Alternatives to Crisp

Please also update our description as follows: Birdeye is the top-rated reputation, social media, and customer experience platform for local brands and multi-location businesses. Over 150,000 businesses leverage Birdeye’s AI-powered platform to get found online, improve online reputation, streamline social publishing, connect through digital channels, and deliver a wowing customer experience.

Oktopost's social media management, social listening, and employee advocacy solutions enable B2B organizations to amplify their brand on social media and measure the real impact of this channel on the business. Oktopost allows marketers to better engage with customers and prospects, get actionable insights, and prove ROI.

Brandwatch is a leading Social Media Management and Consumer Intelligence solution that empowers over 5,000 of the world's most admired companies to understand and engage with customers at the speed of social. Brandwatch offers one of the most unified social media management platforms around. You can discover, attract and engage with customers, and connect social data to what you already know, across departments and channels. You will love the easy-to-use interface, backed by our dedication to stellar support. Its Consumer Intelligence solution offers AI-enriched data from over 100m social and online sources helping data-driven organizations better understand how consumers feel about their brands, products and industry trends and topics.

Areto Labs assists companies in transforming online harassment and spam into vibrant online communities (talk about turning lemons into lemonade!). Our approach involves quickly eliminating abuse, bullying, and spam while fostering genuine interaction and improving safety, which ultimately conserves valuable time for social media teams and those targeted, all while elevating brand reputation and engagement levels. By leveraging our innovative software, organizations can fully optimize the benefits of their social media activities, ensuring a more positive online experience for all users.

Just imagine a place where you can collect and curate content created by you or your audience on different channels and then display it in a beautiful feed on screens or on your website. With the Walls.io social aggregator software, you can collect and showcase the best posts, photos or videos from Twitter, Instagram, Facebook, YouTube, Flickr, Tumblr, Pinterest, Vimeo, Reddit, and RSS. You can also upload your own posts, photos or videos. You can also go beyond social media and allow your audience to upload content directly to the wall without posting on social media. A new way to tell your brand's story, boost conversions and establish a stronger community. You can use a Walls.io social media wall at events, in shops, hotels, restaurants and offices, for your hashtag campaign, and even embed it on your website. We are fully GDPR compliant and use official APIs only.

Ensuring a secure online environment requires both diligence and compassion. The speed at which online content is produced and disseminated is staggering, creating numerous challenges that demand attention. To shield their users from potential dangers, companies must implement strong systems alongside watchful human moderators. At TaskUs, we recognize the importance of content security as an expanding service, and we are devoted to crafting the optimal online environment. Our ambition is to establish TaskUs as the premier provider and expert in content moderation—a vision that influences all facets of our operations, collaborations, and our unwavering commitment to a safer internet. We have developed The TaskUs Method, a thorough global initiative focused on psychological health and safety for content moderators, founded on principles of evidence-based psychology and grounded in neuroscience. Content security continues to rapidly evolve within our organization, supported by a team of over 5,000 dedicated professionals who are integral to the success of top brands across sectors such as social media, FinTech, and gaming. This dedication not only enhances our service offerings but also reinforces our mission to protect users in an increasingly complex digital landscape.

An advanced content moderation and chat filtering solution tailored for social media platforms. This robust, scalable, and automated system allows for seamless integration through an API to monitor text, usernames, images, and videos instantaneously. Two Hat’s innovative platform processes over 102 billion interactions per month, including messages and multimedia, all in real-time, ensuring effective classification and filtering. With a focus on identifying and addressing online dangers such as cyberbullying, abuse, hate speech, violent threats, and child exploitation, we empower clients from diverse social networks to create safer and healthier environments for their users. Retain control over your moderation practices with the ability to customize settings, establish adaptable workflows, and implement real-time changes while enjoying complete visibility into our service. In critical situations on your platform, where the safety of individuals is at stake, timely responses can make all the difference. By leveraging our solution, you not only enhance user experience but also contribute to a more secure online community.

Brand24 is an innovative and influential social listening tool that helps you monitor your online reputation, prevent PR crises from happening, and track the results of social media campaigns for tremendous success in marketing. With their easy-to-use platform, users can boost brand awareness while improving customers' experience too!

Tisane API is an NLU API that focuses on law enforcement and abusive content. Tisane detects: • hate speech • Cyberbullying • Criminal activity • Sexual advances • Attempts to establish external contact More. Tisane identifies the issue and pinpoints the text fragment that is infringing. Optionally, an explanation can be provided for audit or sanity checks. Tisane can handle 30 languages, even if it contains slang or obfuscation.

