Helpy Description
Helpy is the customer service platform designed for companies that care about customer data security. Protect your data but don't compromise on providing customer support!
Helpy Pro is designed for private and on-premise deployments. It lets you avoid vendor lock in, own your data, and integrate with tools you already use to keep your data private and secure. Helpy has been downloaded over 500,000 times. Both the pro and open source versions are in use all around the globe.
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These are the key features:
* Monitor almost all devices, including Windows, Linux, and macOS
* Get complete visibility across your network and cloud services without the use of additional network monitoring software
* Automated patch management policies can be created to ensure that devices are always up-to-date
* Automate your workflow with drag and drop scripting in automation manager. No need to write code!
* Remote support across platforms and devices with the integrated Take Control feature
* Use N-able MSP manager to manage tickets and billing.
* Secure your data with integrated backup, EDR and AV.
* Available on-premises and hosted cloud solutions to suit your business needs
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Issuetrak
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SMART Software
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LogMeIn Rescue by GoTo
LogMeIn Rescue by GoTo, is a reliable and affordable remote support software. Rescue is a powerful remote support software that allows businesses to improve their support team's productivity and provide seamless support for their users. Its top features are remote control, remote diagnosis, multi-platform, device configuration, support for video, integrations and APIs. Help agents and employees do more. Help desk technicians can solve problems on inactive devices using features such as system info, scripting and unattended accessibility. Remote access software shouldn't compromise your security. Rescue protects your users and business with HIPAA compliant multi-factor authentication and banking-grade 256 bit AES encryption. With features such as permission-based security and SSO, password policy, IP login restrictions, and password policies, you can ensure that security is maintained across the board.
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Pricing
Free Version:
Yes
Free Trial:
Yes
Integrations
API:
Yes, Helpy has an API
No Integrations at this time
Company Details
Company:
Helpy.io, Inc.
Year Founded:
2016
Headquarters:
United States
Website:
helpy.io
Media
Main ticketing UI
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Product Details
Platforms
SaaS
Linux
On-Premises
Type of Training
Documentation
Live Online
Webinars
Customer Support
Phone Support
Online
Helpy Features and Options
Help Desk Software
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Helpy Lists
Helpy User Reviews
Write a Review-
Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Great for free Date: May 05 2020
Summary: Overall it's a very good option especially because it is free vs. other tools that charge a lot for ticketing.
Positive: Super good support desk center that provides ticketing and other support options. It's free which is nice.
Negative: Very basic so if you need white label it's not possible.
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