NICE Workforce Management Description
NICE Workforce Management is the industry's best workforce management software solution. This solution delivers the most accurate and actionable forecasts and schedules in the industry. It helps businesses reduce labor costs and achieve their goals through its patented forecasting algorithms. NICE WFM can help you reduce headcount, simplify long-term planning and improve agent engagement. It also helps you increase workforce efficiency.
NICE Workforce Management Alternatives
CommunityWFM
CommunityWFM is an innovative WFM solution which keeps everyone involved in scheduling.
The system was developed with an emphasis on collaboration between remote workforce managers (WFM) analysts and supervisors and agents in order to improve forecasting.
Cloud workforce management software designed for WFM professionals will make them more productive in their jobs.
Save time and money by combining intraday management with automated planning solutions.
Mobile WFM is more important than ever. Community Everywhere is essential for optimizing scheduling.
The mobile solution for agents, WFM professionals, and supervisors to communicate their schedules and work shifts.
Agents can view their schedules in real time directly within the app, so they won't miss any upcoming shifts.
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Vantage Point
Vantage Point, Pipkins' top enterprise workforce management product (EWM), features comprehensive scheduling, forecasting and planning functionality for enterprise-wide, multi-site, contact centre workforce management (WFM), and performance management. Pipkins understands that every contact is important to us. Vantage Point handles all contact that comes into organizations. This includes calls, chats, text messages, e-mails, and back office work items. Pipkins uses our state-of the-art algorithms, which were developed by Dr. James Pipkins. Vantage Point is the most accurate forecasting software on the market. This allows companies to solve complex operational problems in today's multi-faceted, multi-channel workforce management environment. Vantage Point provides organizations with a proven WFM solution that can automate processes and reduce costs.
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Calabrio ONE
Calabrio ONE gives your complete set of tools to unlock the immense value in customer interaction data. Use it to transform your business. One seamless solution combines a fully integrated workforce optimization suite with powerful voice-of-the-customer analytics tools deployed how you choose--in the cloud, on-premises, or in a hybrid environment. All customer interactions across all channels can be captured. Predictive and predictive insights can be extracted. Enhance customer experience, increase employee engagement, and improve operational efficiency. Next, implement customer-centric strategies throughout the business to increase sales, drive innovation, and propel your business forward. Every interaction should be captured. Hear every voice. Record every call, every time. Calabrio ONE seamlessly integrates with the best-of-breed channels systems. A central command center is created for your contact center.
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Eleveo
Global, award-winning contact center compliance and workforce optimization solutions. Compliance recording can help protect your company against theft, litigation, and fines. Eleveo provides coverage for all your needs, from voice calls to land mobile radios. To ensure compliance, you can anonymize or remove details from data. Archive data based on configurable rules or automatic categorization. Monitor your teams' voice interactions with customers. Audit logging of every system action, with simplified extracts for compliance review. Support, sales and back-office business transactions are crucial. You can protect your interests by recording everything in one place. Since decades, we have been recording voice conversations. Our solutions are trusted all over the globe.
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Pricing
Free Trial:
Yes
Integrations
Company Details
Company:
NICE
Year Founded:
1986
Headquarters:
United States
Website:
www.nice.com/products/workforce-engagement/workforce-management
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Product Details
Platforms
SaaS
Type of Training
Documentation
Live Online
Webinars
Customer Support
24/7 Live Support
NICE Workforce Management Features and Options
Workforce Management Software
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce
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