Emerald Description
Manage your campaigns effectively with a comprehensive CRM solution designed specifically for the tourism sector, enabling improved processes, reduced costs, and enhanced customer satisfaction. Your clients represent your future potential; hence, it's crucial to analyze and manage your interactions with them – starting from the first point of contact, through bookings, and continuing to customer feedback and repeat reservations. ISO has crafted Emerald, a CRM system uniquely tailored to the tourism industry's requirements, facilitating the entire tourism value chain from initial travel inquiries to follow-ups that encourage customers to plan their next journey. Additionally, with its modular structure, Emerald can be customized to fit any specific needs of your business. There is also iEmerald, a mobile CRM designed for your sales team, ensuring that business processes in marketing, sales, and customer service are streamlined. This approach not only fosters stronger customer loyalty but also allows for a deeper understanding of customer preferences and requirements, ultimately leading to more meaningful relationships.
Emerald Alternatives
Numa is the AI Customer Operations System built for dealerships that are tired of losing revenue and customers to broken processes. Every day, service calls go unanswered, advisors spend their time fielding "where's my car?" instead of selling work, and managers only find out about unhappy customers after the bad review is already posted. Numa fixes this at the infrastructure level that can follow-up with your customers automatically and give visibility into customer satisfaction to your advisors, reps, and managers. Operator answers and routes every inbound call so nothing goes dark. Status Updates proactively reaches out to customers so advisors stop drowning in callbacks. Voice AI books appointments automatically so customers never wait. LiveCSI flags heat cases in real time so managers can intervene before a CSI score takes the hit. Opportunities can proactively reach out on declined services, open recalls, and equity moments. And it all runs through one unified system: one inbox, one shared context. The result: recovered revenue, freed-up advisors, and a customer experience that increases CSI and builds loyalty.
Learn more
The leading golf course software. Lightspeed is the golf course management software used by more than 2000 golf clubs worldwide. It is supported by a team of golfers who are passionate about golf. Lightspeed gives you the peace of mind that comes with being able manage your entire facility on a single platform. The industry's most advanced tee-sheet will help you run your business like a professional. Lightspeed is the industry's most powerful cloud-based golf course management and tee sheet software. All from one system, and more efficiently than ever. Modernize your pro-shop and improve customer service by using a POS system that is tailored for golf retail. It's also fully integrated with your tee-sheet. You can run your pro-shop from anywhere, on any device.
Learn more
MYT SaaS
Manage Your Trip (MYT SAaS) is a web-based platform that allows tourism operators to manage groups and private tours. MYT SaaS is a one-stop solution that allows tourism professionals to manage, market, and create their tourism offerings seamlessly. MYT SaaS offers MYT Traveler and MYT Tour Guide apps, which allow users to access the solution from their mobile devices. MYT SaaS features include back-office management and unique tourism CRM, marketing tools. Feedback management, operation management, feedback management, contact database, real time feedback, group registration, booking online, and many other key capabilities.
Learn more
Cyberlogic e-Tourism Platform
Seize the reins of your enterprise and gain a transparent understanding of your company's operations and performance. An extensive array of metrics and reports offers a solid perspective on your business results. With Cyberlogic e-Tourism MIS, you can effortlessly access real-time data and metrics from anywhere at any time, enabling you to make timely decisions that enhance your business outcomes. Cyberlogic e-Tourism Operations is a flexible solution that evolves as your business grows. It is an economical and reliable option that meets the needs of small businesses as well as multinational corporations with a global footprint, ensuring you stay ahead in a competitive market. Additionally, this platform allows for seamless integration with other systems, giving you even more tools to optimize efficiency.
Learn more
Pricing
Pricing Starts At:
$500.00/one-time/user
Pricing Information:
Pricing depends on number of users and on choosen modules
Free Trial:
Yes
Integrations
Company Details
Company:
ISO Travel Solutions
Year Founded:
1979
Headquarters:
Germany
Website:
www.isotravel.com/en/solutions/customer-relationship-management
Media
Recommended Products
$300 Free Credits for Your Google Cloud Projects
Launch your next project with $300 in free Google Cloud credits—no strings attached. Test, build, and deploy without risk. Use your credits across the entire Google Cloud platform to find what works best for your needs. After your credits are used, continue with always-free tier services. Only pay when you're ready to scale. Sign up in minutes and start exploring.
Product Details
Platforms
Web-Based
Types of Training
Training Docs
Live Training (Online)
In Person
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Emerald Features and Options
CRM Software
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
Emerald User Reviews
Write a Review- Previous
- Next
