Customer Service Delivery Platform SRM Description
Do you have a website, a call center or email/text/chat client entry options that allow you to capture the reasons your customers call? Our goal is to get to know your business and your pain points so you can concentrate on delivering the products and services that satisfy your customers. We will also assist you if you require an enhanced SRM solution. We will not sell you a solution that you don't need or offer a one-size-fits all deployment. This is unlike larger competitors. We will work with your business to determine and deploy the best solution for you, using as much automation as possible. No more, no less.
Integrations
No Integrations at this time
Company Details
Company:
CSDP
Year Founded:
2007
Headquarters:
United States
Website:
www.csdpcorp.com
Media
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Product Details
Platforms
SaaS
Type of Training
In Person
Customer Support
Phone Support
Online
Customer Service Delivery Platform SRM Features and Options
Customer Service Software
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Field Service Management Software
Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management