Alternatives to Samantha

Device42 is a robust and comprehensive data center and network management software designed by IT engineers to help them discover, document and manage Data Centers and overall IT. Device42 provides actionable insight into enterprise infrastructures. It clearly identifies hardware, software, services, and network interdependencies. It also features powerful visualizations and an easy-to-use user interface, webhooks and APIs. Device42 can help you plan for network changes and reduce MTTR in case of an unexpected outage. It provides everything you need for maintenance, audits and warranty, license certificate, warranty and lifecycle management, passwords/secrets and inventory, asset tracking and budgeting, building rooms and rack layouts... Device42 can integrate with your favorite IT management tools. This includes integration with SIEM, CM and ITSM; data mapping; and many more! As part of the Freshworks family, we are committed to, and you should expect us to provide even better solutions and continued support for our global customers and partners, just as we always have.

Site24x7 provides unified cloud monitoring to support IT operations and DevOps within small and large organizations. The solution monitors real users' experiences on websites and apps from both desktop and mobile devices. DevOps teams can monitor and troubleshoot applications and servers, as well as network infrastructure, including private clouds and public clouds, with in-depth monitoring capabilities. Monitoring the end-user experience is done from more 100 locations around the globe and via various wireless carriers.

JDisc Discovery is a powerful IT asset management and network discovery tool, designed to provide organizations with clear, real-time insights into their entire IT environment. By automatically scanning the network, it identifies and catalogs devices, from physical servers and workstations to virtual machines and network appliances, giving users a detailed inventory of their assets. The tool captures essential data such as hardware specifications, installed software, system configurations, and interdependencies among devices. A key advantage of JDisc Discovery is its agentless architecture. Rather than requiring installation on each device, it uses multiple protocols (like SNMP, SSH, WMI) to gather information, ensuring quick deployment and compatibility across various operating systems, including Windows, Linux, and Unix. This makes it ideal for diverse and dynamic IT ecosystems, enabling efficient and non-intrusive data collection.

Vivantio has been recognized as one of the best customer service management software platforms on the market. We provide a SaaS service management product that serves multiple customer service areas including customer support ticketing, help desk, service desk, IT service management, asset management, and enterprise service management, all backed by proven industry frameworks, such as ITIL. Vivantio provides flexible licensing options to meet the business requirements of the world's fastest growing organizations.

Serviceaide is an intuitive service management solution which can be implemented within weeks and not months. You will see a real ROI with low administration costs and rapid implementation. Flexible platform that can be used on-premises or in the cloud. Serviceaide is built on ITIL best practice and has all the components that your team requires. You can select the environment that suits your technology, infrastructure, and compliance needs. Serviceaide is a comprehensive and affordable solution that provides IT staff the tools they need to manage everything, from tickets to incident, change, and asset management. Serviceaide features a virtual agent, self service portals, and AI-based functions to support analyst and user productivity. Automate processes in technical workflows, business processes and services to increase business agility.

Modius offers solutions to manage the availability, capacity, efficiency, and availability of critical facilities. OpenData, our flagship product, includes all the tools, including DCIM, needed to manage mission-critical infrastructure performance, which includes seamless integration with disparate devices. OpenData integrates analytics, dashboards and graphical views into a single pane of glass. Modius collaborated with the ESTCP to demonstrate a Middleware solution that makes it easier to use utility and facility data to improve facility management, operation, maintenance, and operations.

SolarWinds®, Server & Application Monitor, (SAM), is designed to monitor and manage your applications and supporting infrastructure, no matter if they are running on-premises or in the cloud. Slow applications and downtime shouldn't impact your business services and end users. Find the root cause of any application problems across all layers of the IT stack. Automatedly discover the environment of your application and begin monitoring it, usually in less than an hour. No consultation or professional services required.

Freshservice is the right choice if you are looking for an IT service desk solution with simplicity. Freshservice is an easy-to-use ITIL service desk from Freshworks that helps businesses modernize IT and other business functions without the complexity and cost. Freshservice provides everything teams need to manage proactive IT services, including asset management, ticketing, configuration management, enhanced impact analysis, robust incident management functions, and more.