Utilizing Utopia AI Moderator for automation significantly enhances content quality, accelerates publishing timelines, and lowers operational expenses. This advanced moderation solution fully automates the process of safeguarding your online community and brand against harmful user-generated content, fraudulent activities, cyberbullying, and unwanted spam. By analyzing past decisions made by human moderators, it adapts in real time and demonstrates superior accuracy compared to human oversight. Utopia AI Moderator excels in understanding context and can operate in any language, demonstrating remarkable proficiency with informal expressions, slang, and regional dialects. The tool enhances the caliber of published material while eliminating delays in publishing, offering dependable and continuous content curation, which allows human moderators to prioritize strategic moderation policies and tackle only the most complex cases. With a quick setup that takes merely two weeks, Utopia AI Moderator effectively manages 100% of incoming content and continuously improves by learning from its operational experiences. This makes it an invaluable asset for any organization looking to maintain a safe and engaging online environment.

Social media operates continuously, and you are likely aware that crises can emerge unexpectedly. A single negative tweet has the potential to impact a company's revenue for months on end. Therefore, as a Social Media Brand Manager, it’s crucial to evaluate your readiness to handle emergencies at any hour. If your answer is anything less than a confident "yes," it might be wise to seek assistance from a professional partner. ICUC is a worldwide, multilingual social media team that collaborates with your company to interact with customers at all hours. Renowned for its expertise in community management, ICUC provides social media moderation services designed to facilitate dialogue and address customer service issues. Our moderation strategies are specifically customized for your brand, encompassing services such as text moderation, pre-written engagement responses, video and photo moderation, contest oversight, and more. With a team of specialists proficient in over 20 languages, we ensure that your customers consistently feel heard and valued, fostering lasting relationships. In today’s fast-paced digital landscape, being proactive and prepared can make all the difference for your brand’s reputation.

TELUS International specializes in crafting and providing advanced digital solutions aimed at improving the customer experience (CX) for innovative global brands. Their extensive array of services facilitates every phase of their clients' digital transformation journeys, allowing them to swiftly adopt cutting-edge digital technologies that lead to enhanced business results. The company's comprehensive offerings encompass digital strategy, innovation, consulting, design, IT lifecycle solutions, data annotation, intelligent automation, and omnichannel CX solutions, which feature content moderation, trust and safety measures, along with various other managed services. Supporting growth at all development stages, TELUS International collaborates with brands in rapidly expanding sectors such as technology and gaming, communications and media, eCommerce and fintech, healthcare, and travel and hospitality. By leveraging their expertise, they help organizations navigate complex digital landscapes and improve overall operational efficiency.

The entirety of the content created by you or your audience plays a crucial role in shaping your brand's identity. Consequently, overseeing this image across various digital platforms is essential for enhancing the customer experience today. We assist you in producing, uploading, standardizing, extending, controlling, responding, alerting, and listening, ensuring that all your online brand environments reflect your brand's identity and resonate with your online communities. This encompasses not just social media but also advice, forums, and all platforms that generate user-generated content. Social media never takes a break, and neither do we. It serves as a universal language, one in which we are fluent. Our dedicated teams, both in France and internationally, work in a timely and sustained manner. Our expertise in recruiting, training, and coaching enables us to provide quality, ongoing management, and flexibility tailored to the dynamic nature of social media. From our early involvement in moderating forums since 2002 to today’s comprehensive management of some of the biggest brands' social media accounts, we recognize the significance of ensuring that your content remains high-quality and secure. In this fast-paced digital landscape, maintaining a consistent and engaging brand presence is more important than ever.

Utilize Konnect’s Listening tool to tap into discussions from countless online sources and social media channels, gaining insights into what customers are expressing about your brand, the competitive landscape, industry trends, and the effectiveness of your marketing initiatives, among other valuable information. Stay attuned to every relevant conversation across the internet and social platforms that impact your business. Foster engagement with your audience on their preferred channels, employ sophisticated automated workflows and CRM solutions to ensure that conversations are directed to the appropriate teams, which helps to streamline response times and allows for comprehensive measurement of your activities. Enhance customer satisfaction with Konnect Insights Social CRM, featuring visually appealing dashboards and business intelligence tools designed to provide profound insights into your online reputation and social media presence. Gain a clear understanding of your share of voice, sentiment analysis, media type categorization, and social platform metrics for both your brand and competitors, while also accessing detailed reports on response times and other critical performance indicators. By leveraging these insights, you can refine your strategies and ultimately drive better outcomes for your organization.

