Paessler PRTG Reviews

Summary: PRTG Network Monitor is a powerful and reliable solution for network monitoring, suitable for businesses of all sizes. Its extensive feature set and user-friendly interface make it a popular choice among IT professionals. However, the limited free version and resource-intensive server requirements may be a drawback for some users.

Positive: Comprehensive network monitoring solution, customizable alerts, user-friendly interface, flexible pricing.

Negative: Limited free version, can be resource-intensive on the server, some features require additional licenses.

Summary: Good product that installs quickly, no need for resources for several months to install.
A few days will be enough depending on the environment.

Positive: Product flexibility and learning is minimal.
The product is constantly evolving, there are several updates frequently, stable and does not require our intervention.

Negative: Syslog is basic, maybe better with newer versions.

Summary: Best solution for IT Admins to be aware of everything that happens with the IT infrastructure from one single point.

Positive: I've been a PRTG user for several years and the solution is very easy to use to monitor the overall status of the IT infrastructure. From Server, Network devices to clients and IoT devices.
I've had the need of the assistance only a few times. Support is always available by email and manages the ticket until the resolution by assisting with the troubleshooting step by step.

Negative: There are no dedicated sensor for some devices, could be very helpful to monitor dedicated resources with only one click.
Would be helpful the H24 assistance by phone with remote sessions to guide and explain to users how to solve encountered problems.

Summary: It's a leader solution to monitor different systems from a single point. Intuitive use and good NBD email support.

Positive: Simplicity in autodiscovery process, varied choice of types of devices to be monitored, Interactive maps ideal for NOC services.
Fully customizable real-time alarm notifications.
Customizable filters and tags to manage different customers. Remote probe for monitoring statistics collection via secure connection.

Negative: High availability features, export and import partial configuration, Large scale (more 10k sensors) performance, bulk import and change notification settings from different groups with one click.
Support will be perfect with H24 and phone with remote support and not only NBD via email.

Summary: Overall the product is far better than the previously used monitoring tool.

Easy to use have a great web interface. and also having a mobile app is another great advantage.

Love to have this as our primary monitoring tool which we use to monitor our onprem servers, Azure servers, AWS server, application servers and all sorts of network devices.

Positive: It's a very easy-to-manage sensor-based monitoring tool.
The cons I see and we switched from another monitoring tool to PRTG were:

1. Able to monitor Active directory replication status and errors.
This was a great advantage when it comes to PRTG. we had to use manual methods to see the status or had to use some other 3rd party tools which were only to monitor AD replication. but that bough us admin overhead since we had to check on 2 monitoring tools.

2. Able to see network utilisation in real-time.
Server network interface and network device interfaces we were able to see the real-time network utilisation. this is a great advantage for sys admins and infra admins to see the utilisation and plan ahead if we see any abnormal behaviour.

3. The support was so awesome.
they have a nice support portal through which we can open tickets. I'm sharing this support experience even before I bought a license and was just trailing out the product. the experts provided solutions for all the issues and was able to bring PRTG to live.

Negative: 1. Having difficulty adding bulk devices using a CSV.

Summary: I am very confident about the overall health state of my IT infrastructure (cloud and on-premises), since PRTG monitors every important aspect of it.

Positive: A variety of built-in sensors.
Custom sensors in PowerShell.
Many placeholders to use as parameters.
Granular settings for sensors, devices, groups and probes.
Easy to build health maps.
Easy to get technical support.

Negative: It could be a little bit difficult to give some feedback about the improvement of some features.

Summary: Overall we are completely satisfied with the overall sensor data. All kind of servers including blades, vm's, workstations, and other network devices can be easily monitored with this tool. Also it is best suited for enterprises that require historic logs of all their devices. Even the free version can be utilized efficiently for small businesses to add their core units and monitor efficiently.

Positive: It has option to monitor Virtual machine resources with a single sensor thereby reducing the overall sensor count. Also historic as well as real time graphs can be easily plotted with this tool. Notifications through mail can be easily configured and mail groups can be easily configured based on device priorities.

Negative: License cost is a bit high for 2500 sensors as this has to be renewed yearly to get the latest software updates. Also it has limited support for Linux based installations.

Summary: It has helped me solve various problems in applications.

Positive: A very versatile product and a great help to solve problems in the IT infrastructure. It has a great variety of sensors and in the products that it does not have, it has some way of monitoring.

Negative: N/A.

Summary: I've compared this product for a week with others competitors, the free version is the best on the market.

Positive: Freeware edition is really good for a small company that doesn't need a lot of sensors.
I like the notifications system and the number of different sensors for any types of devices and brands.
I've wrote to the support and in less than 24 hours they replied (i was in trial edition), 5 stars!

Negative: I didn't like that in the website is very difficult to find information about free edition, the license pack always appears.

Summary: Our infrastructure is very big (3 data centers between USA, Europe and APAC).
Without it we couldn't keep monitoring all our resources and guarantee a good service level.
My company has been using this product for years.
Not even a single issue so far.

Positive: Easy to install and configure.
You have everything you need on the dashboard and if you need to see more details about "any" sensor, you can have a granular view.
Email notifications are reliable and always punctual to the second.

Negative: It could be a bit pricey but you get what you pay for.

Summary: Customer is heavily depending on PRTG to monitor their huge network. Customer renewed Support Contract every 3 years. So far this is the most cost effective & good solution for their network monitoring.

Positive: 30-day free trial with full features & permanent free license for below 100 sensors. This licensing method is especially useful for partners which need to support the customers.

Negative: Earlier versions there were some unexpected errors during installation. However, the newer version seemed good so far.

Summary: Best monitoring tools ever, the pricing is fair and there is free version that can be use for try on.

Positive: Ease to use and integrate to other party, My use case is for monitoring Server On cloud and on Premises, Thousand CCTV Camera.

Negative: The Only problem is this product can only run on Windows.

Summary: After years of use, the many features add up every day. In short, a stable product, with valuable updates and very much in line with the market and update needs.

Positive: Easy handling and configuration.
Many useful guides for learning.
Powerful setup wizards right from the start.

Negative: Some functionality is missing, such as:
Integration with various LDAP
Deleted device recovery features.

Summary: We use already more than 10 years and very satisfied. We use many feature as summary of sensor's traffic, bandwidth trigger and etc. Also PRTG integrated with email and Telegram.

Positive: Graphic design, easy to manage, useful utility and tool, a lot of features, excellent technical support, integration with other application.

Negative: We have no negative experience. Features and designs are enough.

Summary: Very positive in general. Architecture very easy and good support. Stable software. Multiples functionalities.

Positive: Easy to use.
Open platform.
Multiple clients.
Scalability.
Excellent support.
Update.
Tools to development solutions.

Negative: High price to medium customers.
Inability to delete deleted items easily.