VIZOR is an ITIL Certified IT Asset Management Solution. VIZOR manages all aspects of IT asset management. This includes network discovery, inventory data, purchase, warranty, and maintenance details. The allocation of assets to employees and locations can be simplified so that you always know who has what. VIZOR can audit your network and integrate with tools like LANSweeper, Microsoft SCCM, Chromebook Admin, and LANSweeper. VIZOR can be configured to only include the features you need. Get started now.

CruzOC is a multi-vendor, scalable network management and IT operations tool that provides robust but easy-to-use netops. CruzOC's integrated, automated management features include performance monitoring, configuration management, lifecycle management, and lifecycle management of 1000s of vendors. Administrators can use CruzOC to automate their data center operations and critical resources. This will improve network and service quality, speed up network deployments and lower operating expenses. The result is comprehensive and automated problem resolution from a single-pane-of-glass. Cruz Monitoring & Management. Monitoring & Analytics, NMS -- health, NPM traffic, log, and change. Automation & configuration management -- compliance and security -- orchestration, provisioning. Automated deployment -- auto-deploy, ZTP, remote deploy. Deployments are available both on-premises and in the cloud.

OXARI is an ITSM-class ServiceDesk system for professionals that is ITIL-compliant. It is also enriched with the toolset IT teams need. IMPLEMENTATION BENEFITS OXARI is a universal platform that allows the implementation of a professional ITSM Class system in accordance to the ITIL standard. The system provides tools for IT teams and features to manage complex business processes. - Modular design and modern user interface allow you to model any Asset Management or CMDB, ServiceDesk work logic, Workflow, Workflow, or MDM work logic. Access the system from any web browser. You can also design all user interface components yourself. MULTIPLE CONFIGURATIONS The main component of the system that allows for configuration flexibility is rule-based management. OXARI allows you create any number patterns that are composed of specific actions and rules.

VIRIMA is a SaaS platform that provides highly automated IT Asset Management, IT Service Management (ITSM), and IT Operations Management solutions (ITOM). It is easy to use and affordable to deploy. VIRIMA enables business processes to be linked to the technology and services they rely on through advanced infrastructure discovery and visualization capabilities. VIRIMA CMDB's innovative automation capabilities provide insight, control, and value to IT companies large and small. This allows them to efficiently address the challenges of managing and securing today’s dynamic, dispersed, and complex IT estate.

Simple configuration interface for Nagios or Naemon. Monitoring solution for corporations and SME Monitor and manage all your servers, applications, and systems in one place, from large data centers to critical IT service providers. openITCOCKPIT provides transparency and comprehensive monitoring of your entire IT environment. Its modular design allows for reporting, event correlation, and clustering capabilities all within an intuitive web interface. Experienced administrators can save time by using the service templates and host templates. This will allow them to spend more time on other areas. It is easy to connect external systems using the REST API. OpenITCOCKPIT eliminates the traditional division between configuration and monitoring. After exporting the configuration, users can instantly see the status of monitored hosts and services in Naemon/Nagios and edit them.

Cloudaware is a SaaS-based cloud management platform designed for enterprises that deploy workloads across multiple cloud providers and on-premises. Cloudaware offers such modules as CMDB, Change Management, Cost Management, Compliance Engine, Vulnerability Scanning, Intrusion Detection, Patching, Log Management, and Backup. In addition, the platform integrates with ServiceNow, New Relic, JIRA, Chef, Puppet, Ansible, and 50+ other products. Customers deploy Cloudaware to streamline their cloud-agnostic IT management processes, spending, compliance and security.

Alloy Navigator, an all-inclusive IT Service & Asset Management Solution, provides thoughtful solutions to your most difficult IT problems. Navigator is a powerful workflow automation engine that automatically creates meaningful relationships among the data that matters. Alloy Navigator covers a variety of IT disciplines, including Inventory & Knowledge Base Management, Help Desk, Change & Configuration Management, and ITIL-driven standards like Change & Configuration Management. It is the ideal solution for small, medium, and large businesses that want to achieve maximum productivity.

