Chatstack Description

Chatstack stands out as the premier choice for self-hosted PHP live chat software, offering numerous advantages that surpass those of rival live chat platforms. It is designed to be easily integrated into your website, utilizing PHP and MySQL for seamless installation, which is particularly beneficial for users without technical expertise. With its intuitive interface, you can effectively communicate with your customers and swiftly address their inquiries, fostering strong customer relationships. The absence of subscription fees and ongoing monthly costs makes our online chat software an incredibly budget-friendly solution for enhancing customer service on your website. You can fully personalize the live chat widget or optional popup client window, incorporating your brand's logo, color scheme, and customized welcome messages to enhance user engagement. For those seeking a more tailored experience, advanced customization options are available through the modification of template CSS files, allowing for a completely bespoke design. Moreover, Chatstack is compatible with major operating systems, providing dedicated applications for Windows, Mac, and Linux, ensuring that your entire team can access the software effortlessly across all their devices. This flexibility and ease of use make Chatstack an indispensable tool for businesses aiming to improve their online communication strategies.

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Pricing

Pricing Starts At:
$149 one-time payment

Integrations

API:
Yes, Chatstack has an API
View Integrations

Reviews - 1 Verified Review

Total
ease
features
design
support
See More Reviews Write a Review

Company Details

Company:
Chatstack
Headquarters:
Australia
Website:
www.chatstack.com

Media

Chatstack Screenshot 1
Chatstack Screenshot 1 Chatstack Screenshot 2 Chatstack Screenshot 3
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Product Details

Platforms
Web-Based
Windows
Mac
Linux
iPhone App
iPad App
Android App
On-Premises
Types of Training
Training Docs
In Person
Customer Support
Business Hours
Online Support

Chatstack Features and Options

Live Chat Software

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Chatstack User Reviews

Write a Review
  • Name: Eric S.
    Job Title: V.P. Sales | Digital Marketing
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: User, Administrator
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Extremely buggy and poor service

    Edited: Sep 28 2023

    Summary: Poor experience overall!!

    Chatstack is designed to do many things including but not limited to answering customer questions and help increase sales. Because it is so full of bugs and has so many technical issues consistently it has become impossible to correctly answer questions and gain sales from potential and existing customers that use our Chatstack live help.

    Positive: Easy to use when it works.

    Fixed fee for unlimited websites (I am grandfathered in under an old plan).

    Negative: Chatstack is a one-person operation that has very long delays in responses with the same person responding to all types of support and sales requests.

    Chatstack desktop and iPhone versions are CONTINUOUSLY buggy and the owner never resolves the problems 100%.

    My patience has run out!

    Do not use Chatstack unless you want a poor-quality product and poor, slow service!

    Read More...
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