® facilitates comprehensive monitoring and observability, ensuring the Z platform's health through established best practices and expert guidance accessible via a unified service management interface. Watson AIOps enhances this by correlating monitoring events and leveraging analytics to assess the ramifications of IBM Z events in a hybrid cloud landscape. Furthermore, organizations can analyze IBM OMEGAMON metrics alongside leading AI platforms to gain deeper insights and improve anomaly detection capabilities, ultimately driving more efficient IT operations. This suite empowers businesses to stay ahead of potential issues and ensures optimal performance across their IBM systems.

Armis, the leading asset visibility and security company, provides a unified asset intelligence platform designed to address the new extended attack surface that connected assets create. Fortune 100 companies trust our real-time and continuous protection to see with full context all managed, unmanaged assets across IT, cloud, IoT devices, IoMT, OT, ICS, and 5G. Armis provides passive cyber asset management, risk management, and automated enforcement. Armis is a privately held company and headquartered in California.

InvGate Asset Management, an intuitive IT asset-management software, was created to optimize IT support and service delivery. InvGate Asset Management helps organizations to improve their decision-making and cost management, enhance IT support operations, manage risk better, adhere to industry governance standards, and much more. InvGate Asset Management, with its unrivaled capabilities in asset management, helps organizations manage and secure their endpoints by automating patch deployment, asset detection, software license management and remote desktop control.

TRAXX serves as a robust platform that streamlines the entire process from Procurement to Retirement, significantly enhancing Enterprise Asset Management. It encompasses various modules designed for vendor evaluation and onboarding, the procure-to-pay (p2p) process, fixed asset assignment and tracking, as well as asset audits, depreciation management, and e-waste retirement policies. Our offerings include the tagging and verification of fixed assets alongside conducting thorough asset audits. The p2r capabilities of TRAXX empower organizations to dramatically lower their expenses related to the acquisition and upkeep of fixed assets. By facilitating purchases from optimal suppliers at competitive prices, it also aids in identifying underutilized assets and monitoring those that may be lost or misplaced. Additionally, the platform keeps track of asset utilization and purpose. Vendors can be assessed and integrated into the system, while compliance-specific information is collected and managed effectively. Moreover, TRAXX allows for vendor evaluation and rewards, ensuring a competitive procurement environment. The full suite of p2p functions is available, covering everything from submitting purchase requests and conducting vendor auctions to order placement, goods receipt, and payment processing, thereby ensuring a seamless procurement experience. Furthermore, the platform’s comprehensive features promote a more efficient and organized approach to asset management within enterprises.

Richdesk offers a comprehensive software solution for help desk and asset management. It enables efficient prioritization and assignment of tickets to the appropriate agents while streamlining ticket queues, allowing for the documentation of resolutions that promote knowledge sharing and enhance service quality. The platform empowers both staff and customers to find solutions independently through a guided workflow, online knowledge base, service catalog, and real-time resolution updates. Simplifying routine help desk operations, it automates tasks such as ticket triage, assignment of agents, team notifications, SLA alerts, as well as the use of ticket templates and canned responses. Users can upload, monitor, and manage various asset categories by using customizable configuration item styles, along with maintaining service history. The software also provides agents, teams, and customers with insightful statistics, allows for one-click exports from ticket queues and asset lists, and features an integrated dashboard with a report generator. With all essential service management capabilities consolidated in one platform, Richdesk also includes self-service portals designed to minimize repetitive inquiries. Moreover, its fully-integrated asset management system ensures seamless tracking and organization.

Identify and manage your asset risks by focusing on their existence rather than their behavior. Enhanced through OSINT data sources and proprietary cyber research, Sepio delivers current intelligence on known vulnerabilities, eliminating the need for you to pursue them actively. With detailed parameters, you can design and implement various tailored policies that manage your entire ecosystem, including IT, OT, and IoT assets, providing you with the flexibility to address your risks effectively. Automated policy enforcement facilitates quick and consistent actions, reducing the need for manual intervention and allowing for a swifter response to asset threats. Additionally, seamless integration with third-party tools broadens the scope of policy actions. You’ll gain comprehensive visibility over all assets, whether they function as peripherals or network components. This approach helps mitigate risks posed by unauthorized or spoofed assets, all while remaining user-friendly and requiring minimal upkeep and human oversight. Overall, Sepio empowers organizations to maintain a robust security posture with minimal disruption to daily operations.