Jira-native CMDB, asset management. You can easily monitor infrastructure dependencies and manage assets. A graphical view allows you to see all the dependencies of assets and assess their impact. It makes it easy to access important asset information wherever and whenever you want it. Mindville's Insight, now by Atlassian, helps IT teams reduce MTTR. It shows teams which services are affected and how each one relates to the others. Insight provides context through visualizations, allowing teams understand the "who," "what, when, and how" of any issue. Data can be imported via cloud providers, other CMDB solutions, or using CSV, JSON or REST-API. Leverage Insight Integration apps for connecting with cloud providers such as AWS, Azure, or Google Cloud to import data.

Help Desk for Managed Services Providers Customer Service and Device Management. Managed Service Providers, or MSPs, are responsible for monitoring and servicing increasingly complex IT infrastructures. Automating these processes as much as possible helps minimize downtime and reduce inconvenience. It is not enough to provide a Help Desk portal for customers to stay competitive in the market. A complete tool is required to manage all aspects of a Service Providers' business. Our IT Asset Management gives you a complete view of all devices at your customers' locations. This includes their infrastructure such as IP addresses, subnets and network devices. It also shows installed software and operating system information. The Service Desk tool lets you manage deadlines and contracts, as well as respect SLAs. You can also include salespeople to inform them about the client status.

NorthStar allows organizations to easily incorporate threat intelligence and business context to enable a risk-based approach to their vulnerability management program. The Platform automates the collection, normalization, consolidation and correlation of threat intelligence, asset, software, and vulnerability data. Combined with a transparent scoring model, NorthStar automates the tedious and manual process of prioritizing vulnerability remediation.

Single pane-of glass to automate customers' IT operations Cruz Remote Monitoring and Management is designed for Managed IT Services Providers (MSPs). It allows them to remotely monitor and manage their IT infrastructure, networks and client endpoints from anywhere. Dorado allows you to remotely monitor and manage your environment from one console, whether you are an MSP looking to improve your business or a reseller/VAR trying to enter the MSP market. All this is available in an affordable, scalable, and easy-to-use solution. Dorado Software is a leader in resource management, performance monitoring, service orchestration software, and cloud operations automation across converged infrastructure fabrics. Dorado software helps IT professionals and operators monitor, configure and manage converged infrastructures (physical storage and virtual servers, networking devices, networking devices), virtualized functions and cloud services.

GLPI is a powerful Service Management software that uses open-source technologies. It makes it easy to plan and manage IT changes, solve problems efficiently, automate business processes, and maintain control over your IT infrastructure. Key features of the GLPI: 1. 1. 2. 2. Asset management and automatic inventories 3. Data quality control using rationality 4. Asset management: Administrative and financial 5. Software inventory and management of licences 6. Knowledge and frequently asked questions 7. Statistics and reports 8. 8. 9. Inventory of Android-based devices

iET Solutions, a division of UNICOM® Global, helps large and midsize enterprises to increase the efficiency and security of their IT operations and infrastructure. Organizations around the world use software from iET Solutions for IT service management (ITSM), software asset management (SAM) and enterprise service management (ESM). Its software suite, iET ITSM, is PinkVERIFY®-certified and supports the ISO/IEC 20000 requirements. With additional modules for phone system integration, and software asset management, iET Solutions offers an extensive package for service management. Every business is unique and our solutions are designed to work the way our customers do. The company has more than three decades of experience in service management and works with organizations across all industry sectors.

You need to be able to identify the assets in your IT environment and have accurate configuration data. This will allow you to manage and improve your systems effectively. It's easy to understand the IT environment of your organization with a CMDB (configuration management database). This database is especially useful in areas such as service impact analysis, asset management and compliance. The ServiceNow®, CMDB is a single record system for IT. The CMDB can be paired with ServiceNow Service Mapping to make it service-aware. This allows your ServiceNow applications and services to be service aware. Your CMDB gives you full visibility into your infrastructure and services, allowing you to make better decisions and take greater control of your environment.