Bodyguard serves as a guardian for your online communities and platforms, effectively combating toxic content, cyberbullying, and hate speech. By harnessing the potential of positive interactions, you can create a protective barrier against negativity. It addresses various categories of toxic content and evaluates their severity, employing contextual analysis and decoding the nuances of internet language. Whether it’s a handful of blog comments or a flood of social media responses, including live streaming interactions, Bodyguard maintains a robust database to guide content strategies and discover innovative ways to connect with your audience. You can select which categories of toxic content you wish to monitor, ensuring a tailored approach. Research shows that platforms devoid of toxic content are three times more likely to retain existing users and draw in new members. Moreover, environments free from negativity can lead to visitors spending approximately 60% more time engaging with your content. Safeguarding your brand’s reputation, as well as the well-being of your users and employees, is crucial; associating your business with toxic content can have detrimental effects. With seamless and rapid API integration, Bodyguard is compatible with any platform, and its pricing is adaptable to fit your specific needs while ensuring a safe online experience for all. In today’s digital world, proactive measures against toxic behaviors are not just beneficial but essential for fostering healthy online interactions.

Mediatoolkit, an award-winning media intelligence tool that allows businesses of all sizes to monitor online conversations across 100+ millions sources (including social media), in real-time and in any languages, is Mediatoolkit It notifies users when their query is mentioned online via email or Slack or the Mediatoolkit mobile application. The tool will send a Spike alert if a query generates more online buzz than usual. Mediatoolkit offers very sophisticated yet simple-to-understand analytics. You can customize more than 2000 chart combinations to generate reports that are tailored to your business strategy and goals. This results in completely unique datasets. This allows users to identify and manage growth opportunities, monitor brand reputation, gather consumer feedback, avoid crises, and identify influential people. Boolean search, advanced filtering options, custom brands reports and data exports are just a few of the other features.

Customers expect a response when they engage with your brand via social media channels. But not just any reply. It must be a timely response that solves the issue in-channel, and leaves the customer satisfied. Verint Social allows your brand to deliver social service across all major platforms - with personalized conversations, smart automation, and actionable insights. Our intelligent, rules based routing system and prioritization engines ensure that relevant conversations are distributed based on identity, full conversational context, and a fully customized workflow in order to maintain your service standards. Verint Social is the only solution that can seamlessly integrate bot-based automation and agent-assisted services in a single conversation. This is facilitated by smooth bidirectional handoffs, which boost agency efficiency.

Brand monitoring and analysis across both social and traditional media is essential for businesses, and Brand Analytics is designed to support the various critical functions of your company's major departments. By mitigating reputational risks and enhancing the effectiveness of public relations, it enables the creation of in-demand products and the refinement of your communication strategy. Furthermore, it contributes to elevating customer service standards and bolstering customer loyalty. Brand Analytics guarantees the acquisition of highly reliable data from a multitude of sources, including social media platforms such as VK.com, OK.ru, Instagram, Facebook, YouTube, TikTok, and Twitter, in addition to blogs, forums, review sites, mobile app stores, public channels, and Telegram discussions. It also encompasses online mass media and the websites of governmental bodies as well as influential market organizations. Through a contractual agreement with VK.com, which allows access to a comprehensive public data stream, Brand Analytics offers unparalleled completeness, speed, and quality in message analysis within the market. The scope of our monitoring includes all varieties of messages and data to ensure thorough insights. This holistic approach allows businesses to stay ahead of trends and make informed decisions based on real-time analytics.

Welcome to the Future of Customer Experience! We offer a technology platform that will help you win, keep and delight your customers. To improve your customer experience, we use AI, analytics, big-data, and automation. Use ORM services for social networking listening to engage your audience instantly and get instant insights. Smart AI technology allows you to manage your online persona on any social media channel. All your digital needs can be met in one place. Our digital command center allows you to see what your customers are talking about. You can nurture leads, monitor campaigns, and enjoy an unparalleled brand immersion experience. Smart bots allow you to communicate with consumers quickly and build a stronger relationship with them. This AI-driven tool can help you in precision marketing and in building a stronger relationship.

Social Mention helps identify discussions about your brand or competitors in both news outlets and various social media platforms. This user-friendly tool serves as a social media search engine that compiles content generated by users from all over the web into one cohesive stream. It functions as a monitoring resource, enabling you to observe and quantify what individuals are expressing about your brand globally and in real-time. Integrated within BrandMentions, this comprehensive brand monitoring solution is tailored to track and actively participate in online dialogues as they happen. With Social Mention, you'll never overlook any comments or mentions related to your brand across social media channels, news articles, or other media. Stay informed about when and where your audience engages with you online. By utilizing this tool, you can gain valuable insights into customer interactions, assess the effectiveness of your social media strategies, and develop products that align closely with consumer needs. This ultimately strengthens your brand's presence and responsiveness in the digital landscape.

