Procare Reviews

Summary: Overall Procare is a great software package. You have everything that is needed to operate a daycare center with one software package.

Positive: I really like the ability to send parents pictures or their children and updates for their activities. I love that one software package can provide everything that is needed to run a daycare center's daily activities.

Negative: I wish that Procare allowed for Parents to be directly billed for credit card fees. Due to this issue and the variability in how much the payment could vary we can't accept credit cards only ACH transfers.

Summary: Excellent Customer Service from Procare Solutions!

As a childcare director, I can’t say enough good things about Procare. It makes managing daily operations—attendance, billing, communication with parents, and staff scheduling—so much easier. The platform is user-friendly, reliable, and keeps everything organized in one place.

The customer support team is always quick to respond and genuinely helpful whenever we have questions. Parents also love the Procare app—it keeps them connected with updates and pictures throughout the day.

I truly recommend Procare to any childcare provider looking to streamline their processes and spend more time focusing on the children rather than paperwork!

Positive: I had the pleasure of working with Renae J, and she went above and beyond to help me with my issues. She was patient, knowledgeable, and truly cared about making sure everything was resolved quickly and correctly. It’s rare to find such dedicated customer service these days, and I really appreciate the time and effort she took to make things right.

Thank you, Renae, and thank you Procare Solutions for having such amazing support staff!

— Jessica Morales, Center Director, Around The Clock Learning Center

Negative: Phone lines are busy quite a bit, but they will return your call

Summary: I would recommend this to any school administrator, as it has made managing staff, parent info and students a dream!

Positive: This software product has made my job so much easier and has streamlined my processes! It has greatly reduced the amount of paper we use also.

Negative: There is occasional downtime, although issues are addressed and fixed quickly.

Summary: I have an amazing experience so far! Procare saves me a ton of time and the parents love using it too.

Positive: I love that everything I need is all in one place. All student information, everything my families and I need, all payments are done through Procare app, and communication between my center and families can be used as well.

Negative: I did think there would be sample forms but have not found them, I had to create them.

Summary: My overall experience has been great, there a few things I would change or add the app but overall there are not many complaints especially for the price point.

Positive: Great customer service, easy to use as a beginner and a great price point for everything you get both on the website and the app.

Negative: App tends to stop working on android and doesn't load consistently. The app will also log out after infrequent use.

Summary: We love Procare and would highly recommend it! The price is great. The parents find it easy. Procare helps keep track of ratios and makes it easy to transfer students from one room to another.

Positive: We use Procare on the daily. It is user friendly for both staff and parents. We love how the cost is compared to what we were using. They offer a lot of parent connection activities such as note, pictures, video, ouch report, meal, diapering, mood, and more. These are all such great features that we love the options. We notice Procare does to updates. We love seeing the new features they offer.

Negative: When changing tuition, which we do annually, it is extra steps and more than work than we would like to. There are occasionally bugs, which makes it harder to sign-in/out and message families.

Summary: t logs me out too quickly when I’m inactive, which is difficult during tuition payment time when parents drop by unexpectedly

Signing back in can take time, especially when I need quick access

Positive: Easy and reliable communication with parents

Ability to send daily updates, messages, and photos

Simple and organized billing and payment management

Helps keep everything in one place and running smoothly

Saves time for staff and improves parent engagement

Negative: It logs me out too quickly when I’m inactive, which is difficult during tuition payment time when parents drop by unexpectedly

Signing back in can take time, especially when I need quick access

Summary: Overall, my experience with Procare Solutions has been incredibly positive—it’s become a core part of how we care, connect, and stay organized. As someone who balances creativity and operations at a bilingual academy, I appreciate how Procare brings everything together. From managing staff departments to tracking daily routines and sharing updates with families, it’s a one-stop hub that supports both structure and warmth.

It’s not perfect—some features could be more intuitive or customizable—but the benefits far outweigh the quirks. Parents feel more connected, staff feel supported, and I feel confident knowing our systems reflect the inclusive, joyful culture we work so hard to build.

Positive: What I love most about Procare Solutions is how it keeps everything running smoothly while helping us stay connected. At our academy, we juggle a lot—staff schedules, parent communication, classroom routines—and Procare makes it all feel manageable. I can update departments, check in on daily reports, and share updates with families in just a few clicks.

