Kaleyra Integrations

Zendesk serves as a robust customer service platform aimed at optimizing support processes and improving the overall experience for customers. With an extensive array of features such as automated AI tools, messaging, live chat, and customizable workflows, it empowers companies to deliver tailored and effective support through various channels. The platform also integrates effortlessly with other applications and offers real-time analytics, enabling organizations to make informed, data-backed choices. Designed to accommodate businesses of any scale—from emerging startups to established corporations—Zendesk prioritizes scalability, security, and the satisfaction of its users. Ultimately, its versatile solutions ensure that companies can adapt their customer service approach to meet evolving demands efficiently.

Salesforce provides tailored CRM solutions with Starter Suite and Pro Suite, designed to support small businesses at every stage of growth. Starter Suite delivers a simple yet powerful way to unify marketing, sales, customer service, and commerce through an intuitive platform that includes AI-powered features and a 30-day free trial. Pro Suite expands on these capabilities with advanced automation, customizable workflows, enhanced pipeline visibility, real-time chat, and integration with a broad ecosystem of apps on AppExchange. Whether you need a streamlined CRM or a more robust tool to handle complex business processes, Salesforce offers scalable options that grow with you. Both suites come with marketing campaign tools, service automation, and ecommerce capabilities, helping you find leads, close deals, and delight customers efficiently.

Zoho CRM offers a simple and clean interface layout with a variety unique features that increase lead conversion rates. The CRM has an intuitive dashboard that allows you to run'macros' that will streamline the way a lead is contacted. This will also allow you to track the progress of a sale. Administrators can monitor missed opportunities, best performing agents, and make business-impacting decision using the sales report function.

Google Workspace, the enhanced version of G Suite, brings together all the essential tools you need to boost productivity in a single, user-friendly platform. This integrated workspace simplifies your workflow, allowing you to focus more on your tasks rather than on managing them. With advanced AI and search capabilities, Google Workspace enables you to prioritize what truly matters while it takes care of the rest. You can work seamlessly from any location and on any device, even without an internet connection, thanks to customizable tools designed to cater to your team's specific requirements. Just like G Suite, Google Workspace offers bespoke email solutions for businesses along with a suite of collaborative tools, including Gmail, Calendar, Meet, Chat, Drive, Docs, Sheets, Slides, and Forms. Explore our assortment of plans tailored to address your distinct business needs, and find the one that aligns best with your goals on our pricing page. Experience how Google Workspace can transform the way your team collaborates and achieves success.

Selling can be difficult! It can be difficult to sell. However, having a clear plan, a supportive environment, and a sales CRM software can help you make it easier. Kylas can help you identify the right sales opportunities and support your sales efforts to increase success. It is essential to keep track of your opportunities and engage with them frequently to convert leads to deals, contacts, and companies. Kylas allows you to quickly search and filter your results. It also gives you a 360o view all your Leads. Deals, Contacts, Companies, and Leads - the core pillars of your Sales Pipeline. Kylas allows you to quickly capture leads from different sources and understand which ones can be converted into deals. Effective Sales Pipeline Management will ensure that your sales deals don't go sideways. You can create multiple and fully customizable lead and deal pipelines with multiple stages that meet your needs.

WebEngage, the best-in class marketing automation software suite, helps businesses-to-consumer companies (B2C) increase user retention and drive higher revenues. WebEngage is cloud-based and easy-to-use. It allows businesses to manage cross-channel communication with customers. They can send messages via SMS, Emails, SMS, mobile Push Notification, web push Notification, on-site alerts or in-app messaging. This solution allows cross-device tracking, live segmentation and deep data personalization. WebEngage's Journey Designer allows businesses to create complex lifecycle campaigns efficiently.

With the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible. This is where businesses use Freshchat's powerful messaging platform to service their customers on various digital channels using a blend of automation and human assistance. Freshchat offers: -Unified inbox experience to manage conversations across digital channels -Best-in-class AI chatbots that focus on intent and engagement -Proactive messaging using hyper-targeted rich media campaigns -Intelligent load balancing and auto-routing capabilities -Seamless integrations via a rapidly growing app marketplace and custom APIs -Highly resilient architecture built on AWS and certified with industry compliances Languages supported: Arabic, Assamese, Bengali, Bosnian, Bulgarian, Catalan, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Dutch, Danish, English, Estonian, Filipino, Finnish, French, German, Greek, Gujarati, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Italian, Japanese, Kannada, Khmer, Korean, Latvian, Lithuanian, Malay, Malayalam, Marathi, Norse, Norwegian, Odia, Polish, Portuguese, Punjabi, Romanian, Russian, Serbian, Slovak, Slovenian,

Discover the ultimate FREE and open-source eCommerce solution tailored for your business needs. It encompasses all the essential tools required to establish, grow, and manage your online store effectively. The open-source nature ensures transparency and flexibility, allowing you to customize as needed. With OpenCart, you gain access to free downloads and regular updates without incurring any monthly fees. Its built-in SEO features enhance your store’s visibility, while product, customer, order, tax rule, and coupon code management are made simple. You can choose from an extensive range of modules and themes to elevate your store's capabilities. OpenCart also provides either free community support or dedicated commercial assistance to ensure you have help when needed. Furthermore, the OpenCart marketplace boasts over 13,000 modules and themes, giving you the tools to kickstart and scale your business effectively. You’ll discover stunning themes suitable for various industries, alongside service integrations, payment solutions, shipping options, social media tools, marketing features, accounting systems, reporting tools, sales capabilities, and multilingual support. Additionally, it seamlessly integrates with the most popular payment gateways and shipping methods available worldwide, providing a comprehensive eCommerce experience. With OpenCart, you're not just starting a store; you're laying the foundation for future success.

