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ease
features
design
support

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Description

You can set up the Efficient QMS™ online quality management system on your company's website at any time or deploy eQMS on a web hosting server that you establish using contemporary free software. Once eQMS is set up, it is necessary for your company's administrator to authorize users before they gain access to the system. Keep in mind that Efficient QMS™ requires a license to function properly. It is essential to navigate to your eQMS files and open the temporary "license.txt" with a text editor to check the expiration date. To ensure seamless operation, consult our technical support team before the temporary license lapses, so you can obtain a permanent license. The solution is highly cost-effective, as "Lite eQMS" is free for any business operating in the United States, while the low-priced "Complete eQMS" allows your company to swiftly implement an online quality management system. Assess the Efficient QMS™ document control and quality management software to discover how it can significantly enhance the effectiveness of your company’s management system, ultimately leading to improved customer satisfaction and loyalty. By leveraging this innovative system, you can streamline processes and maintain high standards in quality control.

Description

To enhance customer experience management and execute a successful action plan, it is crucial to assess various communication channels such as calls, emails, and chats while gathering satisfaction data throughout both the client and employee journeys. This process involves defining and implementing specific action plans based on the gathered insights. For decision-makers and service providers, evaluating the quality of customer relationships ranks among the highest priorities. Hubicus presents a comprehensive SaaS solution that incorporates three interconnected strategies: Quality Monitoring, which involves compliance assessments of processes; Feedback Management, which focuses on multi-channel surveys; and Skills Development, including knowledge quizzes and the management of employee competencies. The Quality Monitoring feature allows users to establish personalized criteria and evaluation frameworks, select the specific interactions they wish to assess, and subsequently analyze and disseminate findings. With an extensive array of advanced features, Hubicus Quality Monitoring supports an unlimited number of criteria, ensuring tailored assessments that address various needs. The continuous improvement of customer experience hinges on the insightful analysis provided through these tools.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

$997 one-time payment
Free Trial Yes 
Free Version No 

Pricing Details

$200 per user, per year
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

JnF Specialties

Founded

1998

Country

United States

Website

www.jnfspecialties.com

Vendor Details

Company Name

Hubicus

Founded

2007

Country

France

Website

www.hubicus.com

Product Features

Quality Management

Audit Management Yes 
Complaint Management Yes 
Compliance Management Yes 
Corrective and Preventive Actions (CAPA) Yes 
Defect Tracking Yes 
Document Control Yes 
Equipment Management Yes 
ISO Standards Management Yes 
Maintenance Management No 
Risk Management Yes 
Supplier Quality Control Yes 
Training Management Yes 

Product Features

Quality Management

Audit Management Yes 
Complaint Management Yes 
Compliance Management No 
Corrective and Preventive Actions (CAPA) No 
Defect Tracking No 
Document Control No 
Equipment Management No 
ISO Standards Management Yes 
Maintenance Management No 
Risk Management No 
Supplier Quality Control Yes 
Training Management No 

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