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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Field Service Software Designed by Contractors for Contractors. FieldGroove offers field service software that empowers contractors to generate estimates, schedule jobs, monitor assets, and invoice clients, all from any device at any time. Recognizing that many existing field service management tools were outdated and challenging to navigate, we developed a cloud-based platform that functions seamlessly. Catering to some of the largest contracting firms in the United States, FieldGroove allows you to handle leads, estimates, jobs, and invoices all within a single application. This innovative software fosters a collaborative and efficient workforce while enabling easy oversight of your daily pipeline, backlog, and employee performance metrics. By signing up now, you can enhance the operational efficiency of your contracting business. FieldGroove is accessible on both tablets and computers, enabling your team to prepare estimates right in the field or at the job site. Delivering a quote to a prospective customer immediately can significantly boost lead conversions and positively impact your overall revenue, making it a smart move for your business. Additionally, the ability to manage everything in one system streamlines operations and saves valuable time.

Description

Enhance your customer interactions with Groove, the all-in-one solution designed to engage, assist, and impress your clientele. Our platform ensures that you and your team can effortlessly provide exceptional customer experiences at every touchpoint. Enjoy authentic, direct dialogues with your customers, streamlining communication and allowing you to focus more on addressing their needs rather than just providing support. Groove empowers your support team to respond to customer inquiries swiftly and effectively, boosting overall efficiency. You can annotate conversations with internal notes for discreet discussions among team members, fostering collaboration. Additionally, the system allows you to see if someone is already engaged in a conversation, preventing the awkwardness of duplicate responses. By designating specific conversations to individual team members, accountability and clarity regarding responsibilities are always maintained, leading to a more organized approach to customer service. With Groove, your team can transform the way you interact with customers, ensuring that every engagement is memorable and impactful.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

AppointmentCore
Beanstalk
Braintree
Breeze
Campaign Monitor
Cyfe
FormKeep
Helpware
HubSpot Operations Hub
LinkedIn Sales Navigator
Lyftrondata
Mailchimp
Rambox
Refold
Robly
Sage 100
Stackreaction
VisitorTrack
Zoho CRM

Integrations

AppointmentCore
Beanstalk
Braintree
Breeze
Campaign Monitor
Cyfe
FormKeep
Helpware
HubSpot Operations Hub
LinkedIn Sales Navigator
Lyftrondata
Mailchimp
Rambox
Refold
Robly
Sage 100
Stackreaction
VisitorTrack
Zoho CRM

Pricing Details

$495 per month
Free Trial
Free Version

Pricing Details

$12 per user per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

FieldGroove

Founded

2018

Country

United States

Website

www.fieldgroove.com

Vendor Details

Company Name

Groove Networks

Founded

2013

Country

United States

Website

www.groovehq.com

Product Features

Construction Management

Accounting Integration
Budget Tracking/Job Costing
CRM
Change Orders
Commercial
Contract Management
Contractors
Equipment Tracking
Estimating
Incident Reporting
Mobile Access
Offline Access
RFI & Submittals
Residential
Subcontractor Management
Timesheets

Contractor Management

Contractor Database
Insurance Tracking
License Tracking
Permit Tracking
Skills & Competencies
Task Management
Work Hour Tracking

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Tradesman Job Management

Contract Management
Customer Database
Dispatch Management
For Builders
For Electricians
For Field Service Businesses
For HVAC
For Plumbers
For Roofers
Invoicing
Job Tracking
Payments
Quoting
Reporting
Scheduling
Time Tracking

Product Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

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Alternatives

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