Macinpro Description
MacInPro makes it easy to generate timesheets or invoices. Simply select the tasks or projects that you wish to account for and MacInPro will create the document you require. MacInPro provides customer support in minutes. The MacInPro ticketing feature pulls together information from multiple channels and presents it on one, easily readable page. You no longer need to manage e-mails and phone calls. All the data you need is now in one powerful tool. MacInPro also includes a fully-featured task management suite. Our tools allow you to create tasks, assign them and combine them into projects. You can also measure the time spent on each task. This information can easily be exported as a timesheet. MacInPro makes it simple to create a database with re-usable content, and automate the resolution of common user issues. You can also ask your users to provide feedback about their interactions with you and use the data to create the best customer experience.
Macinpro Alternatives
HESK
Thousands of customers use HESK help desk software every day to track, organize, and resolve customer problems. 86% of users claim that the integrated knowledge base has reduced the number of support requests. With the right data at just the right time, customers will be happy. Your team will also be happier. The hassle-free HESK cloud solution makes it easy to get your help desk up in no time. You can help them quickly resolve common issues by addressing them in our knowledge base. They can submit questions or issues whenever they need it. A support ticket is created. Prioritize tickets based on urgency, organize them into categories, and filter them in many ways. You can create staff accounts and restrict their access to certain functionality. This will allow you to see who is working on which ticket. Each support ticket includes details about the request and allows you to talk back and forth.
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vtenext
vtenext, the first and only All-In-One Customer Relationship Management (CRM) equipped with a BPMN engine and AI algorithms.
Avoid departmental silos. They are a productivity killer.
Holistic CRMs are a powerful tool that can improve the efficiency of every business area.
BPMN Engine
This is a natively-integrated tool that, through a graphical interface, allows to automate and digitize any type of business process. It avoids collaborators from doing tasks with low added-value and minimizes time loss and errors.
Artificial Intelligence
Integrated algorithms can make your organization more efficient and effective through:
- automatic tickets, leads classificators
Lead generation chatbot
Chatbot for internal and external support
OCR
vtenext automates marketing, pre-sales, sales, customer service, and project management.
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GeoOp
GeoOp is job management software that small businesses use to streamline their day-today tasks. It's a complete toolkit that helps businesses save 14 hours a week on admin, win more jobs, and get paid faster. GeoOP can assign jobs, create invoices and quotes, fill out timesheets, and integrate with accounting software. GeoOp can replace tedious and time-consuming paper processes that hold back your business. GeoOp is the next-generation app for Trade and Home/Field Service businesses. It allows them to manage quotes, schedule jobs, track job completion, send in invoices, and get paid quicker. GeoOP job management software makes it easier to manage your manual processes online. You can enter client/job information once and manage your jobs from quote through payment, thereby reducing admin/paperwork by up to 14 hours per week
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Richdesk
Richdesk is an asset management and help desk software solution.
Prioritize tickets and assign them to the right agents. Quickly organize ticket queues and capture resolutions for knowledge sharing. Customers and staff can help each other with workflow-driven guidance, online knowledge, service catalog, and status. Automate basic help desk tasks like ticket triage, agent assignment and team notification, SLA Alerting, ticket templates, canned responses, and ticket templates. Upload, track, and manage any asset category using customizable configuration items styles, asset maintenance, and service history. You can view the stats of your customer, agent, and team members. You can also export assets from ticket queues and asset lists with one click. All the features you need for service management, in one place. Self-service portals to reduce repetitive calls. Fully integrated asset management.
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Pricing
Pricing Starts At:
$9.25 per month
Free Version:
Yes
Free Trial:
Yes
Integrations
No Integrations at this time
Company Details
Company:
Macinpro
Website:
macinpro.com
Media
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Product Details
Platforms
SaaS
Customer Support
Online
Macinpro Features and Options
Customer Service Software
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
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