Oomnitza is the most flexible Enterprise Technology Management platform in the industry. It automates key business processes for IT. Our SaaS solution features agentless integrations, best practice workflows and low-code workflows. It enables enterprises to achieve operational, security, and financial efficiency quickly leveraging their existing endpoints, applications, network infrastructure, and cloud infrastructure systems. We work with some of the most innovative and well-known companies to optimize their resources, reduce cyber risk, expedite audits, and enhance digital experience. Learn more at Oomnitza.com.

ServiceTeam ITAM is built on the Microsoft Power Platform, Dynamics®365 and infused with the same digital DNA that the Microsoft platforms, products and processes that are driving your success today. ServiceTeam ITAM lets proactively plan and manage IT hardware, contracts, and software assets cost-effectively. Leave spreadsheets behind and get control and insight into both active and inactive assets to support effective onboarding and offboarding, crisis management, security risks, financial analysis, budgeting and operational planning. And by having visibility and control of your assets throughout their entire lifecycle—from request to disposal—you’ll optimize asset use, reduce costs and guarantee your enterprise gets the full value of its technology investments.

Our specialized mobile applications for both Android and iOS empower you to conduct inventory assessments and automate asset management tasks while on the move. This seamless access to asset resources enhances employee efficiency, enabling them to easily browse, check out, or check in shared tools, equipment, and assets. With tailored asset attributes, user synchronization, and optimized label printing, the asset database within Jira remains current and functional across various scenarios involving physical assets, Jira users, and related issues. You can enjoy a flexible, customizable Configuration Management Database (CMDB) with superior search functionalities. Manage and oversee assets, tools, and equipment directly within Jira and Jira Service Desk. Effortlessly track key details about your assets, including what they are, who is using them, their location, duration of use, and all pertinent information in between. Everything you need for efficient asset management is consolidated in Jira. By utilizing Jira and Jira Service Desk, you can effectively track, manage, and report on your assets, ensuring that all key stakeholders remain informed. Additionally, you can proactively keep them updated with scheduled custom reports and email alerts, thus enhancing overall communication and operational efficiency.

OXARI is an ITSM-class ServiceDesk system for professionals that is ITIL-compliant. It is also enriched with the toolset IT teams need. IMPLEMENTATION BENEFITS OXARI is a universal platform that allows the implementation of a professional ITSM Class system in accordance to the ITIL standard. The system provides tools for IT teams and features to manage complex business processes. - Modular design and modern user interface allow you to model any Asset Management or CMDB, ServiceDesk work logic, Workflow, Workflow, or MDM work logic. Access the system from any web browser. You can also design all user interface components yourself. MULTIPLE CONFIGURATIONS The main component of the system that allows for configuration flexibility is rule-based management. OXARI allows you create any number patterns that are composed of specific actions and rules.

Timly allows you to manage any inventory type, whether it's IT assets or furniture, tools, equipment or machinery. It is fully modular, and can be used on a desktop or mobile device. Timly optimizes productivity by automating maintenance processes. This results in a reduction of downtime, increased asset reliability, and improved operational effectiveness. Track and optimize your consumables, such as safety equipment, office supplies, or parts. Timly keeps track of incoming and outgoing stock, as well as low inventory levels. Timly's 360-degree overview allows you to conduct your annual inventory efficiently. Innovative features give you a comprehensive overview of your company assets, including the inventory in your home office. With advanced IoT tracking technology, you are able to monitor real-time information such as location, consumption and fill levels.

BOSSDesk offers a comprehensive ITIL-aligned Service Desk/Help Desk and IT Asset Management solution that can be utilized either in the Cloud or On-Premise. It is designed to deliver a highly productive and efficient remote work environment, featuring an award-winning user-friendly interface alongside a robust Service Catalog. Customers have consistently rated BOSSDesk highly for its cost-effective ITSM solution, which is complemented by an extensive array of features and outstanding customer support. This combination of attributes makes BOSSDesk a top choice for organizations looking to enhance their IT service management capabilities.

Certero for Enterprise Software Asset Management is the Certero product. It combines live data from Certero's advanced inventory and discovery with intelligent software recognition and license reconciliation tools, removing the need for manual labor from the SAM process. The result is an ELP in real-time and a solution that provides clarity across all IT hardware and software. Certero handles the complex data "heavy lifting" so that you can concentrate on optimizing & managing your IT value & cost. This is part Certero's unified platform for technology management, which can manage IT assets holistically from desktop to datacenter, mobile, SaaS & Cloud. Unifying ITAM/SAM reduces costs and consolidates your asset information; it allows automation, vastly superior insight and BI. Certero provides exceptional support for modern solution architectures. Customers report the fastest implementation times, highest satisfaction levels and best overall service from Certero according to Gartner's Peer Insights.

