NeoCertified Secure Email Reviews

Summary: Extremely happy with the service. Everyone in the office feels this is an easy service to keep information confidential.

Positive: I don't have to worry about hackers seeing my emails that have personal information. My employees and clients feel more secure when I use NeoCertified as well.

Negative: The only complaint I have had is the attachments are listed on the bottom of the email and many people are not used to looking for the information at the bottom. They always write me or call me and tell me you forgot to attach my document.

Summary: My experience has been great since 2018 and I referred NeoCertified, to many in my business community.

Positive: It is HIPAA compliant and easy to use. It is good for business and presents a positive business image to your clients. That you care about their personal information, and you have protections in place.

Negative: The only complaint I have received from just a few clients, is that they cannot open it the email and or create a password.

Summary: Excellent product and we have been very happy with for over 9 years. It is user friendly and we have never had any issues.

Positive: NeoCertified has been an amazing product for all our HIPAA compliance needs. We have been clients for over 9 years and have been very happy.

Negative: Some clients are lazy and don't log in to review their invoices.

Summary: Excellent. Have used it for several years. Would recommend it to anyone who uses outlook. Sometimes you have to restart the add-in, but this is rare.

Positive: Ease of use with outlook. Other providers in the dental community are using it and it works seamlessly.

Negative: Remembering password to login into website. Not many cons that I can think of.

Summary: Overall, I find NeoCertified to meet my expectations and provide my need for security and excellent tracking and service.

Positive: In 2019, I became an Independent Supports Coordinator for disabled adults.
I was referred to NeoCertified by a coworker and have never regretted becoming your customer. From the user end, NeoCertified is very easy but also provides the level of security I need as required for my job. I appreciate the ability to track outgoing emails and have not had any problems with sending or receiving emails.

Negative: Occasionally, recipients have not been able to open my emails, but I am able to see when this occurs and therefore am able to follow up on those and/or resend them if necessary. It appears that these recipients just were unable or unwilling to take the step of setting up their code so they can open them, and was not the fault of NeoCertified.

Summary: Excellent! I rarely have a question, but if one did come up, I have always received a quick response, which is very much appreciated.

Positive: Very easy to use, feel confident with this encryption service. I have recommended NeoCertified to many other businesses.

Negative: I do not have anything negative to say about this company or their services.

Summary: Would definitely recommend using for encrypted emails. Have used this service for almost 15 years with very few issues.

Positive: Ease of use for both the sender and receiver. Easy to install and easily follow instructions to use for Outlook email.

Negative: Customer service can take a while to respond if there are issues.

Summary: Overall, we are very satisfied with the service NeoCertified has provided and we appreciate them as a partner.

Positive: We all enjoy the ease of use as it's integrated right into our Outlook.

The value is very good and the customer service is very responsive.

Negative: Of course don't like paying for it. But the value is good.

Summary: NeoCertified is one of the best tools.

I have as a healthcare professional and business leader to coordinate and communicate within and outside of our organization.

Positive: We have been using NeoCertified for over 5 years and it is the perfect solution for secure sharing confidential patient information, financials, proprietary business information and other sensitive communications. It is easy for us and the end users for reading and responding and the price is very competitive.

Negative: I would like the messages to remain in the "inbox" as well as showing up (when we respond) in the "track sent" file. Currently, it often migrates.

Summary: Overall, our experience with NeoCertified has been highly positive. Their reliable security measures, coupled with outstanding customer service, make them an excellent choice for any organization that prioritizes the safety and confidentiality of their communications. We look forward to continuing our partnership with NeoCertified and would recommend them to others in need of a secure, HIPAA-compliant email solution.

Positive: As Living Opportunities, an organization dedicated to supporting adults with intellectual and developmental disabilities, maintaining the privacy and security of our clients' personal health information (PHI) is paramount. In our quest to uphold these standards, we've been using NeoCertified as our primary email client for several years. Our experience has been overwhelmingly positive, and we are pleased to share our thoughts on their service.

First and foremost, NeoCertified's commitment to security is commendable. We have not experienced a single breach since we began using their service. This is a significant achievement, given the sensitive nature of the information we handle daily. Their HIPAA-compliant email solution provides us with the confidence that we are in full compliance with regulations, ensuring our clients' information is protected at all times.

The customer service provided by NeoCertified is exceptional. Whenever we've encountered issues or had questions, their team has been readily available to assist us. Their responsiveness and willingness to help are truly appreciated, making our experience smoother and more efficient.

Negative: However, if there's an area for improvement, it would be the level of administrative control available. While their customer service is excellent, we wish for more control over the software's functionalities. This would allow us to manage certain aspects independently, reducing the need to reach out to customer service for every minor adjustment or question.

Summary: I would highly recommended using NeoCertified. I have been a customer for nearly a decade. It has been useful for my business working in healthcare to ensure that we are able to send encrypted messages that are HIPAA complaint.

Positive: Easy to use and reliable. This has been an effective way for me to contact clients to discuss sensitive information that should not be sent through ordinary email. The feature of being able to withdraw a previously sent email, if it has not been opened yet, has been really useful. Also, it is useful to get notifications when others open an email you sent them.

Negative: Sometimes the emails you send end up in the junk or spam folder of the recipient.

Summary: NeoCertified is the perfect solution for my HIPAA compliant emails. I have been using NeoCertified for many, many years with no issues. It is affordable and easy to use for both myself and my clients. The customer service is stellar! I would highly recommend NeoCertified to anyone looking for secure email transmission.

Positive: NeoCertified is easy for both myself and my customers to use. I send emails with Personal Health Information and this fits my needs.

Negative: I have not had one issue with NeoCertified since I started using this program years ago.

Summary: When sending email with this product, the recipient can easily open and read my encrypted email. I have used other products in the past and have had difficulty with the delivery system.

Positive: Using NeoCertified as an encrypted email delivery system is easy and user friendly. I feel that the information I am sending is protected and compliant with guidelines expected for a medical practice.

Negative: I honestly have not experienced a negative situation with this product.

Summary: Very satisfied and affordable. The ease to use this is definitely helpful for those that are not very techie.

Positive: I really enjoy using this product. The settings are awesome you can set them up to notify you of read and unread emails.

Negative: I would like to be able to set up a stationary on the file.

Summary: I am delighted to commend NeoCertified for providing an exceptional level of security and reliability in their services. Their robust encryption measures and user-friendly interface make communicating with confidence effortless, setting a gold standard in safeguarding sensitive information.

Positive: HIPAA compliant, secure, easy to use.

Negative: n/a