Ngage is a staffing agency software all-in-one by Arca24: ATS based on AI CV Matching cross-language capable of identifying the matching between profiles and job ads in 6 different languages, even if CV and offer are written in different languages + CRM, a complete customer relationship lifecycle management solution + powerful Reporting System. It reduces time for recruiting, manages all customer data, keeps track of the feedback received and simplifies the administration of candidates hired. Ngage has an Applicant Ranking System with a built-in semantic search engine, which enables organizations to sort candidates by skills and identify professional job titles across resumes. Ngage includes a Customer Relationship Management (CRM) module, which allows recruiters to manage active clients and prospects, view customer activities and feedback, store contact information, and communicate with candidates via email and text messages. Ngage includes KPIs Analysis Module to monitor team and business performance. Ngage offers a Contracts & Invoices Module to manage quotations, contracts, timesheets, invoices and salaries.

Talentum by Arca24 is a complete HR software, developed to acquire, manage and optimise the workforce - ATS is based on AI CV Matching cross-language capable of identifying the matching between profiles and job ads, even if CV and offer are written in different languages. The software displays the list of candidates sorted by degree of compatibility, considering both passive candidates present in the CV database and active candidates who have applied for a given job offer. An integrated multiposting tool, a web platform for automated video interviews, tests for assessing both hard and soft skills, over 50 selection filters, a reporting tool and an integrated agenda are included into your recruiting software. - Onboarding software to define the company organisation chart, roles, competencies and expected employee behaviours. - Performance Management Module allows the collection of continuous feedback for more accurate evaluation. Four different evaluation events provide a 360-degree view and to get a picture of personal and departmental work sentiment.

Every business-to-business company should implement an eCommerce solution to boost sales and enhance profitability. You can set up your dealer or customer portal for self-service ordering in under two weeks, significantly reducing both time and expenses. This efficient customer portal is designed for B2B clients, allowing them to place orders conveniently at agreed-upon prices from any location. While meeting with clients, your sales representatives can effortlessly take orders online using their mobile devices and check inventory levels in real-time. Additionally, they can generate digital quotes, ensuring complete visibility throughout the sales process. This level of transparency enables your team to close more deals effectively. Moreover, your customer support and field service teams will be able to respond swiftly and resolve issues efficiently, further enhancing customer satisfaction and loyalty. Establishing such a system not only streamlines operations but also fosters better relationships with your clients.

Extensive authorization facilities, role-based permissions, individual permits Complete control over master data, on-the fly add/edit any employee or vendor, vehicle driver, guard, and what not. More than 200 configuration options are available to implement organization policies and control transport flow. Most controls at facility level, with some at individual shift level. Roster control and visibility, including capacity ceiling at shift level, and employee request control at the shift level. Multiple routing algorithms are available to suit different business situations. You can also add/edit employees from the console. High vehicle utilization and employee satisfaction built-in. Extensive financial analytics, including vendor wise and site wise, vehicle wise and route wise, employee wise and project wise, cost centre wise billing, as well as many other.

Free engineering teams from the burden of overseeing notification infrastructure while enabling product teams to take charge of notification workflows. Centralize the management of templates across all channels via a unified interface. Gain AI-driven insights into omni-channel messaging that can significantly enhance engagement. Oversee workflows and service providers without needing to modify the code. Dispatch high-volume notifications seamlessly without encountering scaling challenges. Collaborate effectively by managing channel-specific templates for every communication in a single location. Achieve full deliverability with intelligent routing mechanisms and failover protocols. Streamline the management of your integrations, templates, routes, and workflows in one central hub. Access real-time analytics, comprehensive reports, and actionable insights right out of the box. Fyno offers substantial value throughout your organization while consolidating logs from all communication channels and service providers. This eliminates the need to log into various platforms for information. With Fyno's in-app SDK, deploy a customizable notification center within your applications, tailored to align with your app's design. This powerful tool not only enhances communication but also fosters a more cohesive workflow across teams.