With Spotler Engage, you can seamlessly manage webcare, messaging, social media publishing, and monitoring all from a single, user-friendly tool. Establishing strong relationships with your customers is crucial for any thriving organization. By delivering exceptional support, you can transform your customers into loyal connections. This platform enables you to oversee all your social media channels, ensuring that you remain informed and can contribute meaningfully where it counts. You can easily track both online and offline conversations through its thorough monitoring capabilities. Stay responsive to current events and keep abreast of everything that influences your brand and reputation. By consolidating all online communications into one streamlined dashboard, you can maintain a clear perspective and stay informed. The publishing feature in Spotler Engage makes it simple to distribute your valuable content to your desired audience. By ensuring efficient and high-quality service across all channels, you not only enhance customer satisfaction but also maintain a holistic view of your engagement efforts. Ultimately, this leads to a more connected and responsive approach to customer relationships.

Eliminate hateful, racist, and brand-damaging remarks, as well as spam disrupting your social media presence. This advanced moderation system efficiently handles 22 languages in mere seconds. Trusted by organizations such as the NFL, NBA, NHL, NASCAR, and Premier League, as well as numerous consumer brands, it empowers them to regain control over their online interactions. Malicious comments are swiftly identified and erased from your posts before they can reach the eyes of your players or fans, ensuring your brand's integrity is safeguarded around the clock. Offensive remarks are concealed from everyone except the original poster, who remains oblivious to the fact that their comments are invisible to the rest of the world. With a combination of A.I. filtering technology and a dedicated team of over 1,000 human moderators monitoring your social media accounts continuously, your team is relieved from this burden. These human moderators are capable of detecting and removing harmful comments that may slip through automated systems. This single tool offers comprehensive management and customization of moderation across all social media platforms, enabling immediate action with preinstalled, regularly updated keyword and emoji filters that can be tailored to meet your brand’s specific needs. As a result, your online community can thrive in a safe and positive environment, allowing for genuine engagement without the worry of toxic interruptions.

Engage customers and build brand loyalty through social media. Engage customers with eye-catching images, interactive content and peer-to-peer discussions to increase campaign performance and engagement. Social media allows you to inject contextually relevant emotional arguments that articulate the voices and rare diseases to HCP specialists. Using interactive content, eye-catching photos and peer-to-peer discussions to increase campaign performance and engagement can help you increase campaign performance. Social media can be used to inject contextually relevant emotional arguments, articulating rare diseases or voices to HCP specialists.

Rallio, a SaaS that combines social media technology with creative services and employee advocacy, is a powerful SaaS. Rallio is the preferred supplier for franchise organizations and small business. It allows brands to manage all aspects of their social media presence, online reputation, and online directory listings from one dashboard. Either you can manage your social media on your own with our easy-to-use mobile and desktop technology or hire our agency. Our team of social media strategists and brand managers, writers, producers, designers, engineers, geeks and change-makers will help you get rid of boring content and brighten up your social media pages.

AI-Powered social media assistant Hookle allows you to easily monitor, publish, schedule, and schedule posts across all your social media channels using one app.

A new artificial intelligence system has been developed to detect and respond to child sexual abuse material more efficiently, aimed at protecting victims at a faster rate. Utilizing real CSAM data, this AI effectively scans, identifies, and flags new images that depict child abuse with remarkable precision. In partnership with law enforcement and prominent Canadian universities, CEASE.ai employs a combination of neural networks and various AI models to achieve accurate detection of such harmful content. The system offers investigators a user-friendly plugin that allows them to upload images from their cases and run hash lists to filter out known content. Subsequently, the AI suggests potential labels and prioritizes images that may contain previously unseen CSAM. Investigators can then examine the flagged images, verify their illegal nature, strengthen their cases against perpetrators, and expedite the rescue of vulnerable victims. Additionally, social media platforms integrate with the CEASE.ai API endpoint, which processes all user-uploaded images in real time, ensuring that any content related to child abuse is swiftly identified and labeled by the system. This innovative approach not only enhances the efficiency of investigations but also contributes significantly to the protection of children at risk.

Harness the potential of automation in marketing to enhance sales conversions and boost customer engagement effectively. Efficiently manage leads who engage with your brand or products across social media platforms. Monitor social interactions and nurture these leads to build lasting relationships. Automate the process of discovering profiles and gathering relevant activities to streamline your outreach. Utilize rule-based lead scoring systems to qualify potential customers based on their engagement. Clearly define your buyer personas to refine your search filters for lead generation. Instantly create leads by leveraging advanced filters that analyze both user and organizational characteristics to pinpoint high-quality prospects. Achieve significant returns on investment in a short timeframe, ensuring your marketing efforts yield quick results. Facilitate content creation and simultaneously distribute it across various social media channels to maximize reach. Monitor content consumption and interactions on your posts to generate valuable leads. Gain insights from social media interactions and leverage social listening tools to keep tabs on your brand's reputation, customer feedback, and relevant discussions around specific keywords, topics, competitors, or industries, allowing for strategic analysis and proactive engagement with emerging opportunities. By adopting these practices, marketers can not only enhance their outreach but also foster a more connected relationship with their audience.

