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Description

Complyr is a sophisticated complaint management solution tailored for regulated entities seeking improved workflows, enhanced oversight, and robust documentation of complaints. Developed by seasoned experts in complaint resolution, this software enables organizations to abandon the inefficiencies of spreadsheets, shared email accounts, and manual processes. The platform offers a range of features, including structured case management, customizable workflows, secure communication through case portals, document uploads, comprehensive audit trails, and effective reporting tools for management oversight. With all complaint-related history, messages, evidence, actions, and decisions consolidated into a single case file, teams can operate more efficiently while leaders can identify potential issues at an earlier stage. Complyr is specifically crafted for sectors regulated in the UK, such as financial services, insurance, and motor finance, as well as other industries where it is crucial to manage complaints in a fair, consistent manner with thorough record-keeping practices. This tailored approach not only streamlines the complaint resolution process but also enhances overall compliance and accountability within these organizations.

Description

Revolutionize the way you handle case and complaint management with Resolve Enterprise. This software offers a highly adaptable solution designed to streamline your business operations, catering to everything from straightforward incidents or complaints to intricate cases and thorough investigations. With Resolve Enterprise, you can effortlessly monitor and search for every interaction related to a case or complaint using intuitive dashboards and comprehensive reporting tools. It not only assists in managing cases or complaints throughout their entire life cycle but also ensures efficient logging, task allocation, deadline management, and communication updates. Moreover, it provides robust document management capabilities that extend all the way to resolution, reporting, and in-depth analysis, making it an indispensable tool for any organization. By adopting Resolve Enterprise, you can enhance your operational efficiency and improve overall customer satisfaction.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

No images available

Integrations

No details available.

Integrations

No details available.

Pricing Details

£147/mth/3 users/Standard Plan
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Complyr

Founded

2023

Country

United Kingdom

Website

www.complyr.co.uk

Vendor Details

Company Name

Resolve Software Group

Country

Australia

Website

www.resolvesoftware.com.au

Product Features

Complaint Management

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management

Product Features

Complaint Management

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management

Investigation Management

Contact Management
Data Management
Incident Management
Reporting & Statistics
Subject Profiles

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