Hubicus Quality Monitoring Description

To enhance customer experience management and execute a successful action plan, it is crucial to assess various communication channels such as calls, emails, and chats while gathering satisfaction data throughout both the client and employee journeys. This process involves defining and implementing specific action plans based on the gathered insights. For decision-makers and service providers, evaluating the quality of customer relationships ranks among the highest priorities. Hubicus presents a comprehensive SaaS solution that incorporates three interconnected strategies: Quality Monitoring, which involves compliance assessments of processes; Feedback Management, which focuses on multi-channel surveys; and Skills Development, including knowledge quizzes and the management of employee competencies. The Quality Monitoring feature allows users to establish personalized criteria and evaluation frameworks, select the specific interactions they wish to assess, and subsequently analyze and disseminate findings. With an extensive array of advanced features, Hubicus Quality Monitoring supports an unlimited number of criteria, ensuring tailored assessments that address various needs. The continuous improvement of customer experience hinges on the insightful analysis provided through these tools.

Pricing

Pricing Starts At:
$200 per user, per year
Free Version:
Yes
Free Trial:
Yes

Integrations

No Integrations at this time

Reviews

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Company Details

Company:
Hubicus
Year Founded:
2007
Headquarters:
France
Website:
www.hubicus.com

Media

Hubicus Quality Monitoring Screenshot 1
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Product Details

Platforms
Web-Based
Types of Training
Training Docs
Live Training (Online)
Webinars
Customer Support
Business Hours
Online Support

Hubicus Quality Monitoring Features and Options

Quality Management Software

Audit Management
Complaint Management
Compliance Management
Corrective and Preventive Actions (CAPA)
Defect Tracking
Document Control
Equipment Management
ISO Standards Management
Maintenance Management
Risk Management
Supplier Quality Control
Training Management

Hubicus Quality Monitoring User Reviews

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