Safeguard Your Social Media Reputation: Comment Bounce serves as your protective barrier on social media, automatically sifting through comments to eliminate negativity and spam. It swiftly detects harmful comments or those that mimic spam, preventing them from tarnishing your content and hindering constructive engagement. Have you ever noticed how a spam link on your advertisement can deter potential interactions? When users perceive your entire post as "spammy," they are far less inclined to engage. Similarly, if someone posts a negative remark about your product in your ads, it can significantly reduce engagement not only with that ad but also with your entire brand. Consider the hours spent manually removing or hiding unwelcomed comments from your ads or posts on your business accounts due to their negativity. You likely spend more time on this task than you should. Do you understand the importance of this issue? Protect your brand's integrity today and foster a more positive online presence!

Enhance your communication strategies with Truescope, which leverages millions of media posts daily to provide you with real-time insights that can shape your business approach. Stay informed about the critical information relevant to you, sourced from social media, online platforms, and traditional media outlets. Gain immediate access to insights through tailored industry dashboards, monitor the impact of influencers, and manage your reputation effectively while keeping an eye on competitive intelligence and crisis communications. Rest assured that we meticulously capture significant news and discussions, ensuring you remain well-informed at all times. Your personalized Inbox offers not only curated information but also the necessary tools to share, receive alerts, and take proactive actions. Truescope stands out as a sophisticated media monitoring and social listening solution, empowering you to navigate the complex landscape of modern communication with confidence. With our services, you can transform your media engagement into actionable strategies that drive success.

We combine the power AI and trained moderators in order to promote civil and safe online discussions on social media and websites. AI automatically detects and conceals harmful comments while human moderators protect freedom of speech by preventing a false positive. We provide a sophisticated, complex tool for managing communities that not only moderates online conversations automatically but also gives you insights into your audience's emotions. It consolidates all of your social media profiles, websites and community management into one place. This gives you a comprehensive view of your community. AI content moderation uses advanced natural language processing algorithms and machine learning to adapt to evolving linguistic patterns and minimize false-positives for technologically sophisticated and context-aware moderating.

Social media is a wild place to do business. That’s why thousands of brands rely on Hootsuite’s tools and expertise to bring order to the chaos. Launch brilliant social campaigns, deliver 5-star social commerce experiences, and manage all your customer conversations in one place. With Hootsuite, you can confidently schedule posts across multiple social networks (including Instagram, TikTok, Twitter, Facebook, LinkedIn, Pinterest, and YouTube ), manage organic and paid social content together, easily keep track of customer conversations, break down silos in how you collaborate with your organization, and gain actionable real-time insights from social media to make critical business decisions—all from one intuitive dashboard. You can manage organic and paid social content together, easily keep track of customer conversations, break down silos in how you collaborate with your organization, and gain actionable real-time insights from social media to make critical business decisions—all from one intuitive dashboard. Hootsuite can set you up for success with expert certifications, training, and coaching in social marketing, social listening, and customer care, and social commerce. Get more from social with Hootsuite.

We provide tools to help you keep track of, comprehend, and shape the environment you operate in. By equipping public relations, communications, and marketing teams with a user-friendly all-in-one product suite, fueled by AI-powered insights, we enable them to excel. In a fast-paced, always-connected world, the responsibilities of a marketer are never truly complete; that's why our range of products is specifically designed to assist you in maintaining control over your digital strategy and evaluating marketing effectiveness. Our comprehensive suite addresses the challenges that contemporary PR, communications, and marketing specialists encounter. With insights and workflows strategically crafted to enhance your social media and digital marketing initiatives, you gain a competitive edge. Enjoy the benefits of a versatile solution that enables you to track social media mentions that matter, allowing you to stay ahead of competitors. Moreover, with unlimited ad-hoc searches and no restrictions on volume across over 20 channels, including various social networks, your social listening abilities will be unparalleled. This holistic approach ensures that you are not only reactive but also proactive in your marketing endeavors.

