InMotion Hosting Reviews

Summary: Refreshingly friendly and competent. I do not have the time or inclination to become a computer expert. InMotion's service is outstanding. Quick, friendly, personal service over the phone anytime day or night for as long as it takes to solve a problem.

Positive: I do not have the time or inclination to become a computer expert. InMotion's service is outstanding. Quick, friendly, personal service over the phone anytime day or night for as long as it takes to solve a problem.

Negative: What's not to like? do not have 18 more characters to add.

Summary: In Motion hosting does such a great job that I don’t even think about them until a renewal notice comes in! Thank you!

Positive: It always works!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Negative: Complicated interface. Cpanel and Amp are confusing.

Summary: After a difficult history with several unreliable hosting firms, our experience with InMotion Hosting has been the Holy Grail we have been hoping to find.

Positive: 1. The product range offers a fit for almost everyone, at a prices that fit comfortably.
2. The support team is excellent: fast, efficient, professional, caring, knowledgeable, courteous, dedicated problem-solvers.

Negative: In 2023 InMotion reduced its live telephone support availability hours. No longer phone available 24/7 means at nights and on weekends getting support by chat or by filing a service ticket to receive an email response. When I'm overseas several time zones away, getting InMotion's fast phone support is now quite limited during daytime hours and must be carefully planned.

Summary: InMotion Hosting has been a dream to work with. Their product and support are outstanding. Working with their team is always a great experience. They have solved every issue I have encountered and, at times, I believe they have provided me service beyond what is within their scope to provide. I am greatly appreciative of everything they have done to keep my systems up and running. I have been with Inmotion for many years now and, even though I have looked at pricing with competitors, I still remain with InMotion Hosting because they have provided me the best service I have ever had. Outside of maintenance I haven't really had any outage issues so they seem to maintain a hardened service on the back-end.

Positive: Outstanding service and an easy to use interface that makes it simple and fast to support my systems. It is easy to navigate to where I need to go and I am able to access it on all of my devices. InMotion Hosting provides all the features I need to run my systems effectively and efficiently so I am very happy with their service.

Negative: InMotion Hosting is always responsive so I really don't have any cons. They have solved any issues I have ever had.

Summary: Excellent. No complaints of any sort at all. InMotion Hosting is the absolute best provider among a few I've dealt with over the last 20 years. Bar none!

Positive: The service by InMotion Hosting is great both through the live and the chat support. I recommend this company highly.

Negative: They decided to forego the 24-hour live service and not offer it on weekends either. We weren't even informed of it, whereas I think we should've been sent an email about it. Not even one word. I hope the upper management changes its policy and informs customers about such important matters. Having said that, I am still very grateful for the great service they've been able to provide. They go above and beyond the call of duty to help and fix things. Their support staff are competent and knowledgeable. Overall, I couldn't be happier. :)

Summary: Of all the tech companies I deal with (and I've dealt with many) InMotion is my number one favorite--and a lot of that is the support staff. Whoever hires that crew and whoever manages them deserves a lot of credit. InMotion may be the best tech recommendation I ever received and I'm happy to pass that recommendation along.

Positive: I literally like everything about InMotion. I've been a customer for some 14 years. In that time, I've set up a number of small businesses with sites on their service as well as a number of my own. Everyone is quite happy with them. Their site is easy to navigate, is full featured, well-designed. But what I love the most about them is their support. Best support I've ever experienced. They saved me on a Thanksgiving day when I got in over my head. They really go the extra mile and are always patient. They are truly the foundation that a lot of the work I do sits on, so their reliability is essential.

Negative: I've wracked my brain and can't come up with one. I don't think I've ever come away with a bad experience. None of the people/small companies I've ever set up with them has had a single problem or complaint.

Summary: I am very pleased with InMotion Hosting and wish the company continued success so I can continue to thrive with my business.

Positive: I use technology often, but I am a content provider, not a techie. As I see it, technology and my car are one and the same. I require both to live my life and conduct business, but I have limited knowledge of what's under the hood. Reliability and outstanding service are why I choose InMotion Hosting to host multiple websites for my clients and my communication needs. The service people at InMotion Hosting are phenomenal. For close to two decades, I have called upon the company's technical support team for assistance and have consistently encountered individuals who are attentive, courteous, competent, and kind. In an era where too many businesses are turning to robots and AI to interact with customers, it is wonderful to talk with another human being and get the service I need -- and sometimes service I didn't know I needed. I will continue to be with InMotion Hosting because they operate with the knowledge that business begins and ends with people.

Negative: This is not really a con, but I hope InMotion Hosting will continue to develop learning guides and videos that explain various components and operations for customers, like me, who are not tech-savvy.

