Jotform Reviews

Summary: If you're looking for a reliable and customizable online form builder for your business, Jotform is an excellent choice. With its drag-and-drop form designer, extensive library of themes, and vast selection of widgets, you can easily customize your forms to fit your exact needs. Whether you need to collect customer feedback, process payments, or track employee performance, Jotform has the tools you need to get the job done.

While Jotform has some drawbacks, such as a potentially overwhelming interface, imperfect integration with Google Sheets, and a confusing support center, these issues can be easily overcome with some patience and persistence. Overall, Jotform is a powerful and flexible online form builder that can suit any type of data collection needs. Its ease of use, affordability, and extensive features and integrations make it an ideal choice for individuals and small businesses alike.

By choosing Jotform, you will have access to a versatile and efficient online form builder that can help you streamline your data collection and processing. With its drag-and-drop form designer, extensive library of themes, and vast selection of widgets, you can easily customize your forms to fit your exact needs. Additionally, Jotform's generous free plan, affordable paid plans, and wide range of integrations make it an ideal choice for businesses of all sizes. While it may have some drawbacks, Jotform's benefits far outweigh its shortcomings, making it a reliable and customizable online form builder that I would recommend to anyone looking to improve their data collection processes.

Positive: Jotform is an exceptional platform that offers a multitude of benefits to businesses of all sizes. One of the standout features of Jotform is its drag-and-drop form designer, which makes it easy to create and customize forms without any coding knowledge. This feature is especially useful for small business owners who may not have the resources to hire a web developer or designer.

With Jotform's form designer, you can add different types of fields, widgets, conditions, and logic to your forms. This means that you can create forms that are tailored to your specific needs, whether you're collecting customer feedback, processing payments, or conducting surveys. Additionally, Jotform offers a huge library of themes, which you can use to further customize your forms or you can create your own theme from scratch.

One of the most appealing aspects of Jotform is its generous free plan, which includes 5 forms, 100 submissions, 10 payments, and 100 MB of storage per month. This is a great option for small businesses or organizations that have limited form creation and submission needs. Moreover, the free plan removes the Jotform branding from your forms, which is a nice touch that helps to maintain your brand identity.

For businesses that require more features and capacity, Jotform's paid plans offer reasonable pricing and added benefits. The paid plans include additional submissions, payments, and storage capacity, as well as access to features such as HIPAA compliance, advanced form analytics, and custom branding. This means that businesses can scale up their form creation and submission needs as they grow, without having to switch to a different platform.

In addition to its impressive form creation and submission capabilities, Jotform also integrates with many popular platforms and apps. This includes PayPal, Square, Mailchimp, Google Sheets, Dropbox, Zapier, and more. Integrating Jotform with your existing workflows and tools is incredibly easy, which means that you can start using Jotform without disrupting your existing processes.

One of the most exciting features of Jotform is its smart PDF feature, which allows you to import and populate PDF forms with your data. This feature is incredibly useful for businesses that deal with a lot of paperwork, as it saves time and reduces the risk of errors. Additionally, you can export your form responses as PDF files or send them via email, which means that you can easily share data with your team or stakeholders.

Lastly, Jotform has a responsive and helpful support team that can assist you with any issues or questions. Whether you have technical difficulties or need guidance on how to use a specific feature, Jotform's support team is always available to help. Moreover, Jotform provides access to a community forum, knowledge base, blog, video tutorials, and webinars, which offer additional guidance and tips for using the platform effectively.

Negative: While Jotform is a highly functional and versatile platform, it does come with a few drawbacks that users should be aware of. One of the main disadvantages of Jotform is that it can be overwhelming at first due to the sheer number of options and features it offers. This can make it difficult for new users to find the right template or theme for their needs, and they may need to spend some time exploring and experimenting with the software before they become comfortable with it.

Another disadvantage of Jotform is its integration with Google Sheets, which is not always perfect. Some users have reported issues with data not syncing properly or records being missing. This can be frustrating and may require users to check their spreadsheet regularly to make sure everything is updated correctly.

