
Numa is the AI Customer Operations System built for dealerships that are tired of losing revenue and customers to broken processes. Every day, service calls go unanswered, advisors spend their time fielding "where's my car?" instead of selling work, and managers only find out about unhappy customers after the bad review is already posted. Numa fixes this at the infrastructure level that can follow-up with your customers automatically and give visibility into customer satisfaction to your advisors, reps, and managers. Operator answers and routes every inbound call so nothing goes dark. Status Updates proactively reaches out to customers so advisors stop drowning in callbacks. Voice AI books appointments automatically so customers never wait. LiveCSI flags heat cases in real time so managers can intervene before a CSI score takes the hit. Opportunities can proactively reach out on declined services, open recalls, and equity moments. And it all runs through one unified system: one inbox, one shared context. The result: recovered revenue, freed-up advisors, and a customer experience that increases CSI and builds loyalty.
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Modernizing communication for your business, our service connects your business number seamlessly with your employees' phones. With an array of incredible features, callers can navigate through a dial menu voiced by professional actors, allowing them to make purchases, listen to MP3s, or reach specific staff members with ease. You can conveniently make and receive calls using your number across various devices without the caller being aware of the multiple lines. Employees benefit from hidden in-house menus, can transfer calls, and send voicemails directly to their email, all through an intuitive dialpad. Implementing these business functionalities requires no additional software or hardware, making it hassle-free. Your dialpad becomes a vibrant tool, enabling the effortless transfer of your business or personal number at the touch of a button. Choose from an array of contemporary voice features tailored for your business or personal line, and we'll handle the activation on your existing phone without any effort on your part. Our commitment is to adapt your number to your evolving needs whenever you desire.
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Vera Suite
Vera Suite is a comprehensive auto dealer compliance software built to simplify regulatory management across every department. Designed specifically for automotive dealerships, it unifies EHS, HR compliance, privacy and safeguards, and advertising, sales, and finance compliance into one platform. Vera Suite replaces fragmented systems with centralized control and automated documentation. Dealerships gain real-time insight into compliance activities, incidents, and training progress through intuitive dashboards. The cloud-based and mobile-friendly system ensures consistency across multiple locations. Built-in automation keeps records current and audit-ready at all times. Vera Suite also includes access to over 400 dealer-specific training courses. Expert consultants from KPA provide guidance that strengthens compliance confidence. The result is safer operations, reduced risk, and improved efficiency.
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SEcureMetrics
SEcureMetrics F&I stands out as the most extensive and user-friendly reporting tool available in the automotive retail sector. By utilizing Certified DMS integration, it delivers immediate insights into the overall performance of dealerships. Complementing this is SEcureAdmin, a robust cloud-based F&I Product Administration Platform that is tailored for growth and peak performance, catering to various F&I product lines. This innovative platform efficiently oversees every facet of F&I product management, spanning from automotive to watercraft, while also minimizing operational expenses. Additionally, SEcureMenu enhances the sales experience by offering a quick, adaptable, and user-friendly presentation tool. Its streamlined interface and intuitive workflow significantly ease the process for Finance Managers, making it an essential asset in today's competitive market. Consequently, investing in these solutions not only boosts productivity but also ensures a more effective engagement with customers.
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