CommunityWFM Description

CommunityWFM represents a cutting-edge workforce management solution that actively engages all participants in the scheduling workflow.

Designed with an emphasis on fostering collaboration among remote workforce management analysts, supervisors, and agents, this platform enhances both forecasting and scheduling capabilities.

As a cloud-based workforce management tool, it empowers WFM professionals to streamline their operations and increase their productivity.

By utilizing a distinctive combination of intraday management and automated planning strategies, organizations can significantly reduce both time and costs.

In today's environment, mobile workforce management has become crucial, making Community Everywhere an essential tool for effective scheduling.

This on-the-go application enables seamless communication about schedules and shifts for agents, supervisors, and WFM professionals alike.

Agents have the ability to access their current and previous schedules in real-time through the app, ensuring they remain informed and do not overlook any impending shifts, thus enhancing overall efficiency and accountability in the scheduling process.

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Company Details

Company:
CommunityWFM
Year Founded:
2005
Headquarters:
United States
Website:
www.communitywfm.com

Media

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Product Details

Platforms
Web-Based
Types of Training
Training Docs
Customer Support
Online Support

CommunityWFM Features and Options

Workforce Management Software

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Workforce Optimization (WFO) Software

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

CommunityWFM User Reviews

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