InMotion Hosting Reviews

Summary: I had a website for a while, but have removed that, and my sole use currently is for email services.

Positive: I've been with InMotion Hosting for literally more years than I remember... probably something like 20. Support requests have always been handled promptly and effectively, and my domains (now down to one) have never been down or been breached.

Negative: Many of the help pages are either dead links or inaccurate/outdated. That is really my only complaint.

Summary: I have had a great relationship with InMotion Hosting - But when I have a problem (rarely) they are always right there with an answer. Whether it was when I changed one of my websites to WP - they were quick to help - They always had an answer for any problem.. When I wanted to sell my book online, they figured how to do that.

They were always quick to find a solution. When Dreamweaver, stopped supporting one of my sites, - InMotion Hosting came up with a solution. They are the BEST! what else do I need to say?

Positive: Everything about InMotion Hosting - I believe I have been with them about 20 YEARS!! They have never failed!!!
Wait times -?? I rarely need to fix anything - so I'm not sure - but it always seems quick.

Did I mention "Native English " instead of English as a second language

Negative: The only possible negative: I have so few problems that when I do find one, it takes me longer to get up to speed (since I haven't gone through the "mistake steps" recently.

Summary: InMotion Hosting delivers reliable performance and dependable customer support. However, it would greatly benefit from expanding its storage options and considering more competitive pricing to better cater to a wider range of users' needs

Positive: InMotion Hosting provides excellent uptime, ensuring that my website remains accessible to visitors consistently. Their customer support is highly responsive and knowledgeable, offering timely assistance whenever needed. Additionally, their user interface is intuitive and easy to navigate

Negative: One drawback is the limited storage options offered by InMotion Hosting, especially for larger websites or businesses requiring extensive data storage. Furthermore, while the service quality is commendable, the pricing might be slightly higher compared to some competitors in the market

Summary: Excellent uptime and support! I always recommend InMotion Hosting to friends who are looking for a new host.

Positive: Uptime has been 100% for at least the past year and most of the time that I have been a customer which has now been so long I don't even remember. The support is premium! I always use their live chat. The wait for the chat is usually about 5 minutes but has been up to about 15 or 20 minutes. Support is very knowledgeable and go above and beyond to help me with WordPress-related issues, renewal, and more. I sometimes feel bad to ask what may seem like dumb questions but support has helped me through it all. Before InMotion Hosting I have used 2 other hosts who were cheaper but not worth the frustration.

Negative: I live in Japan, the poor exchange rate is making my hosting service more expensive as the years go on. Of course, not fault to InMotion Hosting :)

Summary: Overall, hosting is something you just want to work without headaches. Almost a set and forget type thing. InMotion Hosting provides this - and when you do need them, most importantly, they are there to help and there to help quickly. No task seems too big or too small and no effort is too great to make sure you get a great outcome.

Positive: The stand out feature of InMotion Hosting must be their support. Their technical assistance team is second to none. On the odd occasion something isn't quite working, support is there to fix the issue and provide guidance for future reference. Their ability to understand your needs is so good. This good be for when you want to upgrade or downgrade products or when you need them to understand the issues (which are usually user issues) that are being faced - and rectify these quickly and without fuss.
I you want comfort that you'll be looked after and have support and assistance when you need it - InMotion Hosting is your provider.

Negative: Not a lot of cons can be thought of. I have really only had good experiences on all fronts - which is very unusual for businesses today!

Summary: Fantastic service and support. Would not trust my enterprise with anyone else! Highly recommended!

Positive: Just like our enterprise, InMotion Hosting is "always on" with awesome response time by clear English speaking support folks,

Negative: Some of the comments included with the technical articles should be deleted as they do not add substance to the explanations.

Summary: We have been with InMotion Hosting for nearly a decade. The tech support is top tier and super helpful.

Positive: Great up time, customer support is really helpful, and thoughtful team about our business needs. I have yet to walk away frustrated from an interaction with them.

Negative: Navigating the site can take a bit to get used to, but once you get it there is a ton of good info and access to get things done.

Summary: I’m someone who knows enough to get myself into problems but not enough to get myself out. With InMotion Hosting I don’t need to worry. I just hop on a live chat, explain my problem, and work with the support agent to get things running smoothly. I feel safe knowing I’m not going at things alone.

While I’m paying a bit more than I would like for the service, I know that everything is customizable in the Account Management Panel and that if I get stuck, an agent will walk me through what I need to do in order to get things running smoothly again.

Positive: Amazing, prompt support service. Since I live in Australia, I don’t have to worry about the time difference. The live chat is always available with friendly, helpful agents to assist.

The Support Center holds over 5,000 articles and guides, so if you want to search a help system before getting in contact with an agent, there’s plenty of information, tailored to InMotion’s services.

