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ease
features
design
support

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Description

Manage your campaigns effectively with a comprehensive CRM solution designed specifically for the tourism sector, enabling improved processes, reduced costs, and enhanced customer satisfaction. Your clients represent your future potential; hence, it's crucial to analyze and manage your interactions with them – starting from the first point of contact, through bookings, and continuing to customer feedback and repeat reservations. ISO has crafted Emerald, a CRM system uniquely tailored to the tourism industry's requirements, facilitating the entire tourism value chain from initial travel inquiries to follow-ups that encourage customers to plan their next journey. Additionally, with its modular structure, Emerald can be customized to fit any specific needs of your business. There is also iEmerald, a mobile CRM designed for your sales team, ensuring that business processes in marketing, sales, and customer service are streamlined. This approach not only fosters stronger customer loyalty but also allows for a deeper understanding of customer preferences and requirements, ultimately leading to more meaningful relationships.

Description

As a worldwide publisher, we are dedicated to disseminating research that has a significant impact. Our focus is on mission-driven social science studies that address critical societal issues in line with the UN Sustainable Development Goals. To achieve this, we collaborate with scholars from various disciplines and countries, as well as engage with industry and governmental bodies, to produce research that shapes perspectives, influences policies, and enhances lives beyond academic circles. In response to the emergence of AI tools like ChatGPT, Emerald has outlined its stance, expressing concerns that some may misrepresent AI-generated content as original research. We offer a variety of collection and access models tailored to meet your content requirements and financial considerations. You can secure access for your organization, explore our flexible access options, or purchase individual print and digital publications. With multiple collection and access models available, you can customize how you engage with our extensive content offerings, ensuring that you find the best fit for your needs. This commitment to accessibility reflects our understanding of the diverse needs of researchers and institutions alike.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

2Subscribe
Microsoft Outlook

Integrations

2Subscribe
Microsoft Outlook

Pricing Details

$500.00/one-time/user
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

ISO Travel Solutions

Founded

1979

Country

Germany

Website

www.isotravel.com/en/solutions/customer-relationship-management

Vendor Details

Company Name

Emerald Publishing

Country

United Kingdom

Website

www.emeraldgrouppublishing.com

Product Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Alternatives

Web of Science Reviews

Web of Science

Clarivate