Ensure that you stay informed about every social mention of your brand by identifying who is currently discussing you and interacting with them. The landscape of marketing has been transformed by social media, making it essential for marketers to master the art of locating, tracking, and engaging in significant online conversations related to their brands. Even if you're operating on a tight budget, it’s entirely feasible to leverage these mentions effectively with the right approach. A social mention arises whenever a keyword, hashtag, or brand you’re monitoring is referenced on social platforms, and with Social Searcher, you can view all of these mentions conveniently in one place. Our service encompasses leading social media networks and all online references, allowing you to connect with countless individuals almost instantaneously. The functionality resembles that of other search engines; simply input the specific keywords or brand you wish to monitor, and you’ll receive a curated list of results complete with analytics. By actively engaging with your audience, you can enhance your brand's visibility and foster stronger relationships.

BoomSonar, our proprietary program, specializes in real-time monitoring, analysis, reporting, and management of web and social media platforms. Beyond just social media oversight, BoomSonar provides a suite of services including account management, online reputation management, research and development applications, research capabilities, push notifications, and more, all tailored to meet your unique requirements. Understanding the demands of the digital landscape, we proudly present BoomSonar, which stands as Turkey’s pioneering and most extensive solution for real-time web and social media monitoring, reporting, analysis, and management. This innovative tool enables users to conduct real-time searches on roughly 1.6 million Turkish websites and social networks, as well as over 420 million websites and networks in English and other languages, covering a wide array of topics, including your brand and your competitors. With BoomSonar, you gain access to Turkey’s foremost real-time search engine, making it an indispensable asset for businesses seeking insightful web and social media intelligence. By leveraging this powerful software, you can enhance your decision-making processes and improve your overall online strategy.

SemanticForce stands as a comprehensive platform for media and e-commerce intelligence and engagement, harnessing the transformative power of deep listening to generate beneficial outcomes. Unlike traditional media listening tools that offer a narrow scope of data, SemanticForce's all-encompassing media intelligence solution allows you to gain extensive insights and visibility across your data landscape, no matter where it originates. Our robust listening ecosystem spans a wide array of sources, including online news, forums, influencers, domains, advertisements, and pricing strategies, delivering an unparalleled level of intelligence and safeguarding for your brand. With the ability to analyze and categorize millions of dialogues from news outlets and social media, you can easily identify emerging trends and connect with topics that matter to your target audience. Moreover, you will be empowered to promptly uncover both positive and negative sentiments regarding your brand within social media channels. By receiving real-time alerts, you can swiftly address any unfavorable discussions, ensuring that your brand maintains a positive presence and promptly responds to consumer concerns. This proactive approach not only enhances reputation management but also fosters deeper engagement with your audience.

ListenFirst is trusted by the world's most prominent brands as the leading social analytics solution. We offer a one-stop-shop solution for optimizing social media marketing. ListenFirst was founded in 2012. It has received multiple awards, including the 2020 SIIA CODiE Award, the 2020 Cynopsis Award for Outstanding Data Solutions, the 2020 High Performer Recognition, MarTech Breakthrough Award, and a MarTech Breakthrough Award, for Best Social Media Monitor Software. It is also one of Inc. 500’s fastest-growing companies. ListenFirst was founded in 2012. It is trusted by global brands such as AT&T and Amazon, NBCUniversal and Peloton, and is regularly featured on The Wall Street Journal. Variety, Ad Age and Forbes.

BrandBastion is dedicated to enhancing your ability to listen and engage effectively on social media platforms. To achieve greater sales or improve brand value, it’s crucial to grasp what your audience prioritizes and to act promptly and appropriately. They eliminate harmful remarks—ranging from spam to discrimination and brand attacks—based on your tailored brand moderation criteria. Notifications are dispatched for matters requiring immediate attention, such as spikes in negative sentiment or reports of unusual occurrences. Additionally, BrandBastion’s social media engagement analysis offers you the opportunity to evaluate your existing advertisements or organic posts to uncover harmful comments and threats, engagement possibilities, urgent issues, and actionable optimization tips. This comprehensive approach empowers you to not only understand your audience better but also to enhance your overall social media strategy effectively.

A tailored neural network has been developed to efficiently triage reported online content. For an extended period, social media platforms have depended on users to flag abusive behavior, hate speech, and various forms of online harm. These reports are forwarded to moderation teams that assess each one on a case-by-case basis. Many platforms encounter an overwhelming number of reports daily, with a significant portion being resolved without any further action. However, reports that involve urgent matters—such as threats of suicide, violent acts, terrorism, or child exploitation—run the risk of being overlooked or not addressed promptly. This delay can lead to serious legal repercussions as well. Under the German law known as NetzDG, social media platforms are obligated to eliminate reported hate speech and unlawful content within a 24-hour timeframe, or they could incur fines reaching up to 50 million euros. As similar regulations regarding reported content are emerging in countries like France, Australia, and the UK, the need for effective moderation techniques is becoming increasingly critical. With Two Hat’s Predictive Moderation product, platforms have the capability to develop a specialized AI model that learns from the consistent decisions made by their moderation teams, thereby improving response times and accuracy in handling urgent reports. This innovation not only enhances user safety but also helps platforms navigate the complex landscape of legal compliance effectively.