Jotform's website also has a confusing support center that is not easy to navigate. Users may find it difficult to find the relevant information or solution for their problem, and they may need to contact the support team directly or search on Google for answers. This can be time-consuming and frustrating, especially for users who are not familiar with the platform or its features.

In addition to these drawbacks, some users may find that Jotform's pricing structure is not as flexible as they would like. While the free plan is generous, it does come with some limitations on the number of forms, submissions, and payments that can be made. Users who require more features or capacity may need to upgrade to a paid plan, which can be costly depending on their needs and budget.

Another potential disadvantage of Jotform is that it may not be suitable for businesses or organizations that require a high level of security and compliance. While Jotform offers some security features, such as SSL encryption and data backup, it may not meet the strict requirements of industries such as healthcare or finance. Users who require HIPAA compliance or other regulatory certifications may need to consider alternative platforms that offer more robust security features.

Summary: Clients have been able to easily register when looking for real estate solutions within my company. With Jotform forms I have been able to store a large number of contacts with my clients and be able to share the data with the CRM team through integration so that my clients can have great support from my company.

It has also helped me when visitors to my website register in the subscribe section to obtain more news regarding property offers, at the time of subscriptions I send my different subscribers a form so that they tell me the possible characteristics of future properties and thus have a closer follow-up and also know what you are looking for when you want to buy a property.

It is practical to be able to use this platform for data collection to put together the different contracts with clients since they only have to fill in the fields and they will instantly have a document ready to print and sign without any complications. This is how I optimize the way in which I complete contracts with clients, since I don't have to go through tedious paperwork processes, but rather it is simply the clients who fill out everything and thus are sure that everything is correct. In addition, these documents are automatically sent to my company and in the event of a failure, the form can be sent again by editing the incorrect parameters and everything will return to normal.

Likewise, I have been able to collect necessary documents from clients with simple steps with the forms of this platform since I do not need to send emails manually since everything is integrated with the email platform which the client only has to upload what is required and to my company only It would be up to you to review and approve said document in order to validate any transaction that is going to be made within my company between the different clients, both buyers and sellers. This is how I keep the workflow smooth and smooth, keeping everything running smoothly, keeping customers happy and providing a good experience.

Positive: The creation of the forms was extremely easy, with drag and drop I can now add the different elements where the different questions of my form will be located. I have everything necessary to create forms, including conditional questions and questions that depend on the answers to other questions, this gives me a sea of possibilities when creating complex forms without having any limitation.

I got good answers from Jotfrom technical support, I had complete customer service when I needed solutions to be able to correctly implement this platform within my company. The best of all is that the response time was too short since I sent my requests, when I sent my concern I received a ticket that companies with good technical support always throw automatically and after a couple of minutes I was already aware someone on the other side of the screen solving my concerns.

It can be integrated with multiple platforms to achieve automation, thus being able to have a complex integration. In my case, I was able to easily integrate with MailChimp without a problem when sending forms to subscribers to be able to complete their subscription or registration within my internal system, thus being able to have potential clients to scale my company being able to reach more people.

Barcodes can be uploaded to the forms, this is very important to companies that use coupons, discounts or offers on their products or for any other market research thing. Not only a barcode, but also some required proof or document that identifies the person who completes a form in case verification is required or added to a database, a basic example could be the registration to enter a company or the registry of a university tuition. There are many possibilities to use Jotform forms.

Negative: One overly negative downside to this platform is the cost when comparing other sites that offer form creation and submission. It is too expensive, even for the basic plan it tends to be expensive for an average company, the number of shipments is minimal for the large amount of money paid monthly and the creation of forms seems like a joke. I would prefer that those who manage the Jotform platform rethink their prices because they are the least competitive in the forms market.

