HelpDocs Description
Knowledge bases work best when you are able to focus on creating great self-serve content. HelpDocs is packed with all the tools you will need to spend more time providing personalized support to customers who require it. Our search algorithm has been perfected over years so you don’t have to. Our search is easy to use and allows for typo-free results. The HelpDocs platform's Showcase lets you see what's possible. Online shops can help customers with shipping, and software can power blockchain storage. Your customers will find answers quickly with advanced caching, smart integrations and SEO-focused templates. So will your customer support team. We are constantly pushing the boundaries by using the most recent technology to create templates that are accessible, adaptable, and easy to use. You can touch it all.
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Support system for B2B businesses. Support your customers wherever they want and allow multiple support levels. Let AI create support articles based on the resolutions of your issues. Use Triggers to codify workflows and business processes, and create Macros for common responses. Track engagement and broadcast new features, newsletters and more to customers. All customer data can be stored, tracked and organized in a dedicated location. Shared view that gives your stakeholders visibility on their team's current issues.
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MeiliSearch
MeiliSearch is a lightning-fast, open-source search engine designed to enhance your search experience significantly. It comes equipped with a comprehensive set of customization tools, although these are entirely optional, allowing users to tailor their experience as needed. Out of the box, it functions with a preset configuration that meets the requirements of most applications seamlessly. Developers will appreciate its RESTful API, which aligns with familiar standards, making integration straightforward. The interface is designed to be user-friendly and intuitive, addressing a common frustration where search bars often require users to learn complex syntax to achieve optimal results. Users frequently find themselves switching between search engines and external sources for accurate information, such as correct spellings or product IDs. MeiliSearch eliminates these hurdles, ensuring that users can focus on the search results without unnecessary distractions. It also supports a typo-tolerant and natural query language, making the search process even more accessible and efficient, ultimately enhancing user satisfaction. With its innovative approach, MeiliSearch stands out as a superior choice for anyone looking to streamline their search functionality.
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ISELO
Consolidate all your knowledge assets in a single, easily searchable repository. This space allows you to store a variety of knowledge components such as web links, videos, documents, images, and notes all in one location. You can save information instantly whenever you come across something valuable by utilizing our browser extensions. Quickly locate your saved content with our rapid, typo-friendly search feature. Access your knowledge directly within platforms like Microsoft Teams or Slack, streamlining your workflow. Use tag filtering to explore all content associated with specific tags effortlessly. Facilitate collaboration by sharing content across different teams, departments, or the entire organization. Engage in discussions about the stored material with your peers through comment features, enhancing collective learning. With this comprehensive system, knowledge sharing and retrieval becomes a seamless experience for everyone involved.
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Pricing
Pricing Starts At:
$25 per month
Integrations
Company Details
Company:
HelpDocs
Headquarters:
United Kingdom
Website:
www.helpdocs.io
Media
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Product Details
Platforms
Web-Based
Types of Training
Training Docs
Customer Support
Business Hours
Online Support
HelpDocs Features and Options
Knowledge Management Software
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
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