LogMeIn Rescue by GoTo Integrations

SysAid is the next-gen of ITSM, a comprehensive platform with generative AI baked into every element of service management, all wrapped up in an intuitive, fully conversational user experience. Empowering organizations to deliver exceptional service – automagically. This delights employees with a reliable, easily accessible, and incredibly convenient service experience. Frees up admins so they can focus on more strategic tasks. And liberates organizations to unleash their true potential.

Zendesk serves as a robust customer service platform aimed at optimizing support processes and improving the overall experience for customers. With an extensive array of features such as automated AI tools, messaging, live chat, and customizable workflows, it empowers companies to deliver tailored and effective support through various channels. The platform also integrates effortlessly with other applications and offers real-time analytics, enabling organizations to make informed, data-backed choices. Designed to accommodate businesses of any scale—from emerging startups to established corporations—Zendesk prioritizes scalability, security, and the satisfaction of its users. Ultimately, its versatile solutions ensure that companies can adapt their customer service approach to meet evolving demands efficiently.

All-in-one software transforms the way MSPs provide managed IT services to their customers. HaloPSA empowers you to manage your entire service desk with ITIL-aligned, out-of-the box functionality.

1) Customer delight made super easy Manage conversations across multiple channels Deliver fast and consistent customer service across email, phone, chat, WhatsApp Business, and other social media channels from a single view. 2) Boost your agent productivity Cut down on manual and repetitive tasks using advanced automation rules, and solve customer queries faster without increasing your agent strength. 3) Deliver seamless self-service Help customers help themselves by publishing a branded knowledge base and offering instant resolutions using AI-powered chatbots. 4) Stay on top of your CSAT goals Use customizable analytics and reports to track team performance, identify bottlenecks before they snowball, and keep tabs on your team's CSAT goals. Enable frictionless remote work for your support team 1) An intuitive and easy-to-use platform that does not require a complicated onboarding process 2) Cloud-based solution that empowers agents to work conveniently on their laptops or phones 3) 650+ cutting-edge applications that you can easily integrate with and build robust support workflows

ConnectWise PSA (formerly ConnectWise Manage) a robust business management platform, is designed for companies that offer service and support technology. ConnectWise PSA is trusted by more than 100,000 users. It offers a wealth features that enable teams to achieve greater accountability and operational efficiency. ConnectWise PSA includes help desk, billing and time tracking, project management, agreement management, sales and marketing, procurement and reporting tools. ConnectWise PSA™ (formerly ConnectWise Manage) is an award-winning professional services automation (PSA) solution that connects your entire operation. It creates a single view via a single data layer, so you can clarify and streamline what’s actually happening in your business.

LiveChat is the fastest and most efficient way to assist customers. LiveChat is a top-rated live chat and help desk software for businesses. It transforms teams into customer service superstars through its simple and intuitive applications. LiveChat offers a wide variety of add-on modules to support sales and marketing automation, as well as integrations with third party customer relationship management (CRM).

Freshservice is the right choice if you are looking for an IT service desk solution with simplicity. Freshservice is an easy-to-use ITIL service desk from Freshworks that helps businesses modernize IT and other business functions without the complexity and cost. Freshservice provides everything teams need to manage proactive IT services, including asset management, ticketing, configuration management, enhanced impact analysis, robust incident management functions, and more.

Transform your customers into enthusiastic advocates with Campaign Monitor by Marigold, an impactful email marketing and automation solution designed to deliver tangible business outcomes. Crafting effective email campaigns is a breeze with Campaign Monitor, thanks to its user-friendly drag-and-drop email builder and an extensive library of stunning, professionally crafted templates. Additionally, the platform is equipped with a rich array of features that enable you to design tailored customer experiences, develop intelligent segments, and foster individual relationships with each subscriber, ensuring effective engagement. By leveraging these capabilities, businesses can significantly enhance their marketing efforts and drive stronger connections with their audience.

ConnectWise Cybersecurity Management (formerly ConnectWise Fortify) software and support solutions help MSPs protect their clients’ critical business assets. From 24/7 threat detection monitoring, incident response, and security risk assessment tools, ConnectWise Cybersecurity Management solutions remove the complexity associated with building an MSP-powered cybersecurity stack and lower the costs of 24/7 monitoring support staff.

Embrace digital workflows and watch your team flourish. By leveraging advanced solutions, your organization can enhance productivity and foster greater employee engagement. ServiceNow revolutionizes the way work is done, transforming outdated manual processes into efficient digital workflows, ensuring that both employees and customers receive prompt and seamless support. With ServiceNow, you gain access to digital workflows that not only enhance user experiences but also boost overall productivity for both staff and the organization as a whole. Our platform streamlines work complexities through a unified cloud system, known as the Now Platform: an intelligent and user-friendly solution tailored for modern work environments. You can select from our pre-designed workflows or craft custom applications tailored to your needs. Built on the Now Platform, our diverse product portfolio addresses critical IT, Employee, and Customer Workflows, providing the enterprise solutions necessary for a thorough digital transformation. Elevate the experiences you offer and unleash the productivity you seek, now enhanced with native mobile functionalities for daily tasks across your organization. This transition to digital workflows is not just beneficial; it is essential for staying competitive in today's fast-paced business landscape.