Raven serves as a centralized hub that simplifies the management and tracking of transactional messages across various mediums such as email, SMS, push notifications, and WhatsApp. With integration capabilities for over 40 leading providers spanning 10 different channels, users can oversee all forms of communication through one cohesive API. The platform includes a user-friendly no-code template editor, which facilitates the creation and modification of notification templates without the need for deployment, allowing for uniform content across different channels. Its advanced orchestration features enable users to configure fallback options, retries, and routing based on individual user preferences, ensuring that important notifications are delivered on time. Additionally, detailed logs and analytics offer valuable insights into performance across all channels, providers, and notifications, aggregating information from various vendors into a unified dashboard. To begin utilizing Raven, users need to connect their service provider, set up notification workflows, and activate communications through the Raven API, making the process both efficient and straightforward. In this way, Raven not only enhances communication efficiency but also empowers users with the tools needed for effective engagement with their audiences.

Captivate your audience with expertly tailored campaigns that span various channels such as email, display, search, web, video, and mobile. Oracle Eloqua provides marketers with top-tier tools for lead and campaign management, enabling them to connect with the right audience at the optimal moment during the buyer’s journey, all while delivering real-time analytics and insights. The appropriate marketing automation solution can significantly enhance how businesses and marketers interact, boost efficiency, and reveal immediate insights to maximize return on investment. Yet, the effectiveness of demand generation, email marketing, and lead management relies on sophisticated and integrated platforms that can track potential customers across every digital channel, ensuring timely, personalized, and outstanding customer experiences. Furthermore, it raises an important question: how does your business's marketing automation software and maturity compare to that of your industry competitors? Understanding this can help identify areas for improvement and innovation.

Optimize corporate spending and payment processes with a comprehensive all-in-one platform designed for diverse business expenditures. This platform offers a variety of corporate cards, supported by an intuitive DIY interface. The digital onboarding is straightforward, allowing for rapid card creation as needed. Tailor cards for specific business purposes and easily allocate them along with spending limits to various teams, branches, and departments. Control usage with predefined limits that align with business requirements. The innovative purchase card program enables quick credit assessments, allowing businesses to launch operations swiftly. Enjoy the benefits of collateral-free revolving credit lines, maximizing your balance sheet's potential. The process demands minimal documentation and incurs no foreclosure fees. Experience flexible credit and billing cycles that cater to your unique requirements. Transition to a secure, digital approach to managing expenditures, making payments for marketing, cloud services, subscriptions, and beyond. Ensure secure global transactions through single-use cards, and manage card activities effortlessly using interactive dashboards. Additionally, utilize these cards to efficiently handle payments for suppliers, utilities, rent, taxes, and other business obligations. This platform not only streamlines expenses but also empowers businesses with enhanced financial control.

Gnani.ai's AI-driven virtual assistant is a powerful and adaptable solution aimed at greatly improving customer interactions while simultaneously lowering operational expenses. This platform provides a low-code/no-code interface with more than 100 pre-configured workflows, enabling organizations to launch their services in under a week. It accommodates over 40 languages, guarantees immediate responses, and achieves a remarkable 70% cut in operational costs. Thanks to its sophisticated natural language understanding (NLU) features, it can effectively manage queries with multiple intents and entities, maintaining over 90% accuracy. Additionally, the system incorporates continuous unsupervised learning, which guarantees that the virtual assistant evolves and enhances its performance over time. With such impressive capabilities, businesses can expect not only efficiency but also a significant boost in user satisfaction.

Armour365, a cutting-edge voice biometrics solution from Gnani.ai, serves as a robust security platform aimed at thwarting fraud, improving customer satisfaction (CSAT), and lowering operational expenses. It boasts a sophisticated fraud detection system that can identify various threats, including anti-spoofing measures, synthetic voices, and replay attacks. The technology accommodates both active and passive biometric methods, requiring merely under one second of spoken input for effective authentication. Additionally, it provides dynamic passphrase options, supports multiple languages and text formats, and integrates effortlessly across various communication channels. Noteworthy advantages of this platform include a reduction in average handling time by more than 60 seconds, an 80% enhancement in fraud detection capabilities, and a boost in CSAT scores exceeding 30%. Moreover, its versatility ensures that organizations can adapt it to their specific needs without compromising security.

In today's world, customers are highly engaged across numerous platforms, making it essential for brands to adopt technologies that capture the authentic "Voice of the Customer (VoC)." Conventional contact center solutions tend to concentrate primarily on voice analytics, often overlooking vital insights that arise from non-voice interactions. Gnani's AI-powered, machine learning-based omnichannel analytics extracts profound customer insights from diverse sources and delivers them in a way that facilitates actionable improvements in customer experience. By leveraging these advanced tools, brands can ensure they remain responsive to customer needs across all channels.

The "for All" platform was designed to accommodate a new breed of "citizen campaigns managers" who do not require any technical knowledge. Training for 50+ use-cases can be done on the move (10 minutes) to ensure seamless conversations throughout the customer journey. Train bots to be deployed seamlessly across 15+ channels, including telephony and web, social media, WhatsApp, and more. Our templates are ready to use for industries like banking, insurance and automotive. Teams can save time and energy. Web SDK and channel-specific integrations make it easy to deploy bots designed for multiple channels in minutes. Add images, docs, short links, carousels, etc. Make text conversations visually engaging for your customers. This unique feature allows the conversion of text between languages without the need to type manually in each language.