Alemba Service Manager is an ITIL-aligned IT Service Management Tool that focuses on the fulfilment of requests. Alemba Service Manager, with its 25-year heritage, allows users to respond quickly to the demands of business by reducing time for request fulfilment by using automated workflow integration. Alemba's unique price model takes into consideration different levels of participation within your organization. It offers an interface for all types of users. Alemba has a strong consulting background, unrivalled experience in the Service Management Market, and a focus on customer satisfaction. This makes it ideally positioned to deliver an end-to-end Service Management Project within your organization.

XEOX, a cloud-based remote management and monitoring tool, integrates patch management, secure remote access, CMDB & Inventory unit, software distribution, network management, and many more. It's a central location where you can manage the IT environment of all servers and computers within your company, as well as track inventory and software. XEOX automates routine tasks and encapsulates all of the IT-Management and helpdesk tasks. XEOX was created to elevate IT management to a higher level. Our modern user interface makes it easy to use, fast and accessible from anywhere. XEOX can save your company money by reducing the number of costly help desk calls. It will alert IT support staff to potential problems so they can be addressed as quickly as possible. Task automation makes it possible to automate routine maintenance tasks and frees up IT support to handle more complicated jobs.

SolarWinds Service Desk (formerly Samanage) is an enterprise-level service-desk and IT asset management solution for IT, Human Resources, and Facilities professionals who need a clear and intuitive way to manage requests. The platform is fully customizable and allows users to collaborate on difficult tasks and share ideas via the in-app "whiteboard". SolarWinds Service Desk can be used by businesses to manage hardware and software, organize and manage licenses and contracts, detect risks, keep up-to date with licensing compliance, and many other functions. SolarWinds Service Desk understands how to manage services within your company. Your employees will be provided with world-class service and you can minimize the impact that incidents have on your business. To ensure that employees have the right tools to do their jobs, keep track of each asset.

FNT Command provides complete transparency into all IT and telecoms structures. It can be used to manage IT assets, cabling, infrastructure, data centers and telecommunications resources. FNT Command allows the provision of high-value IT services and telecommunications services. We approach all resources holistically, from cabling to service provision, just like our customers. Data centers must address issues such as budget and cost pressures, service delivery bottlenecks, compliance guidelines, and capacity bottlenecks. FNT Command is a centralized management and optimization tool that gives you complete visibility into your entire data center infrastructure. This includes the facility level, hardware and software, networking, power and air conditioning. This comprehensive view allows you to improve operational reliability and speed up your day-today business processes.

You can take control of your network assets and IP addresses with no investments. Our hosted Configuration Management Database and IP Address Management (IPAM), both with 99.9% uptime, is available to subscribers. To create a free account, it takes only a few seconds. You have complete visibility of your assets. You can see the relationships between your Business Units, Sites and network Devices. All in one place.

The BMC Helix Configuration Manager Database (CMDB), enriches ecosystem workflow by providing a single source of reference for assets and services. Keep accurate data and service models in place for hundreds of millions configuration items, both on-premises as well as cloud services. Track and manage software, hardware, and cloud service configurations. Pre-define KPIs to measure the success of your policy or configuration management process. BMC Helix Discovery, BMC Helix Client Management and other connectors automatically populate and update CMDB in minutes. With powerful integration tools and a rich set APIs, import and federate data with other sources. Define role-based access to all items and attributes.

Smarter way to map applications. Kabeen helps you track your applications and reduce shadow IT. You can also cut costs by only keeping the most efficient programs. Kabeen can help you to implement your IT strategy. Our automated data collection and collaborative documenting transforms complex data to strategic growth assets for your company. Our system's auto-discovery function will empower your business. It detects all apps, highlighting'shadow IT' to provide advanced security. Manage and maintain your application inventories easily over time. This will improve efficiency and help you to manage risks. Visualize, understand and manage your complex information systems with ease using detailed application mapping.

