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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

The initial phase involves measurement, where we observe that clients frequently assess the customer service provided by their teams by listening to phone calls, analyzing chat interactions, or reviewing posts on social media platforms like Twitter and Facebook. However, the results are often documented in spreadsheets, leading to a situation where, after several weeks, extracting useful insights becomes so cumbersome that the quality program falters. OptiOp simplifies the process by enabling users to effortlessly create and maintain evaluation forms, conduct swift assessments across various skills and communication channels, provide feedback during employee meetings, and keep track of action items. It also measures the time taken to deliver feedback and ensures employees acknowledge receipt of that feedback. Additionally, you can utilize the chatbot feature to request a demo of the service. Furthermore, the advantages extend beyond basic measurements—consistent application of both measurement and feedback is crucial, which is why OptiOp facilitates efficient calibration sessions, uniting your evaluation or quality assurance team for better collaboration and improved outcomes. This comprehensive approach not only enhances service quality but also fosters a culture of continuous improvement within your organization.

Description

Reva QMS is a software-driven Quality Management System tailored to assist organizations in the collection, organization, management, and reporting of essential business documents while ensuring alignment with pertinent industry regulations, standards, and laws. This solution is specifically crafted for sectors that are heavily regulated, enabling organizations to automate and enhance their previously manual processes, thus promoting greater efficiency and adherence to regulatory requirements. With a robust suite of built-in functions and features, Reva QMS empowers organizations in regulated industries to attain improved operational visibility and meet compliance obligations with various policies, industry standards, and best practices. Its user-friendly browser interface simplifies the management of critical business processes, making it accessible for users to navigate effortlessly. Additionally, the system's design supports seamless integration with existing workflows, further enhancing productivity across the organization.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Facebook Yes 
X (Twitter) Yes 

Integrations

Facebook No 
X (Twitter) No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

At the touch of a button

Founded

2013

Country

United Kingdom

Website

www.optiop.com

Vendor Details

Company Name

Reva Solutions

Founded

2005

Country

United States

Website

www.revasolutions.com/accelerator-solutions-index/accelerator-solutions-1/

Product Features

Quality Management

Audit Management No 
Complaint Management No 
Compliance Management No 
Corrective and Preventive Actions (CAPA) No 
Defect Tracking No 
Document Control No 
Equipment Management No 
ISO Standards Management No 
Maintenance Management No 
Risk Management No 
Supplier Quality Control No 
Training Management No 

Product Features

Quality Management

Audit Management No 
Complaint Management Yes 
Compliance Management No 
Corrective and Preventive Actions (CAPA) Yes 
Defect Tracking No 
Document Control Yes 
Equipment Management Yes 
ISO Standards Management No 
Maintenance Management No 
Risk Management No 
Supplier Quality Control No 
Training Management No 

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