OTRS Integrations

Shift puts you in control of your browser. Arrange apps, bars, and controls exactly where you want them, building a personalized workspace that works around you — not the other way around. Connect over 1,500 web apps, jump between dedicated Spaces for work, side hustles, and personal browsing, and manage multiple accounts without ever logging in and out. As a pioneer in carbon-neutral browsing, Shift is committed to rethinking what a browser can be — for the people who use it and the world they live in. Started in Victoria, British Columbia in 2016, Shift is a Certified B Corp and proud member of the Redbrick portfolio. What you can do with Shift: - Build your browser: Design a layout tailored to how you use the internet. - Create Spaces: Keep work, side hustles, and passion projects in their own lane. - Integrate Apps: Bring your favorite web apps together in one place. - Templates: Pick from 6 ready-made layouts to get started fast. - Shift AI: A built-in AI assistant that helps you get more done across every tab and app.

Monitor your servers, containers, and applications, in high-resolution and in real-time. Netdata collects metrics per second and presents them in beautiful low-latency dashboards. It is designed to run on all of your physical and virtual servers, cloud deployments, Kubernetes clusters, and edge/IoT devices, to monitor your systems, containers, and applications. It scales nicely from just a single server to thousands of servers, even in complex multi/mixed/hybrid cloud environments, and given enough disk space it can keep your metrics for years. KEY FEATURES: Collects metrics from 800+ integrations Real-Time, Low-Latency, High-Resolution Unsupervised Anomaly Detection Powerful Visualization Out of box Alerts systemd Journal Logs Explorer Low Maintenance Open and Extensible Troubleshoot slowdowns and anomalies in your infrastructure with thousands of per-second metrics, meaningful visualisations, and insightful health alarms with zero configuration. Netdata is different. Real-Time data collection and visualization. Infinite scalability baked into its design. Flexible and extremely modular. Immediately available for troubleshooting, requiring zero prior knowledge and preparation.

Help Desk Migration is a unique software which allows companies all over the globe to move their data using a reliable and secure data import tool. Customers can migrate many entities using Migration Wizard without the need for special codes or scripts. Customers can maintain relationships between tickets and other entities with the tool. The tool automates the process of migrating data so users don't have to spend hours manually transferring data. Migration Wizard is easy to use, so ticket field mapping goes smoothly. Migration Wizard is extremely concerned about security. The tool has secure facilities to host data centers to prevent physical attacks. Help Desk Migration also offers their clients the opportunity to try out the migration. Help Desk Migration also offers online support to customers. Help Desk Migration provides support for many help desk systems.

Simple configuration interface for Nagios or Naemon. Monitoring solution for corporations and SME Monitor and manage all your servers, applications, and systems in one place, from large data centers to critical IT service providers. openITCOCKPIT provides transparency and comprehensive monitoring of your entire IT environment. Its modular design allows for reporting, event correlation, and clustering capabilities all within an intuitive web interface. Experienced administrators can save time by using the service templates and host templates. This will allow them to spend more time on other areas. It is easy to connect external systems using the REST API. OpenITCOCKPIT eliminates the traditional division between configuration and monitoring. After exporting the configuration, users can instantly see the status of monitored hosts and services in Naemon/Nagios and edit them.

Manage your business projects efficiently with Jira Work Management, previously known as Jira Core, which provides a comprehensive view of all project details. This software aids in organizing your team and projects effectively, starting with a defined workflow that allows for seamless task tracking. The Cloud version of Jira Work Management offers boards that visually represent workflows, enabling you to easily move tasks from pending to completed status. Task management is simplified with all essential elements like statuses, comments, and attachments conveniently located in one interface. This ensures that everyone stays informed about the project's specifics without the need for constant emails or meetings. Additionally, real-time notifications alert you when your input is required, making it easy to monitor task progress and workload distribution among team members. With Jira Work Management, you can keep tabs on your team's projects through various methods, including concise overviews and personalized dashboards, enhancing overall productivity and collaboration. Furthermore, the ability to customize views allows teams to adapt the software to their unique workflow needs.

Inserve eliminates tedious tasks for IT service providers, consolidating all relevant information into a single, easily searchable platform. Now, you can register and invoice your time effortlessly, leading to improved cash flow and increased profits. You want to accomplish your work swiftly and accurately, and our ticketing system enables you to maintain clarity while executing tasks efficiently. Instead of wasting time cutting and pasting text or endlessly scrolling through emails, you can finally centralize all license details, updates, and manuals in one location, making them easy to locate. Moreover, the ticket history allows you to track issues with specific PCs, facilitating timely replacements when necessary. Tracking registered hours is crucial for your business, yet it's often a tedious task that no one enjoys. With Inserve, logging hours and products becomes a seamless process, significantly enhancing your overall productivity and allowing you to focus on what truly matters. This way, you can dedicate your time to more important aspects of your work, knowing that administrative tasks are handled efficiently.

