Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Complyr is complaint management software for regulated firms that need a clearer way to manage complaint cases, evidence, workflows, customer updates and reporting. It helps teams replace spreadsheets, shared inboxes and manual workarounds with one secure system built around the complaint record.
The platform includes structured complaint case management, configurable workflows, secure case portal communication, document uploads, audit trails, template-based documents and messages, complaint reporting and management oversight. Messages, evidence, actions, documents and decisions stay connected to the case, so handlers can work from up-to-date information and managers can see where cases may be slowing down.
Complyr is built for UK-regulated sectors including financial services, insurance and motor finance, where complaints need to be handled fairly, consistently and with clear records. It supports teams managing FCA complaints, regulated complaint handling, complaint evidence, case history, reporting and audit trails without relying on disconnected tools.
Teams can also use Complyr to reduce manual admin, improve visibility across live cases, support more consistent outcomes and keep complaint information easier to review if a case is escalated or challenged.
Description
The isoTracker Complaints Management system is a cloud-based solution designed to efficiently record and handle customer complaints. This comprehensive tool empowers administrators to designate team members responsible for investigating and pinpointing the underlying causes of complaints. Additionally, isoTracker Complaints Management offers users the capability to analyze past complaints and uncover trends, facilitating the development of proactive measures to prevent future issues. By streamlining the complaints process, this solution enhances customer satisfaction and organizational responsiveness.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
£147/mth/3 users/Standard Plan
Free Trial
Free Version
Pricing Details
$17 USD/month/user
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Complyr
Founded
2023
Country
United Kingdom
Website
www.complyr.co.uk
Vendor Details
Company Name
isoTracker Solutions Ltd
Founded
2004
Country
United Kingdom
Website
www.isotracker.com
Product Features
Complaint Management
Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management
Product Features
Complaint Management
Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management