YouScan, a social media listening platform that uses image recognition technology, is powered by YouScan. It allows agencies and enterprises to instantly access customer conversations online. Users can seamlessly complete the most difficult tasks with ease thanks to smart alerts, trend detection, sentiment analysis and smart alerts. Major brands like L'Oreal and Nestle use YouScan to efficiently identify potential customers.

Vigilo® from Scry Analytics conducts predictive analyses on both internal and external data sourced from a variety of social media channels and news websites to provide decision-makers with actionable insights and recommendations for improved decision-making processes. The Vigilo® Adverse Event detection feature employs unique algorithms to interpret and analyze information from online posts, blogs, articles, social media outlets, and diverse news platforms to gauge the likelihood of business success or failure. Additionally, Vigilo® Service Ticket Management leverages artificial intelligence to enhance the quality of support services—both internal and external—by analyzing historical data associated with service requests. Furthermore, Vigilo® Optimal Factory Scheduling creates demand forecasts by taking a comprehensive approach to data related to customer demand, supply chain logistics, manufacturing, and distribution operations. This holistic methodology enables organizations to make better-informed decisions that can significantly enhance operational efficiency and responsiveness to market changes.

MavSocial is a social media and reputation management and advertising solution for businesses, agencies, and marketers to manage their Facebook and Instagram, Twitter, LinkedIn and Google My Business accounts. Publish: Directly to all the channels above with options for scheduling and bulk publishing, targeting, etc. Advertise: Create ads and manage campaigns on Facebook (boosted, unpublished), Twitter, Instagram and LinkedIn, including bulk location targeting ads. Engagement: You can respond to all your social media comments and mentions, DMs, ad comment + your reviews easily from one unified mailbox Collaboration: MavSocial's Incredibly Flexible Teams and Brands module lets you manage profiles, users, teams, and brands in any way you like. Reports: Downloadable reports that allow you to see and analyze the most important metrics in your social media accounts. Digital Library: All your digital assets can be stored in one place for easy access

Your clientele actively interacts with your brand, sharing enthusiastic praises during the day and raising bizarre grievances at night. To effectively manage text, image, and video content moderation, it's essential to have a skilled moderator who can embody and safeguard your brand with a personable approach. ModSquad emerges as the top choice for moderating social media and user-generated content across various platforms, languages, and geographical locations. This includes overseeing discussions and interactions, ensuring the safety of your audience while protecting your brand’s reputation. They meticulously review content in chat rooms, message boards, and comments, escalating significant concerns to the appropriate stakeholders. Their moderation strategies span multiple platforms and incorporate behavior-management software, along with recommendations for chat and safety tools. Additionally, they adhere to COPPA compliance and best practices for child safety. Their services also include bilingual moderation in foreign languages, with customized schedules that offer full hours or even 15-minute check-ins, available round-the-clock throughout the year. Whether your project is large or small, ModSquad is equipped to handle it with expertise and efficiency.

It combines powerful analytics with extensive data sources and is easy to use. Mentionlytics is a Web and Social Media Monitoring Platform for any company size or individual. Monitor your brand, competitors and hashtags across multiple social media platforms. SIA, the A.I., also provides unique insights. Social Intelligence Advisor.

ActiveFence is a leading Trust and Safety provider of online platforms. It protects over three billion users daily from malicious content and behavior. ActiveFence is trusted by Trust and Safety teams across the board to protect their users from online harms such as child abuse, disinformation and hate speech, fraud and terror. Our platform is equipped with a full range of capabilities, including AI-driven harmful content detection. ActiveFence protects online platforms in over 100 different languages. This allows people to interact and thrive online safely.

BrandWiz ensures that your brand's social environment remains tidy, secure, and free from trolls by swiftly eliminating hate, spam, and unwanted interactions. Our AI moderation goes beyond simple filtering; it is sharply tuned, continuously evolving, and always prepared to counteract disruptions. BrandWiz effectively prevents unwanted tags, provocative messages, and mentions from competitors before they have the chance to interfere. You can tailor your moderation settings to exclude specific terms and phrases, ensuring that inappropriate visuals are promptly removed and hidden negativity, even when disguised as emojis, is swiftly identified and addressed. For those who desire additional oversight, reviewing comments prior to their publication is a simple task. The setup process is seamless—just link your accounts, establish your preferences, and allow our AI to handle the rest. With adaptable pricing options suitable for every phase of growth, safeguarding your brand is now more straightforward than ever. Beyond simply moderating content, BrandWiz acts as your digital guardian, protecting your brand's online reputation. With its sophisticated, real-time moderation capabilities, you can eliminate online distractions and concentrate on expanding your reach and forging meaningful relationships. Embrace the peace of mind that comes with knowing your brand is in good hands.