The form templates are too sparse, making it not very intuitive to start with this platform when you don't have knowledge of how to structure a form well. The templates that Jotform has are very simple, anyone with basic knowledge of this platform could create something similar in a matter of minutes, so they should have more elaborate templates depending on the theme chosen to have more diversity and ease for users when using this platform for the first time.

The tool that allows you to export data to a spreadsheet is not so practical when it comes to already having a pre-established template to do data analysis in Excel or some platform to display graphs of the results obtained. So I would like there to be a section on what to export and in what order each cell of the results information should go. In addition, I would also like the integration of Excel or some other data analysis platform, so that I do not have to edit everything manually, but rather it is an automated process.

I would like it to include more payment widgets such as digital wallets in order to facilitate the payment process for people who manage the different payment methods that currently exist. For me it would not be a problem to receive a payment through Skrill when I implement a payment section within my forms, so not only base myself on the typical payments such as credit card or PayPal but go further and have a great diversity for my clients.

Summary: I find myself coming back to JotForm for many different projects. I would highly recommend it.

Positive: JotForm is a great product to use. It is very easy to make any custom forms or find a template that fits your needs.

Negative: The customer service is good but it is slow.

Summary: Great experience, could not do it without it. While the use for the end user is easy it could be a little more user friendly to the people setting it up.

Positive: Saves time, money and create efficiencies. It is user friendly (for the end user), answer come through instantly and that is great.

Negative: hard to work why certain things do not work at times. Have had little down time but when we had it we had to find out ourselves that JotForm was having issues.

Summary: Overall, is very useful, most of the things we need to do in our company we have a form or use JotForm for it.

Positive: It's very customizable. I like the number of submissions we can make and how it integrates with most of our platforms.

Negative: I have issues constantly with the integration with Google Sheets and JotForm, some submissions don't go through, but after that, is a very good platform.

Summary: There are definitely some kinks, but overall, this service has helped save time and energy since we are getting over 300+ submissions per week. Some things that would change this service to a 100% for me, would be if all submissions are sent via email, as we are often missing several. Also, sometimes the email that is sent is completely missing data, which causes us to have to search for their entry onsite. Obviously, it's not a complete turn-off, but if not caught , this causes issues.

Positive: Since we are updating our form weekly, the actual updating process is pretty seamless. There's several different features that are convenient, but also some that don't work as best as they can.

Negative: Sometimes Data is not sent with all fields present, or even worse, not sent to us via email at all. Autofill can also not work at its best ability. often, which can skew data.

Summary: Super customizable with CSS and the support team helps to provide custom CSS when needed.

Positive: Easy to embed into our website.

Negative: I don't have CSS knowledge which makes a lot of things hard. Fairly ugly out of the box user interfaces

Summary: Pre built templates like form templates, card form templates are available which can be used in building or creating forms very easily and quickly. Some of its main features are assign forms, mobile forms, secure forms, HIPPA forms, pdf editor, online payment, reports builder etc. Seamlessly integrates with email and web site.

Positive: Jotform is an easiest way to build a form online. This software can create and publish forms from any device. Highly customisable features. Automatic daily works. Save lots of time and energy and efforts. It also helps in collecting payments online with security. Easy to install, publish and setup.

Negative: Feature rich with customisable interface software. No cons till now.

Summary: My overall experience with the platform has been pleasant. Jotform forms have allowed me to collect a large amount of information without having to use cumbersome paper copies and then transfer the information to the computer to perform the corresponding metrics. Apart from that, the forms can be sent to the participants once they have been completed, thus making it easier for the different employees to track them as well as the people who filled out the forms. Jotform has become one of the indispensable tools when it comes to integrating different platforms within our projects since it provides us with specific functions that speed up the work process and the completion of projects. In addition to integrating very well with project management platforms, it also integrates with the platforms that are linked to the projects, so everything is a great feedback thanks to the synchronization of information that it allows. So I can say that the integration with this platform within my company has been a very excellent overall experience.

