CareLineLive is an all-in-one, cloud-based homecare management platform trusted by over 700 home care agencies and domiciliary care providers across the United Kingdom and Australia.
The platform covers rostering, scheduling, care planning, care monitoring (ECM), eMAR, payroll, invoicing and the Care Circle portal for friends and family.
Subscription includes CQC and CIW compliance tool MOA Benchmarking to deliver a solution combining both homecare management and compliance.
Customers find the comprehensive functionality easy to use because of the intuitive user interface and enjoy excellent day-to-day support which is recognised by CareLineLive’s high rating on Trustpilot.
CareLineLive is an NHS England Assured Supplier for Digital Social Care Records (DSCR). CareLineLive is accredited to ISO 27001 (Information Security), ISO 9001 (Quality Management), and Cyber Essentials Plus. In addition to being hosted on secure AWS servers with data stored in the UK (or Australia for customers there) for data sovereignty.
Founded in 2014, CareLineLive is led by Managing Director Josh Hough and is headquartered in West Sussex with offices in London and Melbourne. CareLineLive is part of MAS Technicae Group and received majority investment from technology-focused investment firm Accel-KKR in June 2025.
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RouteGenie is non-emergency medical transportation software for operations running 25 to 500+ vehicles. It combines NEMT scheduling software and route optimization with native multiload, real-time NEMT dispatch software, Medicaid and broker billing with CMS 1500 and claim scrubbing, and fleet compliance in one single-tenant platform. Multi-site operators run every location in one instance with role-based access and a full audit trail on every trip change. ImportGenie automates trip intake and status return across 28 live broker and payer integrations, including ModivCare, MTM, Veyo, Verida, SafeRide Health, Alivi, New York MAS, Uber Health and transit authorities. Subcontractor vehicles are visible on the same live map as owned fleet. SAML2 SSO (Entra ID, Okta, OneLogin, Google Workspace), SOC 2 Type 1, open REST API, iOS and Android driver apps, passenger app, and a payer and facility portal. Flat per-vehicle pricing with unlimited trips and unlimited users. 600+ fleets, 20,000+ vehicles, ~50,000 trips daily.
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OneTouch Health
OneTouch Health is an all-encompassing cloud-based care management software solution designed to provide care organizations with an integrated digital environment for overseeing and coordinating every facet of care delivery and operational activities, enabling teams to minimize administrative tasks, enhance compliance, and dedicate more time to client interaction; this platform features sophisticated scheduling and staffing capabilities with real-time updates and skill-based assignment, customizable digital care plans that synchronize live, medication management alongside eMAR tracking, and centralized client records that can be accessed via both web and mobile platforms. Additionally, it includes tools for workforce management, encompassing HR documentation, training and eLearning oversight, payroll processing, invoicing, and compliance tracking, all equipped with audit-ready reporting and alerts that bolster governance and prepare organizations for regulatory compliance across various services. OneTouch is versatile enough to support diverse care environments, such as domiciliary and supported living, residential aged care, and day services, ensuring that organizations can tailor their care approaches effectively. The platform ultimately aims to streamline operations while enhancing the quality of care provided to clients.
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CareOS
CareOS is a comprehensive care management solution designed specifically for home care providers in the UK. This platform integrates various features such as rostering and scheduling, care planning, electronic medication administration records (eMAR), a mobile app for caregivers that includes visit check-ins and note-taking capabilities, a portal for families, as well as payroll and invoicing functions, all while ensuring compliance with CQC standards. By utilizing CareOS, agencies can effectively manage services like domiciliary care, supported living, and live-in care, thereby eliminating the need for cumbersome paper systems and spreadsheets. The software consolidates care records, rosters, and compliance documentation into a single, streamlined system, significantly enhancing operational efficiency. CareOS operates on a straightforward pricing model based on a per-client fee and is accessible as a web application for administrative staff, along with mobile applications for caregivers on both iOS and Android devices. Developed by Byte River Ltd. in Bristol, CareOS aims to revolutionize the way home care is managed in the region.
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