SolarWinds Service Desk (formerly Samanage) is an enterprise-level service-desk and IT asset management solution for IT, Human Resources, and Facilities professionals who need a clear and intuitive way to manage requests. The platform is fully customizable and allows users to collaborate on difficult tasks and share ideas via the in-app "whiteboard". SolarWinds Service Desk can be used by businesses to manage hardware and software, organize and manage licenses and contracts, detect risks, keep up-to date with licensing compliance, and many other functions. SolarWinds Service Desk understands how to manage services within your company. Your employees will be provided with world-class service and you can minimize the impact that incidents have on your business. To ensure that employees have the right tools to do their jobs, keep track of each asset.

Cayzu is the best help desk software for small and medium-sized businesses. Cayzu is a platform for small and mid-sized businesses that want an easy, intuitive, and beautiful way to provide and get instant customer support. The platform features integrated communications (emails, social, voice and chat), automated workflows and rules, mobile apps and branded self-service portals. There are also app integrations, reporting, analytics, and other useful features.

Enhance your customer service experience with Salesforce Service Cloud, the premier and most comprehensive application for customer support worldwide. This platform equips businesses with an extensive array of features that facilitate assistance to clients across their preferred communication channels, including phone, email, chat, and SMS. Some of its standout capabilities encompass a lightning console, efficient case management, omni-channel routing, telephony integration, video chat options, and social media customer service, among others. With such powerful tools at your disposal, you can ensure that your customers receive the personalized care they deserve, no matter where they are.

Experience seamless voice conferencing that accommodates up to 500 participants at any time. Effortlessly schedule meetings straight from your Outlook calendar and manage your calls online with features like mute controls and call locking. You can initiate or join an audio conference with a single tap, and this service is available for free on both iPhone and Android devices. Participants can dial in using toll and toll-free numbers from over 50 countries, making it accessible to a wide audience. For convenience, conferences can be saved as MP3 files for simple storage and playback. However, when a standard conference call isn't sufficient, GoToMeeting provides enhanced solutions; their video and conference bridge services allow you to connect to team or client meetings from virtually anywhere while sharing your screen instantly, regardless of whether you're on a desktop or mobile device. Furthermore, attendees have the option to activate their webcams, facilitating a more personal interaction that enhances professional connections. Elevate your team and client communications beyond mere voice calls with the comprehensive video and conference bridge services offered by GoToMeeting, ensuring that every meeting is productive and engaging.

IncidentIQ is committed to supporting teaching, learning and asset management by transforming technology support, asset administration and services delivery to meet today's needs of K-12 schools. IncidentIQ is digitizing service delivery in K-12 schools to empower teachers, students, and support staff. IncidentIQ is revolutionizing how school districts offer and manage services, from help desk ticketing to IT asset management and maintenance work orders. Get learning devices into students' hands quickly. You can quickly check out devices. You can track previous ownership and storage location. Asset management tools for enterprises, designed to handle the complexity of today's K-12 technology. Asset management software allows you to keep track of important asset information in real time. This software reduces administrative costs, streamlines the service management process, and gives you greater visibility into asset usage.

Our distinctive multi-factor authentication (MFA) solution not only minimizes the chances of network interruptions and data breaches due to lost or compromised credentials, but it also offers this essential functionality entirely via the Cloud, ensuring straightforward setup and management. AuthPoint transcends conventional 2-Factor Authentication (2FA) by exploring innovative methods to accurately verify users, and our extensive ecosystem of third-party integrations allows you to leverage MFA for enhanced access protection. In essence, WatchGuard AuthPoint is the ideal solution at a crucial moment, making MFA accessible for businesses that urgently require it to thwart potential attacks. By utilizing a push notification, QR code, or one-time password (OTP) as an extra verification step, AuthPoint ensures that identity confirmation is robust, while our mobile device DNA technology verifies the authorized user’s phone before granting access to systems and applications. This means that any intruder attempting to replicate a user’s device to infiltrate a secure system would face immediate barriers. As a result, organizations can operate with increased confidence, knowing that their security measures are both advanced and effective.

Enhance customer experiences with full transparency through infrastructure-as-code solutions. Blotout's SDK equips businesses with familiar analytics and remarketing capabilities while prioritizing top-notch privacy for users. Designed to comply with GDPR, CCPA, and COPPA right from the start, Blotout’s SDK leverages on-device, distributed edge computing to conduct analytics, messaging, and remarketing without compromising personal data, device identifiers, or IP addresses. Achieve comprehensive customer insights by measuring, attributing, optimizing, and activating customer data with total coverage. It is the only platform that seamlessly integrates the entire customer lifecycle by consolidating event data along with both online and offline sources. Cultivating a trustworthy data relationship with customers fosters loyalty and ensures adherence to GDPR and other international privacy regulations, thereby enhancing your brand's reputation.

Meltano offers unparalleled flexibility in how you can deploy your data solutions. Take complete ownership of your data infrastructure from start to finish. With an extensive library of over 300 connectors that have been successfully operating in production for several years, you have a wealth of options at your fingertips. You can execute workflows in separate environments, perform comprehensive end-to-end tests, and maintain version control over all your components. The open-source nature of Meltano empowers you to create the ideal data setup tailored to your needs. By defining your entire project as code, you can work collaboratively with your team with confidence. The Meltano CLI streamlines the project creation process, enabling quick setup for data replication. Specifically optimized for managing transformations, Meltano is the ideal platform for running dbt. Your entire data stack is encapsulated within your project, simplifying the production deployment process. Furthermore, you can validate any changes made in the development phase before progressing to continuous integration, and subsequently to staging, prior to final deployment in production. This structured approach ensures a smooth transition through each stage of your data pipeline.