Configuration management in hybrid IT. OpenText™, Universal Discovery and Universal CMDB, can be deployed either on-premises, or via SaaS. Discover, map service dependencies, and perform proactive impact analysis to increase your IT visibility and reduce IT service disruptions. Get a complete IT inventory and configuration across on-premises hardware, software and endpoints. For effective change and configuration, you need to know how your infrastructure delivers critical business applications and services. IT is constantly changing, but you or your service agent should consider the impact of any changes before making them.

GalaxE uses GxMaps™ to analyze and find the impact of changes in applications or infrastructure enterprise-wide. This includes documents written in different programming languages and stored in a separate code environment. This traceability gives us a complete view of the client environment, including how systems interact and how they implement business processes in the enterprise. It allows us to make recommendations for management, consolidation, refactoring and cloud migration. Map updates are linked to change management. Synonym dictionary for sys related ontologies (requires Gx handson SMEs, 12+ year experience) Pattern match (for changes and boundaries). Reduces dependence on tribal knowledge. Client FTEs. Enhances the role of service provider staff to scientists and decision-makers, advisors, and, very often, stewards key business info, provider best practices, and factory environments.

ManageEngine Applications Manager is an enterprise-ready tool built to monitor a company's complete application ecosystem. Our platform enables IT and DevOps teams to have access to all of their application stack's dependent components. Monitoring the performance of mission-critical online applications, web servers, databases, cloud services, middleware, ERP systems, communications components, and other systems is simplified with Applications Manager. It contains a range of capabilities that help to expedite the troubleshooting process and minimize MTTR. It's a great tool to resolve performance issues before they harm application end users. Applications Manager has a fully functional dashboard that can be customized to provide quick performance information. By setting alerts, the monitoring tool continually monitors the application stack for performance issues and notifies the appropriate staff without delay. Applications Manager helps transform performance data into meaningful insights by combining this with advanced machine learning.

Codima Toolbox provides an all-in-one solution that allows an organization to discover and manage all network assets, automatically create documentation in both Web or Visio Network Maps and monitor network devices, all without the need for agents. Toolbox allows users to make informed decisions using reliable data. After a Network Discovery, all other features within Toolbox are fully set up and ready for use. Make device network management and documentation simple.

Open Content Platform (OCP), an open-source IT discovery platform and integration platform, is a free-of-cost IT discovery and integration platform. OCP is responsible for discovery, integration, modeling, and implementing solutions in the datacenter. The micro-service core framework allows for process-level horizontal scaling. It is fully extensible and designed for developers. It also leverages components from the open-source community to greatly reduce product complexity. The dynamic discovery is fundamentally different than other ITSM vendors. Furthermore, the data-driven modeling keeps Applications and Services current for downstream consumption (e.g. Service-aware monitoring

NetZoom DCIM Solutions is a data center software company that helps professionals model, monitor, manage and access physical, virtual, and cloud IT infrastructure.

Conclusion elevates corporate process management to a whole new level. Conclusion offers powerful text editing and collaboration tools, a slick interface design and customizable workflows. Conclusion is unique because it automates all processes - from requirements collection to project tracking, tracking, and task management – in one solution. There is no need to integrate multiple tools or purchase additional instruments. Conclusion is the result of extensive research. The interface, data model, and workflow engine are optimized for modern work environments. We understand that every customer has a unique approach and culture. Therefore, we offer several pre-defined methodologies that can be extended by customers.

Whether you’re an infrastructure manager handling complex systems, a service support leader striving for customer satisfaction, or a decision-maker focused on ROI and compliance, iTop adapts to your processes to simplify your tasks, streamline operations, and enhance service quality. Gain a real-time, 360° view of all your IT assets and incidents in one place, reducing downtime and improving the efficiency of your support team. Effortlessly manage multi-client environments and streamline collaboration across departments. With iTop, you get a solution that scales with your growth, providing tools to tackle your most pressing IT challenges while maintaining service continuity and improving team productivity

Faddom's software for application dependency mapping uses network traffic protocols in order to automatically map all cloud and on-prem platforms. Get a 24/7, real-time holistic view of all hybrid servers, applications and dependencies. Lightweight. No agents. No credentials. No firewalls. Pricing starts at $1 per node per month. Free for 30 days. Trial is free with no credit card.