Positive: I cannot ignore the ease with which the user interface can be handled, I did not need extensive tutorials to be able to navigate within this platform. Even though it has advanced functions, there is no need to use all the tools that Jotform offers, everything can be done easily if you need to do simple tasks related to the creation of forms. It has a variety of templates that give me the ease of quickly choosing how I want to ask the questions, it also allows me to customize these templates and save them for future forms and even more so when the information is similar but with updated data or new information to be collected. I also like that the participants of the forms only receive a direct link to the form without the need for them to download anything additional or register, it is enough to simply fill out the form and once completed this is sent to the respective creators to later be analyzed according to the needs of each user. In addition, the form reports are fully detailed, thus providing a large amount of useful information for the subsequent data processing obtained by sharing the forms.

Negative: I have not had any problems with this platform as it has been a pleasure to use. The only negative point I could see is that it allows coding in the forms but this can be confusing. Another problem, if you can call it that, is that you cannot create a collaborator to edit the entries as it is only possible if you are an administrator, which I do not find very convenient if you are working in a team. The cost would be a drawback as it is a bit high compared to other alternatives that meet the same characteristics as this platform.

Summary: Jotform is an effective and robust tool for improving efficiency and security in data collection and management, improving responsiveness.

Positive: Jotform allows you to create custom forms quickly and efficiently. This is useful for data collection, internal surveys and incident reporting, ensuring that information is captured in a structured manner. In addition, the automatic notifications feature ensures that teams are immediately alerted to form responses

Negative: The learning curve for non-technical users can be challenging, especially if they must customize complex forms.

Summary: Creating Forms and Survey is not an easy task rather it was an Time consuming task for which Jotform has solved.

Positive: Wide range of plugins are available within the library which help for creating forms with powerful features such as payment collection, Sending SMS and other important features.

Negative: Nothing it works well for creating any surveys or forms.

Summary: Because Jotform doesn't require Salesforce integration and can be a completely standalone product, I would recommend it to anyone, especially small businesses on a budget, who need to get a form up and working fast.

Positive: Compared to other forms and form builders, Jotform is WAY easier to use. They make building forms very simple and if you want to design them to fit your brand... also very easy. I'd say they are like Canva for forms. The biggest pro though is that their forms actually work and so far without fail.

Negative: The only con I've seen so far is integrating with Salesforce. We're actively working with JotForm to figure this out, but it seems to be more of a salesforce issue than Jotform. The only thing that would've been helpful is a heads up about how the salesforce integration needs earlier in the process. I didn't find out until I built my form and then tried to connect it that I found an issue.

Summary: Overall a nice and easier platform to use for lovely professional forms my clients love. Highly recommend to any Entrepreneur or business owner.

Positive: I have tried a number of form builder software over the years but I love JotForm. It’s easy to use, naturally intuitive and nice pleasing interface. I use all types of forms and my clients love them too.

Negative: Personally I don’t have any cons. It does exactly what I want. I’ve exhausted and outgrown my current usage so perhaps have more form use before next level.

Summary: Overall I really like the program and the continued improvements with tables and approvals. I'm working with building a membership tracking program next.

Positive: I've incorporated JotForm into several aspects of our small non-profit club. We've made forms for event registrations, club voting, approval-required signups, and venue rental processes. All training has been through the online tutorials and help resources. This is a robust solution to our many everyday process issues. Additionally the square payment integration has been a cost saver over our current high-fee website system. I also really like the integration capabilities.

Negative: I often find better video tutorials on YouTube and the blogs don't flow very well.

Summary: JotForm is much more than a form tool. eCommerce, advanced boolean logic and branching are excellent. And it embeds beautifully as an html object in existing websites.

Positive: One good example is a sophisticated Thanksgiving dinner order form we built for a local restaurant. There were 9 options of entrees, sides and deserts and it had to be easy to use for customers who's average age is 65+. It was a huge success for the restaurant and super easy to use for the customer!

Negative: The only thing I don't like about JotForm is the frightening alien cat-like avatar!