CHARMS is a secure online case management system that manages all aspects of record-keeping for foster care, adoptions, children residential, supported housing, residential family centers, foster carer recruitment hubs and other care services.
SCN is a non-profit organisation and will always be privately owned. It is based on the sociocracy principles, so that all employees and customers are a part of the CHARMS Community and its growth and progress. Everyone - employees and customers, suppliers, and most importantly, CHARMS users - has a say on what CHARMS should do. We want to make sure that educators, social workers and other care providers, as well as support staff, can focus on their work knowing that CHARMS will protect their sensitive information.
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CareLineLive is an all-in-one, cloud-based homecare management platform trusted by over 700 home care agencies and domiciliary care providers across the United Kingdom and Australia.
The platform covers rostering, scheduling, care planning, care monitoring (ECM), eMAR, payroll, invoicing and the Care Circle portal for friends and family.
Subscription includes CQC and CIW compliance tool MOA Benchmarking to deliver a solution combining both homecare management and compliance.
Customers find the comprehensive functionality easy to use because of the intuitive user interface and enjoy excellent day-to-day support which is recognised by CareLineLive’s high rating on Trustpilot.
CareLineLive is an NHS England Assured Supplier for Digital Social Care Records (DSCR). CareLineLive is accredited to ISO 27001 (Information Security), ISO 9001 (Quality Management), and Cyber Essentials Plus. In addition to being hosted on secure AWS servers with data stored in the UK (or Australia for customers there) for data sovereignty.
Founded in 2014, CareLineLive is led by Managing Director Josh Hough and is headquartered in West Sussex with offices in London and Melbourne. CareLineLive is part of MAS Technicae Group and received majority investment from technology-focused investment firm Accel-KKR in June 2025.
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Nestaid
Nestaid is an AI-driven Native Operating System designed specifically for home care agencies, integrating built-in AI employees. This system is employed by various types of agencies, including non-medical, Medicaid HCBS and waiver programs, as well as private-duty services, to streamline their daily operations, such as caregiver scheduling for client visits, electronic visit verification (EVV), care plan management, and maintaining client and caregiver records. Furthermore, Nestaid facilitates essential administrative tasks like hiring, billing, payroll-ready timesheets, and reporting. The platform also includes a suite of AI agents that perform routine office duties akin to human staff, such as managing incoming calls, filling in shifts when caregivers are unavailable, following up on missed clock-ins, screening job candidates, and generating care plans to ensure compliance. This innovative solution not only enhances efficiency but also allows agencies to focus more on providing quality care to their clients.
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Corella
Corella brings an Australian care provider's whole operation into one system: rosters, care records, compliance, billing and claims, and staff. It is built for NDIS, aged-care and Support at Home, community nursing, allied health, SIL and mental-health providers, with each organisation's own words for the people it supports.
Coordinators roster on a week board with group, recurring and sleepover shifts, and nine SCHADS award checks run on the draft roster so a problem is moved before anyone works it. Workers clock on with the position recorded, then write progress notes, record medication (including Webster packs) and report incidents from their own shift. Incidents follow reportable tracks for the NDIS Commission and aged-care SIRS.
Finance staff work from the NDIS price book with its price limits, run invoices from approved work, build the NDIA's 16-column bulk payment file for upload in the provider portal, and read the NDIA's outcome file back line by line. A Xero connector and a payroll CSV carry the numbers onward.
Each provider gets its own isolated instance, hosted in Sydney, and a person on our support team replies the same day, every day. Pricing is A$19 per staff user per month with no GST and everything included, an A$149 monthly minimum, and free participant and family logins.
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