A backup service is available for an extra fee that gives peace of mind that my sites will be regularly copied and can be recovered at any time. I can set how often the backup runs so the service is tailored to my routine.

Negative: Since I’m in Australia, my website runs slightly slower for me and my clients than I presume it would in the US. Having said that, a helpful support agent suggested I use CloudFlare to fix the situation and walked me through the process of setting it up. There was also tailored help information on the InMotion site about the settings needed.

The price for hosting is a bit more than I would like to pay, but the quality of the help provided keeps me renewing.

While InMotion Hosting can be used to register domains like .com and .net, since they are based in the USA, they are not set up to register domains from other countries, and therefore cannot provide domains like .com.au and .au.

Summary: I've been extremely happy using InMotion hosting since 2007. I've recommended them to many other people.

Positive: I've used InMotion hosting since 2007. I've called in to InMotion a few times each year, and each time, the customer service is incredible. The person who speaks to me always speaks clear English, and always figures out a way to solve my issue, no matter how much time it takes.

Negative: I haven't found any cons. This is a great product.

Summary: Overall, I highly recommend InMotion Hosting. I tried using another platform for email and quickly switched back to InMotion Hosting. If InMotion Hosting offered an easy drag-and-drop builder (like Wix) that is NOT based on Wordpress, I would move my website to InMotion Hosting just because of the excellent tech support.

Positive: InMotion Hosting has been our internet host for around 20 years. Initially, they were hosting both our website, built in Joomla, and our emails. I subsequently moved the website to another host and web builder platform because I needed something I could easily update quickly. We continue to use InMotion Hosting for our emails and our Wordpress blog, largely because the customer service has always been outstanding. In today's online environment, it's hard to connect directly with a live person via phone or even chat. The tech support and billing staff are all professional, responsive and easy to work with. I have been recommended InMotion Hosting as an internet host for years and will continue to do so.

Even though they've changed their tech support hours from 24/7 for phone, chat and email, the support team is responsive to emails received over a weekend.

The CPanel is also easy to navigate and InMotion Hosting provides steps to set up email forwarding to our phones and desktop Outlook clients. InMotion Hosting also has lots of great reference articles to educate novice users.

Negative: InMotion Hosting recently changed their tech support hours providing phone and chat support only Mon-Fri from 9 am-9 pm Eastern instead of 24/7. While they do still offer email ticket support 24/7, sometimes, you just need to speak with someone on a weekend.

Summary: Best decision we made. Will likely continue to renew. Will continue to be a loyal customer. Selecting IM is a great choice!

Positive: We have tried multiple servers in the past. The customer service team is awesome! They support Wordpress very well. They communicate updates or issues via email. Phone and chat support are the best!

Negative: We have been using InMotion for hosting for over 2 years, no issues.

Summary: Totally satisfied! When I see people who are on other email sites I try to invite them to visit InMotion Hosting for a better service.

Positive: I have been with InMotion Hosting for many years and I'm totally satisfied with the services I've received over the years. In 99+% of the times I called I bet a satisfactory answer to my questions or a good solving of my problem. The representatives are all very knowledgeable and present themselves as professionals. Great team players!

Negative: I can't remember any negative incidents that I could comment on.

Summary: In 4 years, my site was down 1 time. I found help on the Facebook group and we were back up ASAP. The total downtime was less than 4 hours. InMotion Hosting is a very good hosting service.

Positive: InMotion Hosting provides competitive pricing and helpful (and patient!) technical support. They are continuously offering valued additions, such as Google Business features.

Negative: I'm not very IT savvy, so appreciate the help. Normally I can work with chat support, but even when I've needed to call, wait times are fairly short and the support team is very supportive and helpful.

Summary: I am sure there are many services like this, but I could imagine anyone being better. I was not really a website client until I started my own business but the designed I used connected me and I could not be happier.

Positive: Best tech support you could imagine. Easy access to the system through their portal for email, site editing and tech support.

Negative: I cannot think of any. I never experienced any issues in my 10+ years with them.

Summary: Being an author, I prefer to focus on writing books and information on my site to website design. InMotion Hosting allows me to do that while still having very nice, professional websites. Their free subdomains have allowed me to add many additional features without any extra cost, too. Whenever I have had issues, tech support was super fast with either fixing the problem (the usual scenario) or telling me what I needed to do to fix it.

I am very pleased with InMotion Hosting and plan to remain a customer for a long time! I highly recommend them to anyone looking for a reliable web host with easy to use website creation abilities.

Positive: InMotion makes it possible to create an attractive website, even for those with no experience. They offer a great selection of features. Tech support is fast, thorough and very helpful. I've used them many times and their help has been invaluable! My sites are rarely down, and when they are, they come back online quickly.

Negative: InMotion is a little expensive (not too terrible though, and I wish they offered other payment options like every six months.