SyAM streamlines IT operations by consolidating the management of your technology resources. Our innovative software makes it easy to oversee all your IT assets through Unified Device Management and an integrated Help Desk, ensuring you have everything available from any mobile or desktop browser. By adopting Intelligent Power Management from SyAM, you'll be able to lower operating expenses and experience a return on investment in just a few months, all while maintaining user productivity. Moreover, our solution alleviates Help Desk demands by equipping end-users with the ability to report issues via a customizable self-service portal or through email-to-ticket functionality for designated user groups. This approach not only enhances efficiency but also fosters a more proactive IT environment.

Eracent assists its clients in navigating the complexities of software license management and computing asset oversight within the dynamic IT landscape of today. By partnering with us, enterprise organizations can achieve substantial reductions in their yearly software expenditures, mitigate audit and security vulnerabilities, and enhance their asset management efficiency. Our clientele includes some of the largest corporate and governmental IT infrastructures globally. At the heart of any successful Software Asset Management (SAM) or IT Asset Management (ITAM) initiative lies high-quality data. Through our comprehensive cross-platform discovery, application recognition, and software usage analytics, we deliver in-depth insights that empower organizations. Our adaptable integration capabilities allow for seamless data sharing from various sources, creating a unified perspective on ownership and operations. We provide detailed discovery and usage analytics across data centers, desktops, cloud environments, and mobile devices, coupled with lifecycle management and customizable automation processes for both hardware and software assets. This holistic approach enables organizations to maintain control over their assets efficiently and effectively.

For over two decades, Apsynet has been a publisher of software solutions focused on the technical and administrative management of corporate assets, creating, developing, and marketing a cutting-edge modular offering that meets the diverse functional and operational demands of businesses. In the current landscape, an effective Service Desk solution is essential for the Information Systems Department to efficiently and promptly address the needs of its clientele: the users of the organization's Information System. Serving as a true testament to the IT department's efficiency in managing customer inquiries, it also functions as a “Communication & Marketing” instrument that upholds the service's reputation among employees. Additionally, it is crucial for a Service Desk to accommodate the unique operations and usages of each company simply through customization. Therefore, service centers require a dependable and high-quality tool that ensures optimal performance and reliability in their operations. Ultimately, the right Service Desk solution can significantly enhance user satisfaction while streamlining workflows across the organization.

SolarWinds Service Desk (formerly Samanage) is an enterprise-level service-desk and IT asset management solution for IT, Human Resources, and Facilities professionals who need a clear and intuitive way to manage requests. The platform is fully customizable and allows users to collaborate on difficult tasks and share ideas via the in-app "whiteboard". SolarWinds Service Desk can be used by businesses to manage hardware and software, organize and manage licenses and contracts, detect risks, keep up-to date with licensing compliance, and many other functions. SolarWinds Service Desk understands how to manage services within your company. Your employees will be provided with world-class service and you can minimize the impact that incidents have on your business. To ensure that employees have the right tools to do their jobs, keep track of each asset.

Dominate Smart Site stands out as the top global provider of industrial IoT solutions tailored for sectors such as manufacturing, construction, energy, utilities, mining, and heavy industries. By wirelessly linking your assets, machinery, workforce, materials, and environment to the digital landscape, we offer comprehensive real-time visibility into every facet of your operations. Our clients rely on us to bridge the gap between their shop floor and field activities, ultimately boosting productivity and enhancing profitability across a vast ecosystem. Empower your maintenance teams and subcontractors to access equipment information from anywhere at any time. Streamline your maintenance management processes with automated work order triggers that respond to equipment conditions, ensuring efficient operations. Additionally, connect your properties and field operations to upper management, enabling the identification of potential failures and significantly lowering the total cost of asset ownership. With our innovative solutions, you can transform the way your business operates and stay ahead in a competitive landscape.

