OpenText Exstream Description

OpenText™ Exstream is crafted for comprehensive customer communication management (CCM) and utilizes existing organizational data and content to convert standard customer communications into unique, engaging experiences tailored to the customer's preferred digital and print formats, screen sizes, and devices. With flexible deployment options available both on-premises and in the cloud, Exstream is adaptable to accommodate the varying needs of any department or intricate enterprise landscape; its accelerator packages facilitate seamless integration with essential systems, enhancing the efficiency of critical business processes. This CCM solution empowers organizations to create, manage, and distribute highly-targeted and pertinent customer communications across various digital and print platforms, encompassing letters, invoices, bills, statements, and additional customer correspondence. The most effective customer communications software not only streamlines and automates communication processes but also actively bolsters initiatives aimed at enhancing customer engagement, ensuring that organizations can maintain relevance in their interactions with clients. Ultimately, the ability to personalize communications can lead to improved customer satisfaction and loyalty.

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Pricing

Free Trial:
Yes

Integrations

View Integrations

Reviews - 1 Verified Review

Total
ease
features
design
support
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Company Details

Company:
OpenText
Headquarters:
Canada
Website:
www.opentext.com/products-and-solutions/products/customer-experience-management/customer-communications-management/opentext-exstream

Media

Play Video OpenText Exstream Screenshot 1 OpenText Exstream Screenshot 2 OpenText Exstream Screenshot 3
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Product Details

Platforms
Web-Based
On-Premises
Types of Training
Training Docs
Live Training (Online)
Webinars
In Person
Customer Support
Business Hours
Online Support

OpenText Exstream Features and Options

Customer Communications Management Software

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

OpenText Exstream User Reviews

Write a Review
  • Name: Anonymous (Verified)
    Job Title: Delivery
    Length of product use: 2+ Years
    Used How Often?: Weekly
    Role: Administrator
    Organization Size: 5,000 - 9,999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Convoluted design interface

    Date: Dec 26 2024

    Summary: Hardcore experience. Old school interface. No UTF-8, just some "double byte" weird charset of year 2000 or older.

    Positive: Fast processing, but only with latin1 input charset.
    Facilitates teamwork, as you have to ask for help.
    Not much pros.

    Negative: Convoluted interface with lots of elements that have far from self-explanatory names not matching the obtained effect. Order of execution is sprinkled all over the place. Impossible to learn by doing - you will have unacceptably high error rates. So you need inhouse experts to use it. And they need extreme discipline to not make a mess.
    Has every possible functionality just patched on top willy nilly somewhere. Can run on Linux, but needs a Windows server just for licensing. And development too only on Windows. Has no layer concept for visual design.

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