Groove Reviews

Groove Description

Groove helps you create better customer experiences. Everything you need for your customers to delight, convert, and support them. Groove is here to help you and your team deliver exceptional customer experiences.

Pricing

Pricing Starts At:

$12 per user per month

Free Trial:

Yes

Integrations

View Integrations

Reviews

Total

ease

features

design

support

No User Reviews. Be the first to provide a review:

Write a Review

Company Details

Company:

Groove Networks

Year Founded:

2013

Headquarters:

United States

Website:

www.groovehq.com

Media

Product Details

Platforms

SaaS

iPhone

iPad

Android

Type of Training

Documentation

Live Online

Webinars

Customer Support

Phone Support

Groove Features and Options

Help Desk Software

Alerts / Escalation

Automated Routing

Community Forums

Customizable Branding

Document Storage

Email Integration

IT Asset Management

Incident Management

Interaction Tracking

Knowledge Base

Known Issue Management

Live Chat

Multi-Channel Communication

Multiple Brands / Products

Network Monitoring

Real-time Chat

Self Service Portal

Service Level Agreement (SLA) Management

Ticket Management

Groove Lists

Shared Inbox

Compare Groove Against Alternatives

vs.

Puzzel

Three brilliantly integrated solutions that support your team and delight customers. All incoming messages can be consolidated. Assign conversations to a particular agent or team. You can categorize conversations to make it easier for automation and reporting. A multi-channel solution that works...

Compare
vs.

SharedInbox

Slack allows you to manage customer support and communications. You can collaborate effectively on shared emails such as support@your.domain, without sharing passwords between team members. SharedInbox connects with any email account you have. You can also create a @in.sharedinbox.co account...

Compare
vs.

HubSpot Service Hub

Software that improves customer service efficiency and organization. Service Hub allows you to provide better customer service immediately. Service Hub™, has everything you need to delight customers on a large scale. They will have an exceptional experience with your company and help them to...

Compare
vs.

Ameyo Fusion CX

Use customer interactions across all channels to maximize customer interaction. Your agents will be more productive if they can engage in multiple interactions simultaneously. Build lasting relationships with customers throughout the customer journey to grow your business faster. Use customer...

Compare
vs.

Kustomer

Kustomer is a central customer service platform that allows your brand to provide exceptional customer experiences in today's customer-first world. All customer information is available on a single timeline. You can accept requests from anywhere and reply in one thread. A configurable interface...

Compare
vs.

elevio

Elevio is a knowledge platform that allows companies to capture, deliver, measure, and develop their product knowledge. We help teams grow and assist them in reducing their support load. Enterprise teams can also use our services to better manage their knowledge needs. Give your customers...

Compare
vs.

HelpCrunch

Live chat with customers and visitors now. The most customizable widget allows you to convert more leads, drive sales, and provide faster customer service. Your website will instantly increase visitor to lead conversions. All you need is a modern web chat with automated greeting messages. You...

Compare
vs.

EvantoDesk

Simple yet powerful help desk software. No ticket IDs, no customer portal, and only personal emails for happy customers. Customers do not need to log in to any ticket numbers or portals. Instead, they receive a personal email. This allows customers to send their emails quickly and ensures that...

Compare

Similar Software

Puzzel

Three brilliantly integrated solutions that support your team and delight customers. All incoming messages can be consolidated. Assign conversations to a particular agent or team. You can categorize conversations to make it easier for automation and reporting. A multi-channel solution that works...

View Software
SharedInbox

Slack allows you to manage customer support and communications. You can collaborate effectively on shared emails such as support@your.domain, without sharing passwords between team members. SharedInbox connects with any email account you have. You can also create a @in.sharedinbox.co account...

View Software
HubSpot Service Hub

Software that improves customer service efficiency and organization. Service Hub allows you to provide better customer service immediately. Service Hub™, has everything you need to delight customers on a large scale. They will have an exceptional experience with your company and help them to...

View Software
Ameyo Fusion CX

Use customer interactions across all channels to maximize customer interaction. Your agents will be more productive if they can engage in multiple interactions simultaneously. Build lasting relationships with customers throughout the customer journey to grow your business faster. Use customer...

View Software