The Cruz Wireless Controller allows IT departments to view, monitor, configure, and configure multi-vendor wireless IT infrastructures. It gives you complete control and visibility over all wireless devices in your network. Cruz Wireless Controller automates discovery, performance monitoring and configuration backup and restore. It also schedules traffic flow analysis and configuration audit capabilities. --Performance statistics, real time health monitoring, firmware/SW administration, backup, restore and deploy, one-toone or groups. Enforce device security policies. Push and monitor configurations to wireless controllers and APs. --Set up network health alerts, automate repetitive tasks and simplify remote troubleshooting. IT departments can make deployment and management easier by using a single tool to manage all their operations

DeployHub is a microservice catalog that tames your microservice implementation by displaying them all in one place. Track deployment details, SBOMs, inventory, consumers, version history, and the teams that support them. We empower cloud-native teams to achieve business agility through a managed approach to a microservice architecture. DeployHub's microservice tracking and versioning is a DevOps breakthrough giving teams a simple way to leverage cloud-native application-level architecture. DeployHub integrates with your CI/CD pipeline. You can start using our free version at deployhub.com. DeployHub is based on the Ortelius.io open source project.

Ivanti Neurons, the hyperautomation platform designed for the Everywhere Workplace, can power and protect your teams. It's never been easier to deliver the power of self-healing. Imagine if you could automatically identify and fix problems before your users even notice them. Ivanti Neurons is able to do just that. It is powered by machine-learning and deep insight, allowing you to resolve issues before they slow down your productivity. You can put troubleshooting on the back burner and provide better experiences for your customers, wherever you work. Ivanti Neurons provides real-time intelligence that you can use to fuel your IT, enables devices and users to self-heal, self-secure and provides personalized self-service. Ivanti Neurons empowers your users, your team, and your business to achieve more, anywhere, anytime. Ivanti Neurons provides real-time insight that allows you to thwart threats and prevent breaches in seconds, instead of minutes.

The VI Service Desk is an IT Help Desk system that was created exclusively for HCL notes/Domino®. It integrates seamlessly, giving it the best ROI and lowest TCO. You can create a Service Catalog that includes the Incident, Problem and Change Management processes. Or you can use the VI Service Desk as a traditional helpdesk ticketing system. As your business grows, you can add new features to the Service Desk. The new SLA Engine allows for you to set stop, pause, or start conditions for SLAs based upon ticket conditions. To automatically notify the appropriate personnel, define SLA Milestones based upon a percentage of the expired SLA length. The VI Service Desk can be implemented globally as a web-based application or a replicable Notes application. Access the application via the Notes client, all major web browsers, iPad, or other mobile devices. The VI Service Desk, which uses proven Domino security features allows for security configurations based on user, group and role.

Qbilon's seamless data integration provides complete visibility, up-to-date architectural insight and comprehensive IT landscapes for large companies. The high level of automation and efficient data management for on-premises systems and cloud systems reduces the manual effort and improves data accuracy and reliability. Qbilon integrates multiple data sources, including AWS, Azure GCP, Darktrace VMware and PRTG. This ensures a unified view and accurate dependency mapping of your IT assets. Our powerful visualizations increase operational efficiency and streamline IT infrastructures to increase visibility, while reducing manual configuration tasks.

Schematix is a tool for documenting complex information systems. Schematix allows you to model and analyze interactions between complex IT systems, applications, services and networks. Schematix is used by IT professionals to record, share and retain important knowledge about IT configurations. This allows them to make changes safely, troubleshoot quicker, and sleep better at nights. Create an interactive model that shows your software dependencies, cloud infrastructure, business processes and more. Schematix is available for individuals or groups and allows remote workers to collaborate in real time. Schematix can be delivered as SaaS, or on-premise. Each subscription includes full support, backups and training, as well as free upgrades. Analyze IT changes and their impact, simulate failure scenarios, solve problems faster, map system dependency, and perform impact analyses.