Workativ is an AI Agent platform designed for HR and IT teams to deploy AI agents that answer employee questions — PTO, benefits, policy queries, password resets — and autonomously run onboarding, offboarding, 30/60/90 check-ins, performance cycles, hiring, access provisioning, compliance workflows, and more. So your team stops being buried in operations. Workativ’s core capabilities that help you superpower your support & operations • AI Agents that automate your support operations answering employee questions in 95+ languages and taking real action in HR and IT apps — checking live PTO balances, employee benefits, access issues, password resets, submitting leave requests, policy questions, updating records — without HR or IT involvement. Deploy AI in Slack, Microsoft Teams, and other channels. • AI Agents that run the most repeatable HR or IT processes and workflows autonomously for employee onboarding, offboarding, 30/60/90 check-ins, performance review cycles, benefits enrollment, license assignment, compliance training, expense claims, and more. Workativ integrates with Workday, UKG, ADP, BambooHR, Personio, Sage, Oracle HRSM, any HRIS, Okta, Azure AD, Office 365, ServiceNow, Jira Service Management, Freshservice, Slack, Microsoft Teams, SharePoint, Google Drive, Notion, Unily, and 100+ other tools. Supports 95+ languages. Deploy in days. No coding required. Workativ offers SOC 2 Type II, PII data protection, ISO 27001, GDPR, AI Security & Guardrails, HIPAA compliant, and 25+ security controls. Built for the HR & IT teams that need enterprise-grade security from day one. Get your free trial - sign up now.

ZIF transforms IT Operations by shifting the focus from a reactive to a proactive approach, facilitating seamless IT processes. It features a unified command interface that consolidates data from various monitoring tools and devices, supported by over 100 plugins. This setup delivers actionable insights on events, helping to minimize infrastructure noise by correlating events and reducing false alarms. Additionally, it aids in swiftly identifying root causes by utilizing infrastructure and application heat maps for quicker issue detection. With the aid of predictive analytics, potential problems are forecasted before they can cause significant disruptions, employing both supervised and unsupervised machine learning techniques. The system also logs incidents in the IT Service Management (ITSM) tool while ensuring that the appropriate personnel are notified through the Virtual Supervisor. Furthermore, it automates repetitive tasks and complex workflows, enhancing overall efficiency. The benefits include comprehensive visibility across the enterprise, improved operational efficiency through noise reduction, and the ability to proactively identify risks based on patterns without relying on a Configuration Management Database (CMDB). Consequently, organizations can achieve faster Mean-Time-To-Repair (MTTR) and maintain a more resilient IT infrastructure overall.

Opsview provides comprehensive monitoring for a variety of systems, including operating systems, networks, cloud environments, virtual machines, containers, databases, and applications. With Business Service Monitoring (BSM), users gain a significantly improved perspective of their IT infrastructure, moving beyond the traditional Host by Host approach. This advanced monitoring solution is adept at understanding factors like resiliency and service availability metrics (SLA/OLA). Featuring over 200 supported Opspacks and more than 4,500 plugins available through the Nagios Exchange, Opsview enables businesses to efficiently oversee their IT assets, including both public and private cloud services, VMs, containers, and applications. Moreover, for organizations with established ticketing, notification, and analytics systems, the Opsview API facilitates seamless two-way communication and workflow integration. Exceptional customer support is essential for effective monitoring software, and the Opsview Customer Success Team is dedicated to enhancing customer value through their extensive monitoring knowledge and assistance. Their commitment ensures that clients can fully leverage the capabilities of their monitoring solutions.

Conectys stands out as a premier global business process outsourcing (BPO) firm that offers specialized and award-winning solutions designed to cut costs and accelerate market entry for its clientele. The organization merges skilled multilingual teams with established methodologies and advanced technologies to provide unparalleled User Generated Content (UGC) moderation and Customer Experience (CX) services, including call center support, technical assistance, and virtual assistant offerings in more than 35 languages, available around the clock. At the heart of its operations is ConectysOS, the company's proprietary Contact Center Software as a Service (SaaS) platform, which has been recognized as a finalist for the Automation Project of the Year. This platform includes essential features such as quality monitoring, workforce management, and real-time analytics, all provided at no extra charge to clients. For businesses worldwide confronting issues like rapid growth and market upheaval, Conectys proves to be a reliable BPO partner that not only minimizes costs but also enhances the speed of service deployment, ensuring that clients can navigate challenges effectively and efficiently. Furthermore, the company’s commitment to innovation and excellence positions it as a leader in the industry, consistently adapting to the evolving needs of its clients.