
Numa is the AI Customer Operations System built for dealerships that are tired of losing revenue and customers to broken processes. Every day, service calls go unanswered, advisors spend their time fielding "where's my car?" instead of selling work, and managers only find out about unhappy customers after the bad review is already posted. Numa fixes this at the infrastructure level that can follow-up with your customers automatically and give visibility into customer satisfaction to your advisors, reps, and managers. Operator answers and routes every inbound call so nothing goes dark. Status Updates proactively reaches out to customers so advisors stop drowning in callbacks. Voice AI books appointments automatically so customers never wait. LiveCSI flags heat cases in real time so managers can intervene before a CSI score takes the hit. Opportunities can proactively reach out on declined services, open recalls, and equity moments. And it all runs through one unified system: one inbox, one shared context. The result: recovered revenue, freed-up advisors, and a customer experience that increases CSI and builds loyalty.
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Modernizing communication for your business, our service connects your business number seamlessly with your employees' phones. With an array of incredible features, callers can navigate through a dial menu voiced by professional actors, allowing them to make purchases, listen to MP3s, or reach specific staff members with ease. You can conveniently make and receive calls using your number across various devices without the caller being aware of the multiple lines. Employees benefit from hidden in-house menus, can transfer calls, and send voicemails directly to their email, all through an intuitive dialpad. Implementing these business functionalities requires no additional software or hardware, making it hassle-free. Your dialpad becomes a vibrant tool, enabling the effortless transfer of your business or personal number at the touch of a button. Choose from an array of contemporary voice features tailored for your business or personal line, and we'll handle the activation on your existing phone without any effort on your part. Our commitment is to adapt your number to your evolving needs whenever you desire.
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Grapevine
This comprehensive and feature-rich online platform offers your dealership an all-inclusive "Front-End" suite of user-friendly modules that encompass credit reporting, desking, finance and insurance (F&I), inventory oversight, sales analytics, electronic deal jackets, menu selling, third-party integrations, along with processing for both dot-matrix (impact) and plain paper forms. Grapevine eF&I leverages advanced technology within a browser-based environment, operating on cutting-edge hardware that boasts multiple layers of security and redundancy, all overseen by one of the most esteemed and secure hosting providers globally. This user-centric web solution equips your sales and finance teams with all the essential tools needed for smooth operations. Moreover, our software features capabilities such as automatic calculations for license fees, service contract rating automation, electronic transmission of forms, rapid deal entry with simplified deal "rolling," automatic generation of zip code data, and vehicle information entry through VIN decoding. Users will find that the integration of all these functionalities streamlines workflows and enhances overall efficiency in dealership operations.
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Lot Wizard
A Dealer Management System (DMS) serves as an essential tool for car dealerships, facilitating the management, marketing, sales, and reporting of automotive inventory. Similar to an accounting software, an advanced DMS functions as a central hub within the dealership, optimizing sales and reporting workflows, reducing the need for duplicate data entry, and ensuring adherence to industry regulations. Ultimately, a high-quality DMS allows you to focus on your passion for customer interactions and car sales without getting bogged down by administrative tasks. Efficient data management software significantly reduces your workload and enhances productivity. Lot Wizard is designed for ease of use and can be effortlessly installed by anyone in your dealership, regardless of their technical background. The user-friendly menus are intuitively labeled and readily accessible, making it simple to configure and print necessary forms. Additionally, our exceptional support team based in Pennsylvania is available to assist you, even offering remote control access to your computer when you require assistance. This level of support ensures that even the most complex issues can be resolved quickly, allowing your dealership to run smoothly.
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