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support

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Description

Introducing the Secure Audit, Risk, Compliance & Quality Software, which provides both On-Premise and Cloud-based deployment alternatives. Auditrunner ensures the highest level of security with granular encryption and role-based access control for all audit files and documents that are stored. Your data transfers are safeguarded, enhancing overall security. We have streamlined over 3000 business processes for organizations globally, with our GRC platform modules forming just a portion of these solutions. Whether you choose Cloud-based or On-Premise, you can deploy and begin utilizing the software quickly. Our hassle-free integration process guarantees that you will experience the platform’s advantages within weeks of initiation. Built on a low-code framework, our system is entirely customizable, ensuring compliance with any relevant standard or regulation. Adapt swiftly in today’s dynamic regulatory landscape and effortlessly comply with various legislations without needing external support. The user-friendliness of our platform stands unrivaled, making it an exceptional choice for businesses of all sizes.

Description

The initial phase involves measurement, where we observe that clients frequently assess the customer service provided by their teams by listening to phone calls, analyzing chat interactions, or reviewing posts on social media platforms like Twitter and Facebook. However, the results are often documented in spreadsheets, leading to a situation where, after several weeks, extracting useful insights becomes so cumbersome that the quality program falters. OptiOp simplifies the process by enabling users to effortlessly create and maintain evaluation forms, conduct swift assessments across various skills and communication channels, provide feedback during employee meetings, and keep track of action items. It also measures the time taken to deliver feedback and ensures employees acknowledge receipt of that feedback. Additionally, you can utilize the chatbot feature to request a demo of the service. Furthermore, the advantages extend beyond basic measurements—consistent application of both measurement and feedback is crucial, which is why OptiOp facilitates efficient calibration sessions, uniting your evaluation or quality assurance team for better collaboration and improved outcomes. This comprehensive approach not only enhances service quality but also fosters a culture of continuous improvement within your organization.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Auth0 Yes 
Facebook No 
Google Yes 
Microsoft 365 Yes 
Microsoft Azure Yes 
Okta Yes 
Power BI Embedded Yes 
SAP ERP Yes 
X (Twitter) No 

Integrations

Auth0 No 
Facebook Yes 
Google No 
Microsoft 365 No 
Microsoft Azure No 
Okta No 
Power BI Embedded No 
SAP ERP No 
X (Twitter) Yes 

Pricing Details

$850/month
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Auditrunner

Founded

2016

Country

United States

Website

www.auditrunner.com

Vendor Details

Company Name

At the touch of a button

Founded

2013

Country

United Kingdom

Website

www.optiop.com

Product Features

Audit

Alerts / Notifications Yes 
Audit Planning Yes 
Compliance Management Yes 
Dashboard Yes 
Exceptions Management Yes 
Forms Management Yes 
Issue Management Yes 
Mobile Access Yes 
Multi-Year Planning Yes 
Risk Assessment Yes 
Workflow Management Yes 

Compliance

Archiving & Retention Yes 
Artificial Intelligence (AI) No 
Audit Management Yes 
Compliance Tracking Yes 
Controls Testing Yes 
Environmental Compliance Yes 
FDA Compliance Yes 
HIPAA Compliance Yes 
ISO Compliance Yes 
Incident Management Yes 
OSHA Compliance Yes 
Risk Management Yes 
Sarbanes-Oxley Compliance Yes 
Surveys & Feedback Yes 
Version Control Yes 
Workflow / Process Automation Yes 

Data Privacy Management

Access Control Yes 
CCPA Compliance No 
Consent Management No 
Data Mapping No 
GDPR Compliance Yes 
Incident Management Yes 
PIA / DPIA No 
Policy Management No 
Risk Management Yes 
Sensitive Data Identification Yes 

GRC

Auditing Yes 
Disaster Recovery Yes 
Environmental Compliance Yes 
IT Risk Management Yes 
Incident Management Yes 
Internal Controls Management Yes 
Operational Risk Management Yes 
Policy Management Yes 

Quality Management

Audit Management Yes 
Complaint Management Yes 
Compliance Management Yes 
Corrective and Preventive Actions (CAPA) Yes 
Defect Tracking Yes 
Document Control Yes 
Equipment Management Yes 
ISO Standards Management Yes 
Maintenance Management Yes 
Risk Management Yes 
Supplier Quality Control Yes 
Training Management Yes 

Risk Management

Alerts/Notifications Yes 
Auditing Yes 
Business Process Control Yes 
Compliance Management Yes 
Corrective Actions (CAPA) Yes 
Dashboard Yes 
Exceptions Management Yes 
IT Risk Management Yes 
Internal Controls Management Yes 
Legal Risk Management Yes 
Mobile Access Yes 
Operational Risk Management Yes 
Predictive Analytics Yes 
Reputation Risk Management Yes 
Response Management Yes 
Risk Assessment Yes 

Product Features

Quality Management

Audit Management No 
Complaint Management No 
Compliance Management No 
Corrective and Preventive Actions (CAPA) No 
Defect Tracking No 
Document Control No 
Equipment Management No 
ISO Standards Management No 
Maintenance Management No 
Risk Management No 
Supplier Quality Control No 
Training Management No 

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