EyeRecognize offers a robust suite of APIs for image and video recognition that are easy to integrate into your applications, even if you lack machine learning experience. Our services enable you to recognize objects, individuals, text, scenes, and activities in visual media, while also identifying faces and classifying NSFW content. With our Face Detection and Analysis capabilities, you can locate all faces in images and videos and gather detailed attributes like gender, age, eye characteristics, and emotional expressions. Additionally, our Text Detection feature allows for the extraction of text from various sources, including license plates, street signs, advertisements, and brand logos. We also specialize in detecting NSFW and other potentially inappropriate material in both images and videos. With over four decades of collective experience in developing AI-driven applications, the EyeRecognize team was a pioneer in utilizing machine learning for automating content moderation on social media platforms, setting a standard in the industry. This dedication to innovation ensures that our technology remains at the forefront of image and video analysis.

Radarr, powered by AI, is the best social listening and monitoring platform. It helps you get better results quicker. Get a detailed analysis of your campaigns with our Al-powered social intelligence and social analytics tool. Untapped opportunities to succeed! Radarr is a powerful social intelligence tool that allows you to listen, monitor, track, and easily track online conversations. Our AI-powered solution aggregates all online conversations into a single dashboard that makes it easy to understand your audience. Radarr, a social and digital listening platform, helps brands gain actionable insights about their audience's interests and responses. It works in real time and is completely hassle-free. Radarr's command center brings together all your data points into one dashboard. Real-time visualizations of campaign performance and content are available to give you insight to make your life better.

Our innovative technology harnesses the power of AI to safeguard your children from dangerous online material. Together, we can ensure that your kids maintain their joyful expressions while exploring the digital world. This solution effectively blocks all types of harmful content, extending beyond just explicit material to include distressing or frightening elements. Our advanced model is capable of identifying over 15 categories of harmful content, such as pornography, violence, and horror. In a comprehensive analysis conducted in 2020, CyberPurify scrutinized more than 21 million pieces of content across various platforms including images, news articles, videos, search engines, and social media. This filtering system empowers you to enhance your children's protection against the potential dangers of the internet. The content monitoring feature evaluates the websites your children visit, actively blocking any harmful images, videos, or advertisements. Additionally, CyberPurify prioritizes your family's privacy by preventing tracking from common third-party systems, spyware, and adware. Tailored specifically with Machine Learning capabilities, CyberPurify Kids not only shields against inappropriate content and ads in browsing environments but also offers robust protection against tracking, phishing attempts, and fraudulent activities. Ultimately, this tool provides peace of mind for parents while fostering a safer online experience for children.

Track online, social, and earned media in real-time for brand mentions and insights that drive more strategic communications. Monitor the Entire Media Ecosystem, From Print to Podcasts The Notified PR platform gives you real-time access to millions of online and print sources, blogs, and social media conversations. From editorial news articles to niche forums, our coverage spans 150+ countries and multiple languages. You can also monitor key podcasts and broadcast outlets for brand mentions and media exposure. Build Successful Searches, Every Time Build powerful Boolean queries that deliver the results you’re looking for, without being a Boolean expert! Easily configure searches exactly how you want, for every media type and language, and always find what you’re looking for. Rest assured that you will never miss a comment or conversation. Our deep historical archive gives you instant data as soon as you’ve set up a new search profile. Filter Your Results to Surface Actionable Insights We’ve made it easy to customize your search results with just a few clicks to quickly get to the information you need. Sort coverage by date, reach, or engagement, and quickly filter by media type or sentiment.

KPI6 is a Software as a Service Suite that brands and media agencies use to understand their customers, identify their needs, define segments of their audience, and develop marketing strategies. It analyzes a variety of user-generated content as well as unsolicited sources such social and web panels, open data, and online reviews to provide critical strategic insights that a company needs in order to drive innovation, opportunity evaluation, strategic planning, segmentation and creative development. Each person has unique characteristics that can benefit a brand or an industry. These traits can be a great asset to your company. Your leaders should spend their time on strategic planning and management and not on interpreting conversations or building user profiles. Your organization requires custom solutions that do the work and carry out the research.