Machine learning-based ITSM software that meets all your IT service management and service desk needs. You can increase employee productivity and IT productivity by creating services and fulfilling them. Also, you can resolve issues faster using embedded machine learning and automated. Reduce customizations, reduce the amount of resources needed to update and manage your service desk - on-prem or in cloud - and drive down TCO. Employee satisfaction is key to allowing them to return to work quickly and easily. Automated services that deliver measurable and rapid results for users and improve business processes. You can keep track of assets throughout their entire lifecycle for no additional cost. SMAX's modern user interface will allow you to optimize your IT investments and ensure compliance.

CA Client Automation provides a comprehensive perspective on your entire IT asset portfolio, incorporating advanced automation and remote management features to oversee the end-user computing ecosystem, regardless of whether it consists of physical or virtual components. It simplifies the intricate daily tasks that can overwhelm your IT department, enabling operations to function more smoothly and cost-effectively than ever before. This management solution not only enhances the efficiency and security of desktops, laptops, servers, and other devices through user self-service options, policy-driven automation, and detailed analytics, but it also consolidates the oversight of both physical and virtual environments. This consolidation minimizes management difficulties and enhances service delivery, all the while facilitating your transition towards next-generation desktop management. Furthermore, it empowers IT professionals to make well-informed choices by providing centralized, real-time device information, ensuring that your organization stays ahead in a rapidly evolving technological landscape.

Companies can enhance their cost efficiency, optimize resource usage, and streamline administrative workflows while maintaining high service quality by implementing Pro as an internal optimization tool. This solution empowers individual organizations to achieve greater control, awareness, and equilibrium between their technological expenditures and business needs. Additionally, systematically documenting an organization’s IT service usage establishes a foundation for more efficient accounts payable processes, ensuring that expenses are accurately recorded from the outset. Service providers have the opportunity to integrate ProOpti’s offerings into their software solutions for clients. Pro is vital for service providers aiming to assist their clients in managing technology-related costs and consumption through a centralized purchasing or management model, effectively serving as a platform for clear reporting and valuable insights. Moreover, service integrators can enhance their profitability by utilizing Pro to avoid the pitfalls of over-delivering on services that are not utilized, thereby ensuring better alignment with client needs and expectations. Ultimately, the implementation of such solutions not only promotes efficiency but also fosters a culture of informed decision-making within organizations.

Qbilon offers comprehensive visibility and real-time architectural insights into the IT environments of large enterprises through its seamless data integration capabilities. By leveraging a high level of automation alongside effective data management for both on-premises and cloud solutions, it significantly decreases the need for manual input while enhancing data accuracy and dependability. The platform consolidates information from various sources, including AWS, Azure, GCP, Darktrace, VMware, and PRTG, to provide a cohesive perspective on your IT assets, complete with precise dependency mapping that can be utilized to update systems like your ServiceNow CMDB. In addition, Qbilon's robust visualizations not only boost operational efficiency but also simplify IT architectures, thereby elevating visibility and minimizing the necessity for manual configuration tasks. This holistic approach ensures that organizations can stay agile and responsive in their IT management strategies.

Help Desk for Managed Services Providers Customer Service and Device Management. Managed Service Providers, or MSPs, are responsible for monitoring and servicing increasingly complex IT infrastructures. Automating these processes as much as possible helps minimize downtime and reduce inconvenience. It is not enough to provide a Help Desk portal for customers to stay competitive in the market. A complete tool is required to manage all aspects of a Service Providers' business. Our IT Asset Management gives you a complete view of all devices at your customers' locations. This includes their infrastructure such as IP addresses, subnets and network devices. It also shows installed software and operating system information. The Service Desk tool lets you manage deadlines and contracts, as well as respect SLAs. You can also include salespeople to inform them about the client status.

The distinctions that once clearly delineated network, data center, and digital services providers have become increasingly indistinct. As the industry adapts to fulfill the requirements and anticipations of a more intricate and discerning clientele, the management services that underpin these changes must also evolve. This is where Ni2 steps in to make a difference. With its advanced design features and intelligent network analytics, you can plan, construct, enhance, and transform communications networks seamlessly. Achieve a comprehensive understanding of the data center, boost capacity, and oversee operations from a service-oriented viewpoint with sophisticated impact analysis and dynamic key performance indicators. Integrate the capabilities of outside plant and inventory management to cultivate crucial insights regarding the physical infrastructure and disseminate this information throughout your organization. Furthermore, establish and share a centralized and authoritative address repository across the company to facilitate the efficient deployment and maintenance of fiber networks, ensuring that all teams are aligned and informed. The integration of these systems paves the way for a more connected and efficient operational model.