It’s not just about organization—it’s about building trust. Parents love seeing what their child ate or when they napped, and staff feel supported with clear tools and info. Procare helps us focus on what matters most: caring for our community.

Negative: What I liked least about Procare Solutions is that some features feel a little hidden or hard to customize. For example, updating staff departments or tweaking certain reports can take a few extra clicks—and sometimes I wish there were more flexible options for bilingual communication or visual branding. It’s a great system overall, but a few areas could be more intuitive or adaptable to different center styles.

Still, I appreciate how responsive their support team is, and I’m hopeful that future updates will keep improving the experience!

Summary: Procare is a really awesome app and way to stay connected! I love it as a staff member and parent!

Positive: I love how easy Procare is to use and navigate! Costumer service is always quick to help resolve any issues!

Negative: Procare often goes down or runs slow. This makes it difficult to stay in communication with families.

Summary: Procare makes our center run smoother. It’s simplified so many daily processes, from finances to family communication, and that efficiency has allowed us to put more focus back on the kids. I also appreciate that Procare feels invested in our success, not just in selling software.

Positive: What I like most is that Procare has never stood still. They’ve consistently improved the platform in ways that make sense for centers like ours. Their support team is dependable and always helpful, which gives me confidence in the system.

Negative: I honestly don’t have much to add here. It’s a solid system that works as it should. We use it every day and have never had major issues.

Summary: Overall I have had a wonderful experience. It’s easy to use and has so many features as well as a cute and eye catching look

Positive: Would definitely recommend I have used other brands but I find that this one is the best. It’s super easy to navigate and the parents love the photos.

Negative: Parents would love the option to send photos as well and sometimes it lags a bit

Summary: Procare has been a huge help for our childcare center. It simplifies daily operations—attendance, billing, and parent communication are all in one place. The system is user-friendly, and their support team is responsive whenever we need help.

One area I’d love to see improved is the ability to handle account adjustments more easily. Having better options to write off or charge off parent accounts directly in the online version would save a lot of time. I also wish I could update which bank account tuition payments go to without having to call and wait for the backend team to process the change (which usually takes 48+ hours).

Overall, Procare is reliable and saves us time, but adding these features would make it even better for childcare centers.

Positive: All-in-one platform for attendance, billing, and parent communication

User-friendly and easy to navigate

Responsive and helpful support team

Saves time on daily operations

Negative: Limited ability to write off or charge off parent accounts in the online version

Changing bank account details for tuition deposits requires backend support and takes 48+ hours

Summary: My overall experience with Procare is outstanding and I recommend it as a business owner, teacher, and parent.

Positive: I highly recommend the Procare app for its ease of use, affordability, parent/teacher communication, and invoice tracking.

Negative: There’s not much to complain about when using Procare.

Summary: we would give our overall experience 5/5 stars. It was easy to switch over to and it is super easy to use.

Positive: We love the easy way to keep parents updated on their child's day. We also love the convenient billing.

Negative: Wish there was a way to itemize and upload receipts for taxes

Summary: My overall experience with Procare Solutions has been very positive. It streamlines daily operations by combining attendance, billing, payroll, and reporting into one easy-to-use system, which saves a significant amount of time. The parent app enhances communication and engagement, and the platform provides reliable tools for meeting licensing and compliance requirements. While I wish it offered online form completion for parents and staff, the benefits far outweigh this drawback, making it a valuable resource for managing a childcare center efficiently.

Positive: I like that Procare Solutions is an all-in-one system that makes managing childcare much easier. It saves time with automated billing, attendance, payroll, and meal counts while also offering customizable reports for licensing and compliance. The platform is user-friendly for both staff and parents, with a convenient parent app for communication, updates, and photos. I also appreciate its reliability, security, and ability to grow with the needs of the center.

Negative: One drawback of Procare Solutions is that it can feel overwhelming at first since it has so many features, and it takes time to learn the system fully. Some reports and functions aren’t as customizable as I would like, and occasional glitches or updates can cause minor disruptions. Additionally, the cost may be high for smaller centers, though the value is there once everything is set up and running smoothly.