Summary: Number one in all their services including hosting and site design and especially tech support! Very knowledgeable in all areas.

Positive: InMotion Hosting has always been available for me to ask questions or address problems. I have never had a problem with their techs or service providers. It is my pleasure to refer people to them!

Negative: Recently they started not be available for tech support on weekends and that was heart breaking but I do understand that they have families too!

Summary: Good price, great customer service, they helped me fast and correctly. No downtime, good communication.

Positive: I have built my first website a couple of years ago and I chose InMotion Hosting. I had numerous challenges on the way and I could reach out anytime for help to their customer service stuff. I have got the help and guidelines I needed to deal with my problems. They have very good and detailed instruction videos to show you the solution for everything!

Negative: I am not an expert so I can't judge the company. Sure they have some areas to become better but for me it is all good.

Summary: I love InMotion! Patient, friendly tech support. Never condescending. Have used this company for over 15 years.

Positive: We would all live in peace and harmony. I do not update my sites very often, so sometimes I forget over the long interims how to do things. Every time I call for help, the tech support staff is so patient with me, and never condescending. I also appreciate that they seem to have a lot of female techs. While the guys are always quite respectful at InMotion specifically, that is not the case everywhere. So I always hate having to run to guys for tech help. It makes me feel small, and frustrated about socialization around tech. Whenever a female tech staff helps me, I am cheering inside. We will get there, grrrrls!

Negative: I can probably get cheaper hosting at this point. I have had this hosting company for over 15 years, when there were fewer options, and I had to host video on my own server! No YouTube or Vimeo back then. Because they have been so helpful, reliable, and available for support, though, I have never bothered shopping for a cheaper option.

Summary: Overall, I would highly recommend InMotion to anyone looking for hosting services. The availability 24-7 is on point for our business. We have a small staff and having the InMotion help when we need it is great.

Positive: They really work hard to keep everything up and running. I've had phone assistance and also used chat, and it's always been a positive experience. Our website went down and we weren't able to figure out exactly what happened. We suspected a hack but weren't sure. The InMotion guys went above and beyond to help me get everything back online. The assistance with email questions has been very good as well.

Negative: There is some variance in how knowledgable the team is, and sometimes there is a long wait in the queue, but they always strive to make your experience as good as possible.

Summary: Overall, InMotion is a fantastic company with great features and excellent support, and I would highly recommend them.

Positive: The tech support is phenomenal. Any issue that came up they were dedicated to solving it, and they did. The site is fairly easy to use. They have all kinds of information about so many different topics, very helpful. The price is very good for what you get. Also I didn't even realize until recently that I could host more than one domain on my plan, and I already thought I was getting a great deal with just the one!

Negative: A couple times I had website issues after the SSL cert was installed, but they fixed it.

Summary: I had a website for a while, but have removed that, and my sole use currently is for email services.

Positive: I've been with InMotion Hosting for literally more years than I remember... probably something like 20. Support requests have always been handled promptly and effectively, and my domains (now down to one) have never been down or been breached.

Negative: Many of the help pages are either dead links or inaccurate/outdated. That is really my only complaint.

Summary: I have had a great relationship with InMotion Hosting - But when I have a problem (rarely) they are always right there with an answer. Whether it was when I changed one of my websites to WP - they were quick to help - They always had an answer for any problem.. When I wanted to sell my book online, they figured how to do that.

They were always quick to find a solution. When Dreamweaver, stopped supporting one of my sites, - InMotion Hosting came up with a solution. They are the BEST! what else do I need to say?

Positive: Everything about InMotion Hosting - I believe I have been with them about 20 YEARS!! They have never failed!!!
Wait times -?? I rarely need to fix anything - so I'm not sure - but it always seems quick.

Did I mention "Native English " instead of English as a second language

Negative: The only possible negative: I have so few problems that when I do find one, it takes me longer to get up to speed (since I haven't gone through the "mistake steps" recently.

Summary: InMotion Hosting delivers reliable performance and dependable customer support. However, it would greatly benefit from expanding its storage options and considering more competitive pricing to better cater to a wider range of users' needs

Positive: InMotion Hosting provides excellent uptime, ensuring that my website remains accessible to visitors consistently. Their customer support is highly responsive and knowledgeable, offering timely assistance whenever needed. Additionally, their user interface is intuitive and easy to navigate

Negative: One drawback is the limited storage options offered by InMotion Hosting, especially for larger websites or businesses requiring extensive data storage. Furthermore, while the service quality is commendable, the pricing might be slightly higher compared to some competitors in the market