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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Inflectiv is a robust data platform that transforms raw files into organized datasets tailored for AI agents and automation tasks. Users are able to upload various file types, including PDFs, documents, spreadsheets, JSON files, and even website content. Inflectiv seamlessly structures this data, enabling it to be queried through APIs, SDKs, or integrated chat agents. Rather than dealing with unstructured documents, AI agents can interact directly with well-organized datasets that facilitate filtering, querying, and delivering consistent responses. This platform enables the development of Q&A chatbots, bots for Discord and Telegram, internal knowledge assistants, and applications powered by datasets. Users have the flexibility to keep their datasets private, share them with team members, or publish them on the marketplace for broader access. Importantly, creators maintain complete ownership of their data, along with the ability to manage access, permissions, and monetization options. Inflectiv is designed to cater to both technical experts and non-technical individuals who wish to convert their existing knowledge into reusable AI-ready intelligence without the need for custom ingestion processes, fostering innovation and collaboration across various fields.

Description

When clients present important inquiries to your business, they anticipate prompt and effective assistance, regardless of whether they are interacting with virtual agents. Knowledge Assist leverages the power of artificial intelligence and machine learning to enable contact center agents to address customer concerns swiftly, accurately, and reliably. This AI-enhanced knowledge base is seamlessly integrated into the desktops of contact center and virtual agents, ensuring that they have access to current, precise answers and guidance. Our solution assists agents in discerning the intent behind customer inquiries, delivering consistent responses across various channels, fostering trust, and enhancing customer interactions. Knowledge Assist empowers your contact center representatives with timely, relevant information by utilizing AI technology. It combines well-crafted responses, connects with pertinent data sources, and analyzes both internal and external websites and documents to establish a continually evolving knowledge repository that curates the most significant information. This continuous adaptation ensures that agents are always equipped with the best resources to assist customers effectively.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

$29.99
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Inflectiv

Founded

2024

Country

United Arab Emirates

Website

app.inflectiv.ai/

Vendor Details

Company Name

Verizon

Founded

1983

Country

United States

Website

www.verizon.com/business/products/contact-center-cx-solutions/customer-engagement/knowledge-assist/

Product Features

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Product Features

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

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