RenewityRMA Description
In record time, you can define and implement your processes to manage returns and product service. You have complete control and visibility over your service operations. You can easily monitor, measure, and improve your service operations. You can increase productivity and reduce service times by reducing the time it takes to service your customers. To allow customers to submit RMAs, see their status, enter Tickets, browse a knowledgebase of articles, and view documents, create a customer portal. You can customize every aspect of the returns and service process with custom data, screens and roles, workflow automation, reporting, and reports. You can use one or more processes to handle different types of RMAs and different product lines. They can be modified and refined anytime without the need for coding. We have assisted many manufacturing companies with very different product lines to define and implement their returns and service management tracking solutions.
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Integrations
Company Details
Company:
Renewity Systems
Year Founded:
2005
Headquarters:
Canada
Website:
www.renewityrma.com
Media
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Product Details
Platforms
SaaS
Type of Training
Documentation
Webinars
Live Online
Customer Support
Online
Phone Support
RenewityRMA Features and Options
Customer Service Software
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
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