Certero Enterprise ITAM is the fastest, most efficient and resource-efficient way to find, inventory, and manage your IT assets. It can be used on any device, mobile, desktop, datacenter, or cloud. It is easier to set up and configure, which allows you to deliver more value to your organization faster. It is easier to use, which means that your total cost of ownership will be lower. It's also more efficient at capturing and analysing inventory data across all hardware and software. This allows you to take advantage of the Certero Enterprise ITAM insights. You can collect inventory data from all platforms, including Windows desktops and servers, Linux and Unix, on premises and in the cloud, and Android and iOS mobile devices. You can also find and inventory assets such as printers, routers and infrastructure. Includes Software Distribution, Patching and Reporting. Can be integrated with any Service Desk CMDB. Certero is fully ISO27001 Certified for Information Management Security Peace of Mind.

Assyst can help you ensure that your employees have the technology, support, and knowledge they need to be productive. Access to services and support via the web and mobile, from any device, at any time. Digital service management tools allow you to support homework at scale. Intelligent service desk chatbots can help you free up 30%+ of your support resources. assyst is an app that can manage IT Services. It's easy to use and doesn't require any ITSM platforms like ServiceNow or BMC Remedy. assyst allows you to have complete visibility, governance, and control over your IT investments and the business value that they provide. Manage assets and automate processes to increase business value in complex physical and virtual IT environments. Intelligent ITOM technology makes it easy to manage a dynamic portfolio IT services that is constantly changing.

Richdesk is an asset management and help desk software solution. Prioritize tickets and assign them to the right agents. Quickly organize ticket queues and capture resolutions for knowledge sharing. Customers and staff can help each other with workflow-driven guidance, online knowledge, service catalog, and status. Automate basic help desk tasks like ticket triage, agent assignment and team notification, SLA Alerting, ticket templates, canned responses, and ticket templates. Upload, track, and manage any asset category using customizable configuration items styles, asset maintenance, and service history. You can view the stats of your customer, agent, and team members. You can also export assets from ticket queues and asset lists with one click. All the features you need for service management, in one place. Self-service portals to reduce repetitive calls. Fully integrated asset management.

Online service desk software that is best in class. ServiceDesk Plus Cloud is the simple-to-use SaaS service management software from ManageEngine, the IT division of Zoho. It will help you offer your customers world-class solutions. The cloud-based IT ticketing platform, used by more than 100,000 IT service desks around the world, makes it easy to track and manage IT tickets, resolve issues quicker, and ensure end-user satisfaction. With out-of-the-box ITIL workflows, you can manage the entire life cycle of IT issues, problems, and projects. You can create support SLAs, set escalation levels and ensure compliance. Automate ticket dispatch, categorization and classification based on predefined business rules. Set up notifications and alerts to ensure timely ticket resolution. Your users will have more control and reduce walk-ins. Allow end users to access IT services via your service catalog and self-service portal. Allow users to create and track tickets, and search for solutions.

Cruz IoT Device Director is a comprehensive, scalable management tool that securely and efficiently monitors, manages, and onboards IoT devices from all vendors. IT staff can automate deployment of bulk IoT device, monitor alerts, notifications, troubleshoot devices, view audit logs, configure devices, and remotely push firmware updates across multiple devices through over-the air (OTA) updates.

Pointel Configuration Management Solution is a thin-client application that gives you complete control over your Genesys environment. CMS immediately highlights any changes made to your Genesys configuration environment. It also includes a Genesys audit, import/export and snapshot/restore capabilities, as well as alerting capabilities. Pointel CMS automatically captures all changes in your contact center and presents the information graphically to help you quickly and easily understand any changes to your Genesys Configuration Management Environment. It is important to understand what changes have been made in your Genesys environment, and by whom. CMS audit reports include detailed information such as the name of the user that made the change, the date/time of the change, and both the current value and the previous value. It can also restore individual parameter/KVP levels changes or the entire application back at a given time.